Warden Lodge Medical Practice
Glen Luce, Turners Hill, Cheshunt, Waltham Cross, Hertfordshire, EN8 8NWContact details and opening times
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Reviews
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Review titled Reception needs to respect privacy and lack of GDPR
Rated 2 stars out of 5
by Anonymous - Posted on 30 March 2023
Trying to get an appointment over the phone I was asked my dob she confirmed my name. The asked why I explained it was private & that I sent an email and told to call! She was very unhappy I would not discuss my issue - the vm message states 'our reception is trained to ask you about your condition but if you prefer not to tell them that's ok' this was not ok I felt extremely uncomfortable - Also my friend was in the reception & heard my name being said out loud & then the receptionist discuss/make comments about my call - its a disgrace
Visited March 2023
Review titled Warden Lodge Medical Practice
Replied on 05 April 2023
Dear patient. We are sorry you have had cause to comment on your experience at Warden Lodge. The reception team ask for a brief reason for the call so that appointment can be made with the appropriate clinician. However as you have indicated if the patient does not wish to state this then the appointment/telephone consultation can be booked. In terms of confidentiality in the waiting room, the reception team are behind clear glass and we reduce the risk of overhearing information with a low volume radio in the reception area. Without the full information is it difficult for the surgery to comment on all your concerns, so if you could please contact the practice manager we will be able to investigate the circumstances in more detail. Kind regards Warden Lodge Medical Practice
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Review titled Leaves a lot to be desired
Rated 2 stars out of 5
by Anonymous - Posted on 06 March 2023
On the phone for 30 minutes just for a blood result, still didn't get through. Kept saying you are number 5 in the queue. Gave up!!!Hopeless
Visited March 2023
Review titled Warden Lodge Medical Practice
Replied on 08 March 2023
Dear Patient We are sorry you have had cause to comment on your experience at Warden Lodge, unfortunately we are unable to reply in detail without specific information. GP surgeries are experiencing a high demand for appointments, which does impact on patients calling the surgery; patients can also contact us for clinical queries online via our website and if able you may find this more appropriate. If you would like to contact the practice manager, we would be happy to investigate your concerns in detail. Kind Regards Warden Lodge Medical Practice.
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Review titled Disgrace - not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
Stay away from this surgery!! It is not fit for purpose. I called this morning at 8am( like their appointment policy) to try and get and appointment with either the gp or a nurse as i have been unwell for 5 days. Waited in the call queue for 40minutes and once i got through the receptionist, she told me that they never had any appointments to give out today. On top of that she advised me that they didn’t have any nurses working today at all. Seems like there is noone else working in that practice except for the receptionists. I’m leaving this surgery
Visited February 2023
Review titled Warden Lodge Medical Practice
Replied on 21 February 2023
Dear Patient, We are sorry you have had cause to comment on your experience at Warden Lodge, unfortunately we are unable to reply in detail without specific information. However we would like to reassure you that the clinical team are providing an average of 1000 appointments per week from Monday to Saturday, and constantly assessing how we can manage the demand for appointments. GP surgeries are experiencing a high demand for appointments, which does impact on patients calling the surgery; patients can also contact us online via our website. Without the specific information we cannot comment on the reason there was no nurse available. We do have nurses working daily in our surgery, and the only time we may have no nurses on site would be if there were sickness within the team. If you would like to contact the practice manager, we would be happy to investigate your concerns in detail. Kind Regards Warden Lodge Medical Practice.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
Prompt & positive response from a very qualified Nurse….. carefully listened to both my wife and my symptoms…… examined us thoroughly…. Came to sensible conclusions….
Visited December 2022
Review titled Warden Lodge Medical Practice
Replied on 08 December 2022
Dear patient Thank you for your feedback following your appointment at the surgery. Kind Regards Warden Lodge
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Review titled Great
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2022
I had a smear got a appointment with in a week and the nurse was a absolute star made me feel welcome , comfortable and at ease straight away ,explained what was going to happen .took less than 5 mins
Visited October 2022
Review titled Warden Lodge Medical Practice
Replied on 19 October 2022
Dear Patient Thank you very much for your feedback on your appointment at the surgery. Kind Regards Warden Lodge Medical Practice
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2022
I went to my appointment to have my ears looked at and flushed as been blocked for nearly 3 weeks. Got told the flushing machine had broken, it’s been sent away, they don’t think it’ll be able to be fixed so will have to order a new one. Asked for a timeline for this and told they didn’t know. My ears were looked at and told me to keep doing everything I have been doing for the last 3 weeks. I’m no further forward since having this appointment and if anything wasted an appointment someone else could have had. I was advised I could go to Specsavers as they deal with hearing but regardless of it costing £55 there, I would rather it be carried out by the ear nurse at the doctors. Having been told this surgery has merged with The Maples, could working equipment not be sourced from the other practice? I am disappointed. When I had this issue a few years back the care was a lot better.
Visited October 2022
Review titled Warden Lodge Medical Practice
Replied on 04 October 2022
Dear Patient We are sorry you have had cause to comment on your experience at Warden Lodge. Unfortunately, our machine used for ear irrigation stopped working during our clinic, and we are awaiting an update from the manufacturer. Currently we are not able to advise on when we will be able to book appointments for ear irrigation as the situation is out of our control. We are not in a position to obtain equipment from elsewhere and apologise for the inconvenience. Kind Regards Warden Lodge
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Review titled Good follow up procedures
Rated 4 stars out of 5
by Helen Lyne - Posted on 31 October 2022
Called by the surgery regarding my elderly father. A medication review was suggested and blood tests were required to ensure there were no detrimental effect from taking various tablets long term. It was good to know that the practice were being proactive in the care of its patients.
Visited October 2022
Review titled Warden Lodge Medical Practice
Replied on 09 November 2022
Dear Ms Lyne Thank you for your positive feedback regarding your recent experience of our surgery. Kind Regards Warden Lodge Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Leanne - Posted on 18 October 2022
Had an excellent experience with the nurse and the doctor. Both wanted to help and felt like I was really being listened to. Thank you
Visited October 2022
Review titled Warden Lodge Medical Practice
Replied on 19 October 2022
Dear Patient, Thank you for your positive feedback of your experience at the surgery Kind Regards Warden Lodge Medical Practice