Warwick Square Group Practice
Grosvenor House, Warwick Square, Carlisle, Cumbria, CA1 1LBContact details and opening times
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Reviews
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Just can’t get an appointment you have to be sick 3 weeks in advance to get an appointment here!!. When you actually get through they actually want to treat you on the phone . We are not in the future yet let’s try and do it face to face where you can see the problem
Visited December 2022
Review titled Warwick Square Group Practice
Replied on 21 December 2022
I am very sorry that you have had such difficulty in trying to book an appointment. We operate an emergency on the day’s appointment system and have a few pre bookable appointments but when these are booked they are booked. We add as many appointment slots as we have staff to complete the consultation. Our receptionists are a vital part of our team and have one of the most difficult jobs in healthcare. We receive a lot of calls every day and our receptionists are the ones who have to disappoint patients. They experience a lot of negativity but they try their very best to answer every call, remain upbeat and help with every enquiry that comes into the practice. Our receptionist team have all undertaken intensive training and follow strict protocols. We have also implemented care navigation training to ensure that our receptionist’s direct patient queries go to the most appropriate clinical route and recommend that they advise patients of other alternatives if we are not able to offer an appointment at that time. If something cannot wait until the next day our reception team will advise calling the 111 service. Whilst your review remains anonymous I am unable to look further into your concerns. If you would like any further help with your concerns you can contact the Service Delivery Lead at your practice or email me on cuccg.ncpcenquiries@nhs.uk Kind regards Alison Patient Experience
Provided by Care opinion
