Welbeck Surgery
481-491 Mansfield Road, Sherwood, Nottingham, Nottinghamshire, NG5 2JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Deceptive Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2024
Asked to make a GP appointment and on two occasions was assigned an advanced nurse instead of a doctor without being informed. Thr care provided by the nurse substitute was not of good quality.
Visited February 2024
Review titled Welbeck Surgery
Replied on 10 July 2024
Thank you for your comments. Every patient who makes an appointment should be clear who they are booked in with. Our reception team have been reminded of this and will endeavour to ensure this. We are also putting in place other ways for patients to identify different staff groups, such as clear information in the waiting area of the varied roles within Primary Care. If you wish to discuss your comments further please don't hesitate to contact me.
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Review titled Compassionate staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
I was unwell while visiting the practice and the staff showed real compassion in helping me settle and making sure I was ok. They also supported me in steps to take prior to and following my appointment to aid my health. Throughout my interactions with staff I have been treat well and have felt cared for.
Visited April 2023
Review titled Welbeck Surgery
Replied on 09 October 2023
Thank you for your kind comments, we are always grateful for patient feedback. Our staff try their best to offer a good service to all our patients. Your comments have been passed on to them. Thank you for taking the time to tell us of your experience. Sarah Childs Practice Manager
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Review titled No Covid Test = No Consultation (In some cases)
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
I have phoned the surgery and requested same day appointment due to the Upper Respiratory Tract infection. Immediately, I was surprised when receptionist asked me 'If this is urgent?' What kind of person ask this kind of questions? If It was not urgent I would not called ... 23 times in 10 minutes. Anyway, I have explained to the lady that I had similar issues before and I always always had prescribed antibiotic. Also, I have mentioned that something is different and I am truly worried. I was told that without need negative covid test I will not be seen. Wait ... what? Following her logic ... positive result would equal with no consultation. Anyway, I have said sure and put the phone down. Knowing that probably in 30 minutes the same lady would tell me that there is no available place today I have decided to go ahead and book private appointment. Two hours late and £100 poorer I have been diagnosed with Acute sinus, throat and larynx infection with first stages of bronchiolitis. I am generally empathetic to NHS and rarely had any serious issue with them but this one potentially could put my life in danger. Later on I was thinking what if instead of me someone more vulnerable was on the phone ... On your answer machine you are working very hard and I am sure you do. However, you also must realise that you have extra duty of care, however, with ambulance strikes on the horizon this ship has already sunk.
Visited December 2022
Review titled Welbeck Surgery
Replied on 15 March 2023
Thank you for your comments. The reception team are asked to request any patient with Covid type symptoms do a test before attending the surgery. I am happy to discuss your experience further but am unable to contact you as you have not given your details. Sarah Childs Practice Manager
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Review titled Lovely
Rated 5 stars out of 5
by Sebastian - Posted on 16 December 2022
Small and great practice with lovely stuff. While it might be hard to get appointment of us hard to blame the practice. However, I do noticed that the practice accepts new patients and with the already overwhelmed staff this might not be the best option. Yet, once again I am sure these kind of decision come from other places.
Visited November 2022
Review titled Welbeck Surgery
Replied on 13 March 2023
Hi Sebastian Thank you so much for taking the time to leave us a review. We try very hard to ensure patients have a positive experience and it's nice to hear that your thoughts on our service. Sarah Childs Practice Manager
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Review titled Lovely reception team
Rated 5 stars out of 5
by Mrs Glover - Posted on 11 December 2022
I have had a few really good experiences with the reception team. They have given a really personal service that has made a big difference to my care.
Visited November 2022
Review titled Welbeck Surgery
Replied on 13 March 2023
Dear Mrs Glover Thank you for commenting on our reception team. They try very hard to establish good relationships with patients and do their best to make sure your experience is positive. I will pass on your comments. Sarah Childs Practice Manager