Weeping Cross Health Centre
Bodmin Avenue, Weeping Cross, Stafford, Staffordshire, ST17 0EGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2024
Excellent with appointment management and referrals. i’ve recently had a mental health referral for medication and wondering how long this may take? it’s currently been a week. I visited for an anxiety problem which they managed to get me in quickly. the doctor gave brilliant help, with services for any mental health problems. Appointment time could’ve been longer, but i understand the numbers of patients everyday.
Visited October 2024
Review titled Weeping Cross Health Centre
Replied on 17 October 2024
Dear Sir/Madam, Thank you for taking the time to leave your review. I am glad that the team have been able to help If you do have further questions regarding your medication please do contact your practice and we will be able to advise. I do agree that it would always be better if we had more time but if there is anything further you wish to discuss please do get in touch. Best regards Gareth Edwards Practice Manager
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Review titled Excellent Doctor
Rated 5 stars out of 5
by Susan Pote - Posted on 05 September 2024
The lady doctor I have seen today was excellent, very attentive, listened and spend time understanding my concerns and acted promptly for further tests. The staff in reception are also very good.
Visited September 2024
Review titled Weeping Cross Health Centre
Replied on 06 September 2024
Dear Susan, Thank you for taking the time to leave this review. I am glad the team were able to help and I will certainly share your comments with the lady doctor you saw and the reception team. Best Regards Gareth Edwards Practice Manager
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Review titled Communication
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2024
On my recent two appointments I checked in and the screen confirmed 'on time'. On both occasions I had to enquire with reception if there was a problem as I had to wait over 30 minutes. I can appreciate how busy the doctors are, but you also need to manage patient expectations and explain if there is going be a long delay. The staff and doctors are friendly and helpful in their general dealings.
Visited September 2024
Review titled Weeping Cross Health Centre
Replied on 01 October 2024
Dear Sir/Madam, Thank you for taking the time to leave your review. I am sorry that you were not kept informed of delays. We do always endeavour to give each patient the time they need and it does mean that on occasions clinics can over run. Whilst the automated check in service is efficient it can remove the personal touch and I am sorry that we missed the chance to keep you updated. It is frustrating being kept waiting and we should have explained this. I will discuss this with the team and we will all look to improve. Thank you for raising this and I am glad that in other interactions with the team they have been helpful. Best Regards Gareth Edwards Practice Manager
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Review titled Staff uncaring
Rated 1 star out of 5
by Denise O'Reilly - Posted on 03 September 2024
Having tried to ensure a continued supply of my prescription medication prior to moving house, delays led to this being cancelled. The staff were unhelpful and uncaring in what is a stressful situation
Visited September 2024
Review titled Weeping Cross Health Centre
Replied on 03 September 2024
Dear Ms O'Reilly, Thank you for your review. We can only provide prescriptions for patients that are registered at our Practice, and as you are registered elsewhere we are unable to issue a prescription for you. I have listened to the telephone call you held with our receptionist and this was explained and advice was provided about what to do to obtain a new prescription. If you do need a prescription the surgery you are registered at will be able to help. Best Regards Gareth Edwards Practice Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Susan Evans - Posted on 10 September 2024
On arrival for my appointment there were smiles and a welcome from the lady cleaning and the receptionist. My appointment with the Doctor at 9.00am was a one month follow up consultation to see if my new medication was working, which I really appreciated. I found the Doctor extremely efficient and attentive. He listened to any concerns and explained everything clearly. He has a caring approach which helps to make the consultation less stressful for patients. I came away feeling reassured and confident in my diagnosis and treatment. Thank you so much to all concerned. Susan Evans.
Visited September 2024
Review titled Weeping Cross Health Centre
Replied on 12 September 2024
Dear Susan, Thank you for taking the time to leave this review. I am glad you were made to feel welcome by all and that you got the support and care you needed from your GP. As a team, we are always looking to improve and your feedback is invaluable for us. I will of course share your comments with the team as it is always encouraging for the team to know you have been able to help. Best Regards Gareth Edwards Pratcice Manager
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Review titled Got there in the end....
by Anonymous - Posted on 20 August 2024
After a few visits to the surgery seeing different staff each time for the same problem/symptoms resulting in varying thoughts on diagnosis and therefore treatment I eventually had an appointment when my symptoms progressed and worsened resulting in other issues with the Dr who listened to the history. He went through each episode,how long I had been suffering and he put me on a long term management plan with no antibiotics just medication to alleviate and reduce my symptoms over time and has requested to review my progress over several months.. it was like I had won the lottery,I know health centre staff have time constraints and only have limited appointments and resources but on this occasion with perseverance,I was given the time to explain ,I didn't feel like I was being rushed and wasnt just given a quick fix.. this has helped not only my physical health but also my mental health... all the staff have been helpful and tried their best during the course of my illness but it just took one person to take the time to reach the best solution... I have no qualms about visiting my GP practice,I just wish it could be like this for everyone, every time...
Visited August 2024
Review titled Weeping Cross Health Centre
Replied on 04 September 2024
Dear Sir/Madam, Thank you for taking the time to leave this review. I am glad the team were able to help and more importantly that in your most recent appointment with your GP you had the time to discuss your concerns fully and they were listened to. This is something we are continually reviewing to try and get the right balance between the number of appointments offered and the time dedicated to each appointment. Your feedback regarding this is very helpful and thank you for sharing it. If the team can help further please do not hesitate to get in touch. Best Regards Gareth Edwards Practice Manager
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Review titled Intmate examination carried our with discretion
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2024
Went for a problem in the 'bottom' department. Doctor was very gracious. Treated me with the utmost dignity, and maintained my privacy as much as (The doctor) could. Top marks.
Visited August 2024
Review titled Weeping Cross Health Centre
Replied on 13 August 2024
Dear Sir/Madam, I am glad we were able to help and many thanks for leaving this review. As a personal one hopefully it will reassure others that such matters will be afforded all the dignity and privacy we can. Best Regards Gareth Edwards Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
I always seen by the practice’s ANP, at Weeping cross for a leg ulcer. She was brilliant. I had a few appointments to monitor the ulcer and she was always very helpful and kind.
Visited August 2024
Review titled Weeping Cross Health Centre
Replied on 04 September 2024
Dear Sir/Madam, Thank you for taking the time to leave your review. I am glad you received such good care. Our ANP team are very dedicated to their patients and I know they will be pleased they have been able to help you. I will of course make sure your comments are passed on to them. If we can offer any further help please do get in touch. Best Regards Gareth Edwards
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2024
My son had an ear infection and we needed to be seen quickly. We were given a callback by the nurse within 20 minutes, seen in person 5 minutes after that with a prescription written and medication obtained within an hour of calling at 8am. Very happy with the service received, thank you
Visited August 2024
Review titled Weeping Cross Health Centre
Replied on 02 September 2024
Dear Sir/Madam, Thank you for taking the time to leave your review. I do hope your son has now made a full recovery. The team will be delighted to know they have helped and I will make sure they see your comments. Best Regards Gareth Edwards Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2024
I saw Dr N for a coil fitting and she was absolutely brilliant. She explained everything clearly and completely put me at ease. The procedure itself was quick and practically painless. She was clearly extremely experienced and I couldn’t have imagined a better coil fitting. Thank you!
Visited August 2024
Review titled Weeping Cross Health Centre
Replied on 13 August 2024
Dear Sir/Madam, Thank you for taking the time to leave this review. I am glad that the procedure went so well and I will certainly pass on your comments to Dr N. If we can help in any other way please do get in touch. Best Regards Gareth Edwards Practice Manager