Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awesome !!!
Rated 5 stars out of 5
by Marc coxall - Posted on 17 June 2024
The new triage system worked brilliantly and my complex query was dealt with expertly and swiftly. 5 stars would come again
Visited June 2024
Review titled Village Health Group
Replied on 17 June 2024
Hi Marc, thank you so much for your 5 star review. We are so pleased to hear the new system worked well for you, I will pass your review on to all of our staff as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled 5 Star Practice
Rated 5 stars out of 5
by Elaine Hawkins - Posted on 19 June 2024
I have been coming to this practice for over 12 years and have never had a bad experience. The nurse I saw today regarding my blood test results was extremely friendly and kind whilst being Professional and informative and put my mind at ease.
Visited June 2024
Review titled Village Health Group
Replied on 19 June 2024
Hi Elaine, thank you for your 5 star review. I will pass this on to the nursing team as I know they would appreciate your kind words. We would like to thank you again for taking the time to write your review Many Thanks- VHG Admin Team
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Review titled Fab Gp
Rated 5 stars out of 5
by Michele Girgis - Posted on 03 May 2024
Had an appointment booked which was changed. Still had appointment the same day. Saw a trainee GP who was super. She was professional thorough empathic and had a sense of humour! Apologising to her for asking her to take a look at something else she promptly asked a nurse to take a look, my concerns were answered again in a professional but friendly manner. Nothing was too much trouble. The GP later called me to supply more information. Great service ! She will make a superb GP! We need to support people like her!
Visited May 2024
Review titled Village Health Group
Replied on 20 May 2024
Hi Michele Thank you very much for your 5 star review. I have passed your comments on to the GP you saw as I will know she will really appreciate it. We would like to thank you again for the time you have taken to write your review. Many Thanks- VHG Admin Team
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Review titled Excellent Service
Rated 5 stars out of 5
by Steve Hayes - Posted on 02 April 2024
Excellent service from start to finish called at 9am spoke with GP at 10am same day. Prescription set to pharmacy.
Visited April 2024
Review titled Village Health Group
Replied on 03 April 2024
Hi Steve, thank you for your 5 star review. I have shared your review with our staff as I know they would appreciate your kind words. We would like to thank you again for the time you have taken to write your review. Many Thanks- VHG Admin Team
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Review titled Efficient
Rated 5 stars out of 5
by Toni White - Posted on 09 April 2024
Saw the dr. Told them my concerns. Referred me to another member in their group. Rang me this afternoon to go back in, as there was a cancellation, and then problem sorted. This wouldn’t have happened without the quick referral from the first dr.
Visited April 2024
Review titled Village Health Group
Replied on 10 April 2024
Hi Toni, Thank you for your 5 star review. I have shared this with the rest of our staff as I know they would really appreciate your lovely review. We would like to thank you again for taking the time to write your feedback. Many Thanks- VHG Admin Team
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Review titled Great service
Rated 5 stars out of 5
by Linny - Posted on 13 March 2024
My appointment was on time . Dr introduced himself then took my blood pressure he noticed I was also booked in 2 days later for an immunisation so arranged for me to be immunised straight away so I didn’t have to go back. Very quick service and stress free . Thank you.
Visited March 2024
Review titled Village Health Group
Replied on 18 March 2024
Hi, thank you very much for your 5 star review. I will pass this on to all members of staff as I know they will appreciate this. We would like to thank you for your time you have taken to write this. Many thanks VHG Admin Team
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Review titled Grateful
Rated 5 stars out of 5
by Julie Nagle - Posted on 26 March 2024
This doctor, as usual, displayed good understanding and knowledge about my predicament. His attitude encouraged me to feel positive about his advice.
Visited March 2024
Review titled Village Health Group
Replied on 26 March 2024
Hi Julie- Thank you so much for your 5 star review, I will share this with the GPs as I know they would appreciate your kind words. We would like to thank you again for your time in writing your review. Many Thanks- VHG Admin Team
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Review titled Speedy help
Rated 4 stars out of 5
by Anonymous - Posted on 16 February 2024
Called Weds am. GP got back to me shortly after. Arranged bloods same day, results back and another call from gp within 48 hours, with a plan quickly put in place. So helpful to have such a speedy and efficient service. Matter of fact, clear approach that I valued. Thank you. Really helpful and valued.
Visited February 2024
Review titled Village Health Group
Replied on 26 February 2024
Hi, thank you for your review. I have send this around to our team as I know they would appreciate your kind words. We are grateful for your time you have taken to write your review- Many thanks VHG Admin Team
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Review titled Immediate Response
Rated 5 stars out of 5
by Les Hurst - Posted on 15 February 2024
I contacted the surgery with a health issue.. following triage I received a telephone call from a doctor who after paying due diligence to my general health diagnosed my issue. Medicines were prescribed and were ready to collect by mid afternoon. The tablets were very effective and a follow up appointment made for the end of the course. Face to face Appointment was duly conducted and further tests ie bloods were scheduled. The time and care thoroughness and concern were much appreciated as was the knowledge of the staff. My gratitude to you all.
Visited February 2024
Review titled Village Health Group
Replied on 26 February 2024
Hi, thank you for your review. I have send this around to our team as I know they would appreciate your kind words. We are grateful for your time you have taken to write your review- Many thanks VHG Admin Team
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Review titled Great practice
Rated 5 stars out of 5
by Jill Jennison - Posted on 29 February 2024
Recently I have received excellent service from the East Leake surgery. Following a routine health assessment, I needed further investigations. The follow up appointments occurred within 2-3 weeks and were efficiently carried out at Ruddington and the City hospital. I was most impressed by the attention and kindness of all the NHS staff. The staff on the East Leake reception desk were also very accommodating and I received an unexpected follow up call from the GP who had carried out the initial consultation. I therefore found the whole experience to be very reassuring on many levels and remain impressed and grateful for the all round care that I received at East Leake. Many thanks again.
Visited January 2024
Review titled Village Health Group
Replied on 29 February 2024
Hi Jill, thank you very much for your review and kind words. We have passed this onto our team as I know they would really appreciate it. We thank you again for the time you have taken to write your feedback- Many thanks, VHG Admin Team