Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great quick service
Rated 5 stars out of 5
by Stephen - Posted on 04 October 2024
Such a brilliant service using the online sytem. Sent message and given an appointment same day . Receptionist friendly and helpful. The NHS ain't broke in Keyworth . How lucky we are. Thank you Village Health.
Visited October 2024
Review titled Village Health Group
Replied on 07 October 2024
Hi Stephen, thank you for your 5 star review. We are so pleased to hear our new system worked well for you, I will pass this on to our Management Team and GP Partners as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Covid vaccinations
Rated 4 stars out of 5
by Leanne Thornton - Posted on 15 October 2024
I thought the covid vaccinations were very well organised, with good advice when booking and delivered with the minimum of fuss. I felt well cared for on the day, and on the way out I did say to one of the staff that I would award you all a gold star.
Visited October 2024
Review titled Village Health Group
Replied on 18 October 2024
Hi Leanne, thank you ever so much for you review. We are pleased to hear that our Vaccination clinic went well and you found it well organised. I will share this with the rest of our team as I know they would appreciate this. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled First class staff
Rated 5 stars out of 5
by Wanda Crosby - Posted on 29 October 2024
Having problems logging onto the prescriptions renewal service, I rang the Village Health Group and spoke to a receptionist. She was extremely helpful and sorted the problem. very quickly. I had another query regarding blood tests and, again, the receptionist was helpful by asking a doctor to contact me. Within an hour I had the query explained to me. It was excellent service and proof that the triage system is the way forward.
Visited October 2024
Review titled Village Health Group
Replied on 31 October 2024
Hi Wanda, thank you for your 5 star review. We are so pleased to hear our Reception team were able to help you with your query quickly, I will share this with the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Fast Response
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2024
Requested GP physio referral letter online. Wasn’t expecting reply for at least 3 working days. Had reply in a couple of hours with letter. Thank you :)
Visited October 2024
Review titled Village Health Group
Replied on 07 October 2024
Hi, thank you so much for your review. We are pleased to hear your query was dealt with quickly, I will share this with the rest of our staff as I know they would appreciate it. We'd like to thank you for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Great Practice
Rated 5 stars out of 5
by Steve - Posted on 22 October 2024
With so much bad press of late I felt that it was important to praise your new online system which is extremely efficient and so much better than the telephone appointment system. A brilliant service for your patients. Well done Village Health Group
Visited October 2024
Review titled Village Health Group
Replied on 23 October 2024
Hi Steve, thank you for your 5 star review. We are pleased to hear you like our new system and that it worked well for you. I will pass this on to our Management Team ad GP Partners as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Really good experience
Rated 5 stars out of 5
by Linda Swann - Posted on 06 October 2024
Husband and I just visited surgery in Keyworth for our Flu/Covid jabs. In and out in a few minutes. Very well organised and efficient. Pleasant staff. Thank you!
Visited October 2024
Review titled Village Health Group
Replied on 07 October 2024
Hi Linda, thank you for your 5 star review following our flu-Covid clinics at the weekend. We are pleased to hear you did not have a long wait and you find it well organised. I will share this with the rest of our staff as I know they would appreciate it- Many Thanks, VHG Admin Team
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Review titled Outstanding service!
Rated 5 stars out of 5
by E Miller - Posted on 25 September 2024
Admittedly, I have been a bit sceptical about how the online triage/request service will work, but today, I needed to use it so gave it a go. I filled in details of my daughter, along with her ailments, and submitted the form. 5-10mins later I received a phone call from the triage GP to say could I bring her in at 10am! Brilliant! Shortly after this, I filled out another form, this time for my son. Again, only a short time passed and I received a phone phonecall to bring him in too, she realised I had an appointment already for daughter and so offered to see at the same time or different. Genuinely blown away by the service we received today. System was so easy to use and clearly very effective! The ANP that we saw said they often have over 600 requests a day! You wouldn't know because they manage it so well! I might have two children now on antibiotics, but to be seen, diagnosed and prescribed medicine within just a few hours is very impressive! Long gone are the days of ringing at 8am to find you're number 30 in the queue, and on a busy school morning, that takes a lot of stress out of the day! Thank you Village Health group, and especially Nurse rh, for your quick diagnosis and efficient service today. Much appreciated!
Visited September 2024
Review titled Village Health Group
Replied on 26 September 2024
Hi there, thank you ever so much for your 5 star review. We are so pleased to hear that you are pleased with our new system and it worked well for you. I will pass this on to your Management Team as well as our Nursing Team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Superb service
Rated 5 stars out of 5
by Alison Jackson - Posted on 18 September 2024
I completed an online request for attention to my mum‘s sore toe. Very soon after I was sent a link to attach a photo, and not long after that I was offered a prescription for the toe issue and it was sent to our holiday chemist. 100% amazing attention to detail by everybody involved at the practice, thank you so much, mum is already feeling a little better, and this is down to your diligence and care
Visited September 2024
Review titled Village Health Group
Replied on 19 September 2024
Hi Alison, thank you so much for your 5 star review. We are so pleased to hear you had a good experience with our new system and that your mum is feeling better. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Prompt efficient service
Rated 1 star out of 5
by Margaret Rose - Posted on 05 September 2024
I used the new total triage system for the first time & have to say it was an excellent service. I completed the online form with my symptoms...within 15 minutes I was contacted by the surgery & offered an appointment with a doctor for later that day. I was very impressed how quickly I was seen & with the system as a whole.
Visited September 2024
Review titled Village Health Group
Replied on 06 September 2024
Hi Margaret, I have left a reply on your other review but thank you again for your kind words- Many Thanks, VHG Admin Team
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Review titled Fast and efficient help.
Rated 5 stars out of 5
by Victoria - Posted on 24 September 2024
I used the new online service to register my issue and within an hour and a half I had been seen and was in possession of my prescription. Lovely, friendly call from the receptionist within 40 mins and a doctors appointment soon after. Really pleased with the service after being apprehensive of using the online service.
Visited September 2024
Review titled Village Health Group
Replied on 25 September 2024
Hi Victoria, thank you ever so much for your 5 star review. We are so pleased to hear you had a positive experience with our new system, I will share this with our Management Team and GP Partners as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team