Watton Medical Practice
24 Gregor Shanks Way, Watton, Thetford, Norfolk, IP25 6FAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Real Turn Around
Rated 4 stars out of 5
by Alan Clare - Posted on 17 October 2024
Routine check up y'day. Extremely professional courteous and skilled sister ordered additional test for next day which GP felt needed referal to specialist. Thanks ,Watton now has a good medical practice.
Visited October 2024
Watton Medical Practice has not yet replied.
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Review titled Disappointed, Not the first time.
Rated 2 stars out of 5
by Old Man - Posted on 01 August 2024
This morning at 8am where i filled in the online form. At 10am i received an email to say they had reached there full capacity, to phone the surgery the next day or fill in the online form. Although this has happened on many occasions, I try not to make contact unless absolutely necessary. I considered my request to see a doctor valid, it appears not by WMP and therefore i am still in pain. I understand i am not alone and question why this is the case, is it bad management i wonder. Trying to make contact with the Practice Manager is impossible. Here i am in enormous amount of pain and unable to see a local doctor. I suppose writing on here is the only way to vent ones anger. I believe the Practice needs a complete over haul. My son lives in Bungay, he can call his surgery, be given an appointment and if medication is needed, he can then take his prescription straight to the pharmacy where he collects his medication. Watton Medical Practice, How long do we have to suffer ?
Visited August 2024
Watton Medical Practice has not yet replied.
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Review titled Brilliant Doctor
Rated 5 stars out of 5
by Ken - Posted on 10 June 2024
I am writing this on behalf of my housebound father. Doc made a house visit today and made a very big impression on my Dad. He called him ‘brilliant’.
Visited June 2024
Watton Medical Practice has not yet replied.
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
We have met with their patient manager already with little joy… this surgery has no idea regarding patient care or assistance, this morning online form submitted by 8.45 eventually had message to say all appointments for today were taken and there were no more appointments left for today… ridiculous. Told on phone to call 111 or attend A&E otherwise to re-do form in morning to try again… useless
Visited April 2024
Watton Medical Practice has not yet replied.
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Review titled Hopeless system for appointments.
Rated 2 stars out of 5
by Anonymous - Posted on 09 April 2024
Following a blood test which showed an iron level below the normal reference limit a repeat was scheduled some months later. In the meantime, another blood test requested by a different NHS service showed the same result and a letter from the clinician was sent to WMP recommending the prescribing of Iron tablets. The second (repeat) test also showed the same result. The repeat blood test result was marked as reviewed by a GP. Subsequently, I received a phone call from a clerical staff member informing me that the patient needed to 'speak to a doctor' and asked if I would like a telephone call or face to face appointment. I was bemused since it was not clear what format the appointment would consist of and I was left assuming that a physical examination was not required, so opted for the telephone option. The date given was over 3 weeks away! I asked when would the face to face be and that was even further away! The only other option to resolve the matter sooner is for me to call or attend the surgery (or submit an online form) on the next working day (now a Monday) and try to get an 'on the day appointment'. As referenced elswhere in other reviews here, this is somewhat of a lottery and always seems to cause extra stress and anxiety. Is it really beyond the wit of the practice management to devise a better system for providing the necessary care and treatment without stressing the patient further?
Visited April 2024
Watton Medical Practice has not yet replied.
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Review titled Always professional
Rated 4 stars out of 5
by Dudley - Posted on 26 April 2024
As always I was treated with a kind , polite , and professional approach by all the team at Watton Medical Practice . Needed a blood test today , went well , thank you .
Visited April 2024
Watton Medical Practice has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Ellie Jacobs - Posted on 19 September 2023
I’ve only been a patient at Watton Practice for half a year, but it is the best GP practice I have ever been at. The staff are incredibly friendly and I cannot fault their doctors. I’ve felt listened to with my concerns and have always got an appointment when needing one. People are so quick to blame the GP practice for such minor things, but I cannot fault this place. Highly, highly recommend.
Visited September 2023
Watton Medical Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
Not only is it impossible to get an appointment, it is now impossible to fill out a web form to get a reply from a medical professional. This practice has a history of very poor service and complaints seem to have no effect.
Visited August 2023
Watton Medical Practice has not yet replied.
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Review titled Atrocious
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
Unable to get an appointment - website forms are closed down for emergencies only. Have an ongoing health issue and every time I go to make an appointment they are on emergency only. Not able to communicate through website or by phone. This is a frequent issue at this place. The receptionists are rude and make you feel like you’re dirt for needing an appointment. I was Lied to by them about sending my details for a referral, the place they said they were sending it to said they received nothing. Fortunately I live on the boundary of another practice who are supposed to be very good. I hope I never have to step foot in this place again. I wish I could get a refund on my national insurance deductions as I do not get a free health service - I just get to pay for it.
Visited August 2023
Watton Medical Practice has not yet replied.
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Review titled Still helping us.
Rated 5 stars out of 5
by Raymond Hatcher - Posted on 03 July 2023
Despite the incredibly increased demands on the practice they are still helping us with our problems. Over the last few months I have become one of the ‘sick’ who need their help. In my dealings with the practice whether by phone or online they have been kind, understanding and professional. You can see by the massive increase in the medication in bags waiting to be collected at the pharmacy that foot traffic through the surgery has increased massively. They now offer more telephone consultations to help with demand and more and more processed can be handled online. I have a new appreciation for the staff at Watton Medical Practice, they are doing a tough job and they are doing it well. I got one thank them for the way they have looked after me and my illness.
Visited June 2023
Watton Medical Practice has not yet replied.