Wellington Medical Practice
Chapel Lane, Wellington, Telford, Shropshire, TF1 1PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed about the service
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Tried to call and got cut off after 30 minutes. Seen the reviews going back months and still the same excuses. I do not live on the area and I needed someone to show some support for my elderly parent. Not the first time
Visited October 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Terrible patient care
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
If you want a receptionist to tell you you may have cancer but you do not need to see a gp this is the practice for you…..if you need a practice where they don’t know the complaints procedure, if they even have a practice manager or who cqc are….then again the practice for you….to have a locum nurse practitioner agree that the level of care you have received is appalling says a a lot! And that the receptionist has given you incorrect information! Being told by a receptionist you don’t need to see a gp or why you are bothering to ask for test results……being text instead of having a phone appointment or better yet having some results explained to you on a prescription label having had no contact with a gp???sending patients to a and e as they have no appointments
Visited October 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Great nurses
Rated 3 stars out of 5
by Tessa Roberts - Posted on 25 October 2022
Have been under the nurses from June to October this year sometimes twice a week but always weekly . I would like to say a big "Thank You" to the nurses for their excellent care . I'm sure I am one of many that are so thankful of their excellent care. The Wellington Health Centre itself does need improving on the running of it. As many have said to phone in takes an hour on hold. Its not patient friendly even if you are old they don't care you have to go through their rules which do not seem to be the same in other practices and very often cause more stress than is necessary. I will end this review on the care of the nurses that I have been under "thank goodness we have them" and I hope you get reward you deserve. friendly. Patients
Visited October 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
Thank you for your feedback. If you would like to email any concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
Impossible to get through on the phone, Have been registered with this practice for three years and have never had a face to face with a doctor
Visited September 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
After waiting over 1hr 10 minutes for someone to answer the phone,I explained why I needed to either speak or see a doctor or nurse,I was just told there were no appointments at all and to try the next morning or speak to a pharmacy!.. its disgusting! I actually explained I'm in pain,whoever I spoke to didn't even do the usual speaking to clinician to see what they suggest
Visited September 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
Impossible to get through on the phone, you can not see a gp. They either refer you to a local hospital see a gp there instead, or you speak to a nurse on the phone who is wonderful and must be very overworked, but even then you can’t find out when you will be called and if you miss the call due to having a job, you have to ring again for a very long time. I feel that essentially I don’t have access to a gp.
Visited September 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Need more staff to answer phones
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
Trying to get through to wellington medical practice in a reasonable time is virtually impossible. It is regularly more than an 30 minute wait on the phone lines. Just employ more people to answer calls!!
Visited September 2022
Review titled Wellington Medical Practice
Replied on 27 September 2022
Thank you for your feedback. We are aware of an increase in call waiting times and are actively recruiting more staff to help with this. If you wish to discuss this further please contact wmp.complaints@nhs.net