Wentworth Medical Practice.
38 Wentworth Avenue, Finchley, London, Greater London, N3 1YLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medication delayed
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
On two separate occasions, I have been left short of regular medication. 1 I ordered a repeat prescription online, it was noted and confirmed but practice failed repeatedly to send to the pharmacy. 2 I was told a nurse review required for second repeat prescription, and was given a telephone 'appointment' 10 days ahead after an hour on hold. The appointment was a 5 hour window during which nurse could call at any time. When she called, the review required an attendance. Meaning now short of that medication.
Visited February 2023
Review titled Wentworth Medical Practice.
Replied on 20 February 2023
Dear Patient Thank you for your review. Whilst I can understand your irritation at the delay in receiving your medication all patients are advised that an annual medical review is required which includes a review of their current medication. Please feel free to contact me at the practice and I will do my best to clarify your current position. Kind Regards Katrina Collins Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
The team at the practice are amazing. Always offered an appointment when needed. Very efficient, timely response's with easy accessibility. Overall 10/10 in my recent experience. Thank you everyone!
Visited January 2023
Review titled Wentworth Medical Practice.
Replied on 24 January 2023
Dear Patient Thank you for taking the time to post such a positive review which I shall pass on to staff at the next Practice Meeting. Kind Regards Katrina Collins Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Leela Floyd - Posted on 22 March 2023
My husband and I have been with this practice for almost 16 years and it is one of the best in London. The doctors are excellent and professional. Thus far, I have not had any problem with getting to see a doctor. At my great age, I am glad to be with a practice that I feel will take care of me.
Visited January 2023
Review titled Wentworth Medical Practice.
Replied on 22 March 2023
Dear Mrs Floyd Thank you for posting such a positive review which will be shared with the practice team at the next team meeting. Kind Regards Katrina Collins Practice Manager
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Review titled Online appointment actually works:)
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
I've been called for appointment based on my earlier submission online. I'd been sceptical about filling a form online about my health issues and hoping anyone would come back to me with any respond, but they did. I was booked to my doctor this week. Excellent service. Nice people.
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 21 November 2022
Dear Patient Thank you for taking the time to post a positive review highlighting our use of different communication routes for patients. Your comments will be shared with staff at our next Practice Meeting. Kind Regards Katrina Collins Practice Manager
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Review titled Outstanding - doctor and booking service
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2022
I visited this practice today after finding a worrying lump. I filled in the e-consult in the morning and received an appointment for the same afternoon. The doctor I saw was reassuring and kind - absolutely the kind of service that was needed at the time. She listened to my concerns and dealt with the issue professionally but with kind consideration that really made a worrying experience so much better.
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 07 November 2022
Dear Patient Thank you for taking the time to post such a positive review. I will ensure your feedback is sent to the practice staff. Kind Regards Katrina Collins Practice Manager
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Review titled Lack of Appointments
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Although Staff have been polite and professional, I fail to understand why it is so difficult to make an appointment more than a week in advance. Those that work, often cannot attend with such short notice, and call wait-times have been between 45-70 minutes. This needs to change, otherwise acute problems will develop into chronic or severe conditions, costing the NHS more in the long run.
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 21 November 2022
Dear Patient Thank you for taking the time to provide feedback. I am sorry you feel it is taking too long to provide patient access. Primary care in general is experiencing. GP appointment demand is currently outstripping capacity in many surgeries however we are currently recruiting more reception and clinical staff to help with this. The use of e-consult is helpful and these are utilised by clinical staff on a daily basis. Please do not hesitate to contact one of the Practice Managers should you require any further help. Kind Regards Katrina Collins Practice Manager
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Review titled Great customer service
Rated 5 stars out of 5
by Lara Goldhill - Posted on 28 November 2022
This practice are so responsive - with a fantastic triage system and will be especially helpful in finding an appointment for my children if ever they need to see a doctor
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 29 November 2022
Dear Ms Goldhill Thank you for taking the time to post such a positive review of our services. Kind Regards Katrina Collins Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
Every time I go, I am greeted with courtesy and kindness. Nothing is too much trouble. Lovely people, great surgery.
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 21 November 2022
Dear Patient Thank you for taking the time to post a positive review which is much appreciated by the practice staff. Kind Regards Katrina Collins Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
Every time I go, I am greeted with courtesy and kindness. Nothing is too much trouble. Lovely people, great surgery.
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 21 November 2022
Dear Patient Thank you for taking the time to post such a positive review which will be shared with staff. Kind Regards Katrina Collins Practice Manager
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Review titled Great gp
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
Really nice experience, maybe I was lucky because I got to see a doctor within an hour from my initial phone call, the receptionist staff were very helpful
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 28 November 2022
Dear Patient Thank you for taking the time to post a positive review which will be shown to all staff. Kind Regards Katrina Collins Practice Manager