Waterside Medical Practice
Hayling Island Health Centre, Elm Grove, Mengham, Hayling Island, Hampshire, PO11 9APContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Nurses
Rated 5 stars out of 5
by Samantha Tungatt - Posted on 05 August 2024
I had 2 appointments today one this morning at 8.45am and one this afternoon at 4.25pm. I have to say I cannot thank them both enough, both professional, caring and so thorough, after feeling a little apprehensive about visiting the surgery (as I do not like visiting unless absolutely necessary) they both put me at ease. They were amazing! Thank you so much.
Visited August 2024
Review titled Waterside Medical Practice
Replied on 09 August 2024
Thank you Samantha! The nurses were so touched by your comments and we really appreciate your time in sharing your views about the care we provide.
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Review titled First Class Health Service
Rated 5 stars out of 5
by Chris Haresign - Posted on 09 August 2024
I am giving this review as I was shocked to read a string of negative comments on social media accompanying a short video of an empty waiting room. My experience is a very positive one. I completed the e-Consult on the NHS app and within an hour received a phone call from the receptionist booking me to see the GP at 11.30 that day. I was seen on time and referred to a specialist at the hospital where I was seen in 10 days followed by minor surgery. My advice to patients is to try to help yourselves by using the systems provided, turn up on time for appointments - not too early and not late - and avoid social media. Every contact I have had with Waterside surgery has been a positive one.
Visited July 2024
Review titled Waterside Medical Practice
Replied on 09 August 2024
Thank you so much for this review Chris. Social media can be as much a curse as a blessing, as events elsewhere in the country recently have shown. I hope that patients, as you have, will make an informed judgement based on the care they receive rather than forming incorrect assumptions based on images of an empty waiting room. Serving two surgeries and close to 18,000 patients, an empty waiting room reveals only that patients have arrived on time with clinicians also running to time. In my opinion that is a positive! Jo Lush, Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Deborah Smith - Posted on 11 December 2023
Went to see physio who was very helpful, put my mind at rest. Gave me great help with physio to do and how to do it properly. Was very thoughtful.
Visited November 2023
Review titled Waterside Medical Practice
Replied on 13 December 2023
Thank you for your review. We are delighted to have a first contact physio working at Hayling Island for both practices, it provides a much needed healthcare professional just where they are needed. I have passed on your kind comments, thank you for taking the time to share your thoughts.
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
As a new patient to Waterside with complex health, I cannot praise them highly enough. Joining the practice was so easy & quick. I was literally registered overnight & given an urgent appointment the following day, the administration so efficient & responsive, amazingly so! From the staff on Reception, to the GPs themselves, everyone I’ve had direct contact with has been kind, caring, supportive, knowledgeable & responsive, I really couldn’t ask for any better. Reception staff have done their utmost to help me when needed & the GPs I’ve had contact with have been nothing but outstanding, you know they really do care about you. Even under such continued demand & pressure, Waterside maintains its high standards & the effort needed to keep reaching those within such challenging times, cannot be underestimated. It also takes Admin & Management staff to keep everything running as smoothly as possible & it’s so important to recognise the vital roles those people play too, as they often go unnoticed, yet without them nothing would work in the ways required. You can feel everyone at the practice works together to do their best for each and every patient, they so evidently have a ‘real team’ ethos & approach, you can see it & feel it. I am so grateful to each & every staff member at Waterside for everything they do, how they continually strive to ensure each & every patient gets the health care & support that they need & how they go above & beyond to keep providing the services they do in such challenging times. Thank you so so much to everyone at Waterside!
Visited February 2023
Waterside Medical Practice has not yet replied.
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Review titled Wonderful Waterside
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
I have recently needed a great deal of assistance at the practice due to I’ll health and can honestly say that from the Admin Team, Secretary and Medical Staff, l feel blessed to receive the highest standard of care, support, skill and efficiency at all times
Visited January 2023
Waterside Medical Practice has not yet replied.
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Review titled Wonderful caring, compassionate practice.
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2022
The practice doctors and staff have been very supportive, caring and helpful whilst looking after my late mother. I lived away from her and when I had to call for help with her medical care nothing was too much trouble, if they weren’t sure they would find out and come back to me. The doctors would come and visit her in her home and were alway kind, considerate and made sure to maintain her dignity. They alway kept me informed about what was going on. I couldn’t have asked for better care for her. Thank you.
Visited August 2022
Waterside Medical Practice has not yet replied.