Watling Street Surgery
2 Watling Street, Northwich, Cheshire, CW9 5EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very slow and difficult
Rated 2 stars out of 5
by Clare Shaker - Posted on 31 May 2024
My teenage son had an ECG for chest pain 3 weeks ago. I have called the surgery 4 time in the last week being told results were back but nobody has look at them. In the final occasion was told I need to book an appointment to discuss the results. Next available is 5 weeks away which they have booked me in for. The last on reception was quite abrupt and obviously didn’t really care or have any sense of urgency. Just kept repeating the policy and procedures and telling me we didn’t need to get into a dialogue about it. So very disappointing
Visited May 2024
Watling Street Surgery has not yet replied.
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Review titled Excellent response
Rated 4 stars out of 5
by Kwatts - Posted on 01 May 2024
On Friday, I phoned through to the surgery in the afternoon having left it too late. The lady who answered the phone was incredibly helpful - I think realising I really did need to see someone. Whilst it was impossible to fit me in that day, she organised a hub appointment on Saturday where I was seen, diagnosed and given the appropriate meds to help my situation. I genuinely think I would have been in a&e by Sunday otherwise. To me, the way the lady who took my original call listened and dealt with me was excellent, matched by the locum who saw me the following day. I believe too often that the people behind the desk get blamed and criticised and indeed sometimes abused by patients when they can't magic an immediate appointment or deliver an immediate response. I felt respected and valued by both people who dealt with me and am very grateful for their help.
Visited April 2024
Watling Street Surgery has not yet replied.
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Review titled Reception admin let this practice down
Rated 3 stars out of 5
by J Dickinson - Posted on 08 October 2024
My Mother in law rang the surgery yesterday to book vaccinations. Lives alone and can't do technology. As soon as the phone was answered and she said why she was ringing, the admin that answered ,rudely and very abruptly said appointments are full bye! And hung up. This really upset my mother in law and left her tearful all day. She wouldn't ring me while I'm at work but was still upset when I got home in the evening. There is no need for how she was spoken to. Could have relayed the message in a polite and courteous manner. The phone call was made at 10 am
Visited October 2023
Watling Street Surgery has not yet replied.
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Review titled Doctors let down by the admin arrangements
Rated 2 stars out of 5
by Anonymous - Posted on 09 October 2023
Expect to be seen on time by a doctor who will do their best to help. But also expect the car park spaces to be too narrow to get out with ease and the receptionists to pry into your medical condition and talk about you behind your back. The pharmacy counter seems to always be closed. If you need a blood test you will have to make a further appointment for another day at Northwich Infirmary and then make a third appointment to hear the results.
Visited October 2023
Watling Street Surgery has not yet replied.
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by EMG - Posted on 30 October 2023
It’s a constant battle to get an appointment. I received a call to book an appointment with the doctor following an scan and phone the surgery. I phoned the surgery only to be told to do a book on the day the day after. I explained with my job (also medical) that I would be seeing clients for appointments between 8-9am each day and struggle to call. There was no exception and I therefore cannot have my results unless I luck out and get through in breaks between consults. This is a terrible, obstructive system and impossible for working people.
Visited September 2023
Watling Street Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
I want to say how extremely pleased I am about my experience with this practice today. I phoned for an appointment for my dad who was having breathing difficulties. I was given an appointment but when asked what it was for this appointment was changed to see someone more appropriate. I brought him for his appointment, he was seen on time, thoroughly examined and was given antibiotics. By the time we arrived at the pharmacy on the way home the prescription was ready. First class and friendly service by every one concerned.
Visited February 2023
Watling Street Surgery has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Different doctor every time you go, no follow up on medical problems, nightmare getting repeated proscription, know wonder A&E is so busy GP's are useless.
Visited January 2023
Watling Street Surgery has not yet replied.