Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor practice
Rated 1 star out of 5
by David Nicholas Travis - Posted on 08 July 2024
Today I tried to make an appointment via Anima app but after providing all the requested information and photos I was sent to Petersfield hospital, even though I stated that I probably had an infection. After 2.5 hours waiting I was told that I had an infection and was finally given anti-biotics! I'm self employed so lost 3 hours pay, this could have easily been done over the phone. It wasted my time and the doctors at the hospital.
Visited July 2024
Vine Medical Group has not yet replied.
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Review titled Not the best
Rated 3 stars out of 5
by Anonymous - Posted on 09 July 2024
I had 2 appointments on the same day, 2 hours apart, both were over half an hour late and on the 2nd appointment, the doctor I saw, I felt I wasn't being listened too almost like the appointment was rushed due to them running late, not letting me finish speaking before interrupting.
Visited July 2024
Vine Medical Group has not yet replied.
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Review titled Slow, rarely get prompt appointments.
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
Rarely get an appointment for routine visits in an acceptable timescale, always running late even if you book the first appointment of the day generally a 30 minute wait past the alloted time, no continuity of care.
Visited July 2024
Vine Medical Group has not yet replied.
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Review titled Competent and reassuring
Rated 5 stars out of 5
by Peter White - Posted on 26 July 2024
I have had blood tests twice in recent weeks and both were taken by the same phlebotomist. On the second occasion she immediately apologised for being slightly late and I could already see that she had been very busy that morning. In both cases she had a very relaxing manner and took the blood samples without any difficulty or subsequent bruising.
Visited July 2024
Vine Medical Group has not yet replied.
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Review titled Very efficient service once I set up the anima app
Rated 5 stars out of 5
by Paul - Posted on 24 July 2024
I don’t use the Dr very often and found setting up the anima app a bit of a faff (at my age 69 tech is not high on my things to learn) however once it was set up the service (telephone consultation) was very efficient
Visited July 2024
Vine Medical Group has not yet replied.
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Review titled Worth the wait
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2024
Had to wait about half an hour but managed to keep myself occupied by watching some healthy TV. Saw a nice nurse who seemed pretty thorough and was out of there in time for tea. Quire a painless experience overall. Had better but certainly had worse!
Visited July 2024
Vine Medical Group has not yet replied.
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Review titled No idea of issue
Rated 1 star out of 5
by Sheralee davies - Posted on 12 June 2024
Issue of gravel voice for over six weeks. Needs to be discussed with gp as possible symptom of more serious condition, this service referred me to pharmacy for sore throat!!
Visited June 2024
Review titled Vine Medical Group
Replied on 13 June 2024
Dear Sheralee, Thank you for taking the trouble to leave feedback and we are sorry that you haven't had a positive experience following your recent online submission. The clinical protocols that are referenced by the Care Navigators gave an indication that for the symptoms you presented with, these met the criteria for referral to the Pharmacy First service. We are sorry that this did not meet your expectations and the Reception Lead has been alerted to your concerns. We will be in touch with you again offline. With kind regards, Vine Medical Group
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Review titled Confusing appointment
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2024
I was told I needed a blood test, even though I recently had a blood test in May 2024. Do I need a blood test every month for some strange reason?
Visited June 2024
Review titled Vine Medical Group
Replied on 08 July 2024
Dear Anonymous, It's difficult for us to answer this without looking at your record. Please contact the surgery and we will be able to have a look at why you have been invited for two blood tests. Kind Regards, Vine Medical Group
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Review titled Practice
Rated 2 stars out of 5
by Garry Blagden - Posted on 19 June 2024
Would like to see a GP tried to make a appointment but was told to do it on line. Tried to buy my symptoms are not listed.
Visited June 2024
Vine Medical Group has not yet replied.
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Review titled Annual Health Check
Rated 5 stars out of 5
by Angela T - Posted on 14 June 2024
My annual health check and mental health review was strangely, an absolute pleasure to attend. From the reception staff, nurse and mental health practitioner are kind, professional and thorough. I didn’t rushed, I felt listened to and supported. I left feeling like I’d had a thorough MOT and with good advice a renewed focus to take care of my physical health and mental wellbeing.
Visited June 2024
Review titled Vine Medical Group
Replied on 14 June 2024
Dear Angela, Thank you so much for taking the trouble to leave a review about your recent annual health check. We really appreciate positive feedback and will share your kind comments with our team. With kind regards, Vine Medical Group