Wateringbury
14 Pelican Court, Wateringbury, Maidstone, Kent, ME18 5SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Sad to see
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2024
I have left the surgery and feel very sad as this surgery has everything, I've been with the practice about 30 years, but trying to get an appointment is very difficult, trying to sort blood tests, when I asked which blood tests were included in the diabetic check up I was told I don't know, three separate occasions I tried, I asked to speak to the practice manager but was always told she wasn't in. I asked to get a message to a GP, was told we can't speak to the doctors, I asked can you give them a note... though the reception are very polite, one can be tricky and very anti patient. The Doctor who heads the practice is a lovely, hard-working lady, as are the other GPs, but the stress created just trying to do a simple appointment, and when the appointment arrived after a 40 minute wait I found out I didn't have a double appointment and could only discuss one topic, drove me to leave the practice. I couldn't suffer going round in circles, I'm not a malingerer.
Visited August 2024
Wateringbury has not yet replied.
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Review titled Usual poor response
Rated 2 stars out of 5
by Anonymous - Posted on 14 June 2024
Waited 6 weeks for a face to face appointment, was given a prescription that was sent straight to the chemist. 1 week later went to collect the prescription and the chemist have no record of it. Called the surgery this morning, no answer. Called again this afternoon, been waiting now 20 minutes for the phone to be answered and still hanging on. Still do not have a prescription!! When you do get through the reception staff are rude and impatient.would not recommend this surgery.
Visited June 2024
Review titled Wateringbury
Replied on 17 June 2024
I am sorry that you have had this experience with the surgery. Please email me at gp.G82200@nhs.net and I will look into this matter further. Many thanks Suzanne Large, Practice Manager
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Review titled Wonderful GP
Rated 5 stars out of 5
by Claire O’Connor - Posted on 16 December 2023
I really rate this practice they are always so kind and helpful from reception, HCAs, Nurses and yesterday one of the GPs who was compassionate and professional throughout. Thankyou
Visited December 2023
Wateringbury has not yet replied.
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Review titled Great Village Sirgery
Rated 5 stars out of 5
by Sharon Coombes - Posted on 06 March 2024
Your Review: I have a whole load of medical conditions and spent a year in hospital, upon “release” I needed support and felt like I was on the phone every week, however, the doctor was a saint! I had another issue a few months ago, again, my doctor was supportive and empathetic, sorted me out and gave me the help and directions required. I find all the receptionists and the team behind the scenes fantastic and supportive. I cannot fault this surgery one bit. I find the new triage system brilliant and an easy way to get an appointment. Only thing is the pharmacy can, at times, be a little slow but I understand the pressure they are under with the supply chain being what it is. Some people need to be a little more tolerant and understanding. Thank you Wateringbury Surgery.
Visited January 2023
Wateringbury has not yet replied.
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Review titled Really careful care and speedy responses
Rated 5 stars out of 5
by Rebecca Fossett - Posted on 07 February 2023
28th Dec I called. 28th Dec I had a phone consultation, (with senior partner of surgery) followed by a face to face consultation in afternoon. 12pm 29th I had array of bloods taken. 30th Dec I had Dr call to discuss bloods and concerns. More bloods booked, so to ultrasound. Referred direct to Aau appointment 6th. Mri/Mrcp booked 16th. Called surgery as I was feeling particularly unwell still and got phone consultation call back from my surgery allocated Named Dr. He was fantastic, explained everything which had been seen and found whilst using the ultrasound images he had. 20th Aau review - despite Mrcp results not yet being available. All kicks into action and I am hospitalised. Ercp for stent and biopsy. Upheaval from Ercp triggers acute pancreatitis. Tense 2 weeks in hospital. Today I’m home and ‘stable’ and waiting for pancreatitis to settle more before my referral to Kings is taken up for surgery to deal with blocked bile ducts and further analysis of the ‘bloackage’ type and make up. A fantastically fast and serious response from my Gpsurgery and team! Thank you. Rebecca
Visited January 2023
Review titled Wateringbury
Replied on 08 February 2023
Thank you for your kind words which will be shared with the GPs involved in your care and the team. It is good to hear you are home and improving.
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Review titled Exceptionally good
Rated 5 stars out of 5
by Edith Earl - Posted on 09 November 2022
I saw a locum doctor when my 3-year-old was unwell - they were superb. So caring, thorough, reassuring and kind - and excellent with a poorly child. Highly recommended.
Visited November 2022
Review titled Wateringbury
Replied on 14 November 2022
Dear Ms Earl Thank you so much for taking the time to give this positive feedback, I am so pleased that you found the experience with the practice a positive one. I will pass your comments on to the team. Kind regards Mrs Nikki Howe Assistant Practice Manager
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Review titled Fast and efficient experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
The reception staff and doctors Wateringbury at super helpful and efficient when responding to online queries and even when phoning the GP I usually only have to wait a few minutes compared to my previous GP where the wait time on the phone was 20-30 minutes. Only been with the GP for 1 year but overall really pleasant and good experience. Keep it up!
Visited October 2022
Review titled Wateringbury
Replied on 14 November 2022
Good morning Thank you so much for taking the time to give feedback regarding your experience whilst at Wateringbury surgery. It is so good to hear positive feedback from our patients. I will pass your comments on to the practice team. Kind regards Mrs Nikki Howe Assistant Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Sue Collins - Posted on 08 September 2022
Telephone always answered quickly by polite, friendly & helpful staff. Callback was almost immediate. Spoke to relevant staff member. Appointment professional yet friendly & all questions & issues raised answered patiently! So lucky to be with this surgery.
Visited September 2022
Review titled Wateringbury
Replied on 09 September 2022
Dear Ms Collins Thank you for your very positive feedback, I am very pleased that you have received excellent service. I will let the practice team know. Kind regards Mrs Nikki Howe Assistant Practice Manager