WellBN Healthcare
18-19 Western Road, Hove, East Sussex, BN3 1AEContact details and opening times
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Reviews
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Review titled Waste of patient's time
Rated 3 stars out of 5
by Anonymous - Posted on 07 September 2024
I have a severe UTI (Urinary Tract Infection) and am having to get up four or five times every night so as to go to the loo. I obviously need an antibiotic, and so I tried to make an appointment - via klinik - to talk to a Doctor. But the system seemed to have changed and I couldn't figure it out. (I am 84 and cannot deal with some of the technical matters.) Then I recalled that I had read somewhere that Pharmacists had been given the right to prescribe antibiotics. So, after lunch yesterday, Friday, I went to the local Pharmacist - The Osbon Pharmacy on Western Road, Hove. I had to get a cab because it was raining heavily. When I got to the Pharmacy I had to wait quite a while whilst the Pharmacist dealt with several prescriptions, and he apologised for the delay, but I was happy because I thought that I was going to get an antibiotic. However, when I explained matters, the Pharmacist said that he couldn't write a prescription for an antibiotic for me because the service was only for women in a certain age group. I was devastated because I was so tired through lack of sleep that I could hardly keep my eyes open. But the Pharmacist said that, if I phoned WellBN and asked a Doctor to issue a prescription right away and send it to him - the Osbon Pharmacist - he would have the antibiotics ready for me the next morning - today, Saturday. We noted that it was 4pm, and, seeing as WellBN was open until 6.15pm, I dashed home. Then when I got home, I didn't even stop for a cup of tea, and tried to phone WellBN straight away. But the automated voice kept saying that I had to phone later. It was 4.45pm when I finally was given a place on the queue - at number 20. I sat and waited and waited while the place numbers got lower and lower. At 5.42pm I was given the number 4, and so thought that there was a possibility that my request for a prescription could be fulfilled. I was wrong. The automated voice didn't give me any lower place numbers, and it just kept repeating that my place number was 4 - until I put the phone down at 6.17pm. As I've said earlier, I'd tried to phone as soon as I had got home from the Osbon Pharmacy, but an automated voice had told me several times to phone later, and I had finally got through at 4.45pm. So by the time when I put the phone down at 6.17pm, that one phone call had lasted for one hour and thirty two minutes, and nothing had been done towards fulfilling my request for an antibiotic. An absolute waste of time and what a disgraceful way to treat patients. Bearing in mind that I had reached the position of fourth in the queue surely this means that WellBN had left the other three patients high and dry without giving them any help. WEllBN didn't even warn us that we wouldn't be given any attention. When people queue in shops they are treated better than this. I strongly believe that WellBN should have dealt with the remaining four patients or, if there were more, then those patients as well.
Visited August 2024
WellBN Healthcare has not yet replied.
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Review titled Efficient and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
The Dr was very effective and efficient. Was able to reassure me quickly regarding a skin lesion and hence we had a time to rapidly review another concern. Thank you!
Visited June 2024
WellBN Healthcare has not yet replied.
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Review titled Professional, kind and responsive.
Rated 5 stars out of 5
by Naomi - Posted on 19 June 2024
I contacted the surgery via the online Klinik system. I was contacted by receptionist staff the same day who accommodated my request for a a telephone appt and arranged this for the next day. I spoke with two GPs who were thorough, friendly and communicated clearly.
Visited June 2024
WellBN Healthcare has not yet replied.
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Review titled Disappointed
Rated 4 stars out of 5
by Barry Dodds - Posted on 11 June 2024
This is a great practice which I have recommended to several people. Yesterday I waited 30 minutes to be seen and although I felt the GP was thorough I felt slightly rushed as he said a couple of times he was worried about moving his car.
Visited June 2024
WellBN Healthcare has not yet replied.
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Review titled Greate practice ,amazing nurse.
Rated 5 stars out of 5
by Noah Csernyick - Posted on 26 June 2024
The team is always,smiling , kind and helpful.Yesterday(25.06.2024) I got intramuscular injection.I had terrible blood test and injection experiences before.But nurse was amazing.I was just surprisingly shocked from how she was done so quickly and I felt nothing.Absolutely no pain and blood test and injection too!She was so professional.Next to these she was really kind,friendly,positive,polite and caring.I got problem with my medication ordering.But he is good problem-solver and so pro-active. So I especially want you to be aware of how good the employee is there and what a good impression she made . You should have more like her. If I had the power, I'd duplicate her & put her at all GP services.
Visited June 2024
WellBN Healthcare has not yet replied.
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Review titled excellent service
Rated 5 stars out of 5
by Aimee cameron - Posted on 29 May 2024
The staff at my local GP are incredibly kind and supportive. During my smear test appointment yesterday, both the doctor and the receptionist were absolutely fantastic. I typically feel a bit uneasy during these exams, but the doctor's kindness and understanding made me feel at ease. I am truly grateful for the care and compassion they provided. I cannot recommend this GP practice enough for their wonderful team!
Visited May 2024
WellBN Healthcare has not yet replied.
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Review titled Quick and efficient service
Rated 5 stars out of 5
by Jeffrey Stevenson - Posted on 03 May 2024
Unexpected return of childhood asthma. Called surgery. Seen same day, immediate ref for xray. Now had follow up with nurse/health practitioner that was friendly, relaxed and informative. Great service!
Visited May 2024
WellBN Healthcare has not yet replied.
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Review titled Lovely doctor
Rated 5 stars out of 5
by Charlie - Posted on 11 May 2024
Really lovely doctor yesterday Kind, listening, sees things holistically and gave me some really great healthcare thank you
Visited May 2024
WellBN Healthcare has not yet replied.
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Review titled Amazing practise
Rated 5 stars out of 5
by Stevie - Posted on 09 May 2024
As always, I was welcomed warmly at reception, waited a very short time and was seen by the nurse who again, as always, was friendly, professional and efficient. Amazing practise
Visited May 2024
WellBN Healthcare has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
This GP surgery has by far been the best for helping me with my transition & accessing hormones. I have struggled to find any gp surgeries willing to support me, but wellbn has and it’s such a weight off my shoulders. The care they have provided me with has been good, as well as the quick responses too.
Visited May 2024
WellBN Healthcare has not yet replied.