Washingborough Surgery
School Lane, Washingborough, Lincoln, Lincolnshire, LN4 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 July 2024
My sister is at Woodview nursing home , and a dr spoke to my sister via video to speak to her which was impossible as my sister cannot communicate properly anymore.. we were promised she would receive urgent medication today 29/7/2024 and it has not been received my sister we have been told has to wait!! This is absolutely appalling and certainly not good enough! We were also told they were sorry for Not getting to see my sister for a long time! This is not acceptable.. my sister is on palliative care and suffering pain .. The incompetence is unbelievable…
Visited July 2024
Washingborough Surgery has not yet replied.
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Review titled Used to be good - not anymore
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2022
Said they would phone back but sent a text instead asking me to phone back. Just spent an hour and a half trying to do so. Mostly can’t even get in the queue and when I did my position in the queue didn't change in 20 mins.
Visited October 2022
Review titled Washingborough Surgery
Replied on 27 October 2022
Dear patient, Thank you for taking the time to leave a review for us and we are very sorry to hear that you have had problems contacting us. As the review is anonymous, I can't fully investigate what happened on this occasion. Current demand is extremely high and all of our staff are working very hard to provide our patients with the highest level of care. I can assure you that the issue with the phone queue is being looked into. Once again, please accept our apologies that our service has not met your expectations on this occasion and please do not hesitate to contact us should you wish to discuss this further. Washingborough Family Practice