Wellfield Health Centre
116 Oldham Road, Rochdale, Lancashire, OL11 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP appointment
Rated 5 stars out of 5
by Mrs M Harvey - Posted on 15 August 2024
Very good service and prompt service. GP was considerate and gave all information about the procedure with the option to come back if it doesn't work as well as expected.
Visited July 2024
Review titled Wellfield Health Centre
Replied on 16 August 2024
Dear Mrs Harvey, thank you so much for taking the time to leave a review. We are very happy to hear you are pleased with our service and I will be sure to pass on your comments to the team. Kind regards, Jenny Collins - Assistant Practice Manager
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Review titled Waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2024
Received phone call to be asked to come down in 20 mins unfortunately couldn’t make it was visiting my mum who has dementia. No later appointments available. Then ended the call.
Visited June 2024
Review titled Wellfield Health Centre
Replied on 12 June 2024
Dear patient, I am sorry to hear that you are dissatisfied with the service from the practice. I would be keen to look into what has happened so would like to invite you to contact the practice so that I can look into this in more detail and feedback to the team where necessary. Kind regards, Jenny Collins Assistant Practice Manager
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Review titled Excellent Health Centre
Rated 5 stars out of 5
by Mary Rachel Price - Posted on 11 May 2024
I was feeling ill and spoke to the receptionist who was very helpful and I got an appointment quickly as I needed antibiotics & steroids. I have had good previous experience of getting appointments when needed, although thankfully I have not needed one that often. When I have attended for routine screening all the staff are welcoming and friendly which helps you to relax. I usually get a smile and a response to my 'goodbye' on leaving
Visited February 2024
Review titled Wellfield Health Centre
Replied on 16 May 2024
Dear Mary, Thank you so much for taking the time to leave this review, it is greatly appreciated. Your comments will be passed on to the team who I am sure will be so pleased with your comments. Kind regards, Jenny Collins Asst. Practice Manager.
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Review titled Great practice and staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
The experience i have had with the surgery has always been positive the reception staff have always been helpful and offered me appointments on when ringing them always friendly and nothing is to much trouble for them just want to say a massive thank you to all reception staff and the faboulous doctors who go above and beyond been at these doctors for years and even threw the pandamic they still went above and beyond were posiible excellent surgery
Visited March 2023
Review titled Wellfield Health Centre
Replied on 16 May 2024
Thank you so much for taking the time to leave this review, and apologies for the delayed response. Your comments will be passed on to the team who I am sure will be so pleased. Kind regards, Jenny Collins Asst. Practice Manager.
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Review titled why bother
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
I tried to book an appointment for my Mum. When I finally got through, the receptionist would not let me book without a detailed explanation of her illness. Since, obviously, I couldn't do that, they wouldn't book her in and basically put the phone down on me. Absolutely disgusting. When did receptionists become triage nurses? And why do I have to give personal health details to an unqualified person.? This surgery is getting worse and worse.
Visited February 2023
Review titled Wellfield Health Centre
Replied on 27 February 2023
Thank you for leaving feedback for the practice. I am sorry to hear that you are unhappy after an encounter with the practice. The receptionists are asked to take the reasons of the appointments by the GP's. This is because they are expected to signpost where appropriate into the several community services available to us, dependent on the symptoms presented. For example, we have appointments with MSK Specialists, self-referrals to services such as Stop Smoking Services, Physio and Podiatry. This enables us to free up capacity with the GP's for patient that cannot be helped anywhere else. Demand is at an all time high and this is an important step. We would also expect them to identify red flag symptoms and refer patients to hospital when necessary to avoid any delay in treatment. I'd be happy to listen to the telephone call recording to ensure staff followed the expected procedures if you would like. Please contact the practice if you would like to discuss this any further. Kind regards, Jenny Collins (Assistant Practice Manager)
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Review titled I just want an appointment!
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2022
The phone lines open at 8:30am. You're immediately in a queue with at least a dozen people. By the time they answer, all appointments are gone. They tell you to phone back tomorrow. Guess what happens tomorrow. See step 1. As a working person, I just need a date and time in my calendar. I don't care if the appointment is three weeks on Tuesday. Why can't we just book an appointment for goodness sake? For a time they had the ability to book an appointment on the app. But this penetrated their bureaucracy, so they removed it. See step 1. Good luck.
Visited October 2022
Review titled Wellfield Health Centre
Replied on 28 October 2022
Thank you for taking the time to leave feedback. Due to the current demand, the practice hold back a percentage of appointments each day for routine or emergency symptoms, and patients can ring from 8am to book these. We do still offer a number of pre-bookable appointments however due to the high demand for appointments they tend to fill very quickly. We have been making continuous efforts to recruit additional GP’s to increase our appointment capacity but this has proven difficult. While we accept and understand that our model may not work for every patient, it also reduces the number of missed appointments, and therefore allows the most efficient use of the ones available. We would be more than happy to look into your individual concerns so that we can investigate and learn from this feedback. If you could contact the practice at your convenience and request to speak with Jenny.