Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very satisfied
Rated 5 stars out of 5
by Kathryn Broughton - Posted on 30 July 2024
Left details of my problem on the online form. Had a reply within 12 hours. Made an appointment online using the link provided. Next day appointment. Friendly and approachable Dr. Problem discussed and the way forward determined. Very impressed with the professional competence of the Dr.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi Kathryn, thank you ever so much for your 5 star review. We are so pleased to hear the new system worked well for you. I will share this with the rest of our team and GPs as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin team
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Review titled Rapid Response
Rated 5 stars out of 5
by Michael Fanthorpe - Posted on 17 July 2024
Submitted a query by email through the new triage system. Response within five minutes. So much better than having to wait for formal appointment.
Visited July 2024
Review titled Village Health Group
Replied on 22 July 2024
Hi Michael, thank you for your 5 star review. We are so pleased to hear the new system worked well for you. I will pass this on to the rest of our team as I know they would appreciate your review. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Receptionist Training Needed
Rated 1 star out of 5
by Lynda Brooks - Posted on 19 July 2024
Called the Village Health Group to ask for help with my medication as it hadn't turned up. Half way through the receptionist cut me off without a word. I had to go down to Keyworth to sort the problem out and I spoke to the receptionist there and she pointed me towards this review to make my complaint. I feel that some training should be given to your receptionists as such treatment only leads to hostility which we are all trying to avoid. More vulnerable people than myself might have been badly affected by such treatment. Please make this telephone training available to your staff and treat your patients with more respect in future and everyone will be far happier. Thank you.
Visited July 2024
Review titled Village Health Group
Replied on 22 July 2024
Hi Lynda, thank you for writing your review. We apologise for the frustrating experience you received. I have passed this on to our Practice Manager and Reception Managers for you and if you would like to discuss further please do get in touch. We would like to thank you for taking the time to write your feedback- Many Thanks, VHG Admin Team
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Review titled Prompt response
Rated 5 stars out of 5
by Margaret - Posted on 30 July 2024
On each occasion the doctors dealt with me promptly and I was satisfied with their attention to detail. The staff in the surgery coped well with my hard of hearing problem.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi Margaret, thank you again for your 5 star review. I will share this with all of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Quick response
Rated 4 stars out of 5
by Claire Foster - Posted on 27 June 2024
I hadn’t used the new system before and was kindly guided by the very nice lady answering my call. From submitting my online request to receiving a doctors telephone appointment I was very impressed with how quickly this was dealt with. The doctor was lovely and was happy with the advice given.
Visited June 2024
Review titled Village Health Group
Replied on 27 June 2024
Hi Claire, thank you for your review, we are pleased to hear you had a good experience with our new system. I will pass this on to the rest of our staff as I know they would appreciate it- Many thanks, VHG Admin Team
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Review titled Brilliant NHS!
Rated 5 stars out of 5
by Paul Spillane - Posted on 24 June 2024
I turned up at the surgery at 4.55 p.m. with an infected and swollen finger. The very helpful receptionist enquired to see if the GP on duty was available. He appeared almost immediately. What a genial and excellent doctor! He lanced my finger painfully and sympathetically and prescribed a course of antibiotics. I went to the pharmacy in the square where the prescription had been received. It was made up straightaway and I was out of the chemist’s at 4.17. Start to finish 22 minutes. Well done to all parties and thank you very much. (The finger is mending nicely. )
Visited June 2024
Review titled Village Health Group
Replied on 27 June 2024
Hi Paul, thank you ever so much for your 5 star review. I will pass this on to the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks- VHG Admin Team
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Review titled Seen quickly
Rated 5 stars out of 5
by Liz - Posted on 30 June 2024
I contacted the surgery through the new online portal, got a call back within 2 hours and was seen by a doc within another 1.5 hours.
Visited June 2024
Review titled Village Health Group
Replied on 09 July 2024
Hi Liz, thank you for your 5 star review. I will pass this on to the rest of our team as I know they will appreciate it. Thank you again for taking the time to write your review-Many Thanks, VHG Admin Team
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Review titled Prompt and helpful response
Rated 5 stars out of 5
by Tony Cox - Posted on 19 June 2024
The new Email arrangement was straightforward and the doctor phoned back within the hour. This was much better than waiting for a response on the phone.
Visited June 2024
Review titled Village Health Group
Replied on 21 June 2024
Hi Tony, thank you for your 5 star review. We are so pleased to hear our new system worked for you. We would like to thank you for the time you have taken to write your review- Many Thanks, VHG Admin Team
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Review titled Wonderful practice
Rated 5 stars out of 5
by A Edwards - Posted on 21 June 2024
Took my 9month old for an appointment today due to a rash, the online system was easy and fuss free (no waiting on the phone) I got a text to send a picture, then a call back within the hour and booked in for an appointment 30mins later. We were seen on time by the lovely Dr who immediately put my mind at rest. Would absolutely recommend this practice, always given such great care and all receptionists are happy to help and supportive. It’s nice when they have so many patients that they remember names and faces.
Visited June 2024
Review titled Village Health Group
Replied on 24 June 2024
Hi, thank you for your 5 star review. I will share this with the rest of our staff as I know they would appreciate it. We are so pleased to hear our new system worked well for you. I would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Lovely GP
Rated 5 stars out of 5
by Lewis - Posted on 25 June 2024
Very friendly and helpful. Both the GP who helped me and reception staff were lovely. Thank you for your help!
Visited June 2024
Review titled Village Health Group
Replied on 27 June 2024
Hi Lewis, thank you for your 5 star review. I will pass this on to the rest of our team as I know they would appreciate it. Thank you again for writing your review- Many Thanks, VHG Admin Team