Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Village Health Group.
Reviews
-
Review titled Prompt efficient service
Rated 1 star out of 5
by Margaret Rose - Posted on 05 September 2024
I used the new total triage system for the first time & have to say it was an excellent service. I completed the online form with my symptoms...within 15 minutes I was contacted by the surgery & offered an appointment with a doctor for later that day. I was very impressed how quickly I was seen & with the system as a whole.
Visited September 2024
Review titled Village Health Group
Replied on 06 September 2024
Hi Margaret, I have left a reply on your other review but thank you again for your kind words- Many Thanks, VHG Admin Team
-
Review titled Very time consuming system for the patient
Rated 3 stars out of 5
by Anonymous - Posted on 28 August 2024
I completed the necessary online form which for an elderly person is quite time consuming. A couple of hours later I was surprised to get a phone call from the pharmacist. I did feel my medical problem required the attention of a GP. However I made the 15 minute journey down to East Leake. After being seen by 2 pharmacists it was decided to refer me back to a GP. After returning home I then received another phone call offering me a face to face appointment. Later that afternoon I had to make another journey back to East Leake. A very stressful day overall.
Visited August 2024
Review titled Village Health Group
Replied on 29 August 2024
Hi there, thank you for your feedback. We apologise for the stressful experience you received and the inconvenience this caused you, if you wish to discuss this further please feel free to contact us by telephone and ask to speak to one of our Management Team who will be more than happy to have a discussion with you. We would like to thank you again for taking the time to write your feedback- Many Thanks, VHG Admin Team
-
Review titled Amazing !
Rated 5 stars out of 5
by Sally Royle - Posted on 05 August 2024
I can’t believe how quickly my online request was dealt with. Within three minutes of posting the request I received a phone call from one of your brilliant doctors Thank you so much
Visited August 2024
Review titled Village Health Group
Replied on 07 August 2024
Hi Sally, thank you ever so much for your 5 star review. We are pleased to hear your query was dealt with quickly, I will pass this on to the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
-
Review titled Helpful receptionist and Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
Receptionist was very helpful. Doctor very clear and I was able to collect prescription as advised. Minor problem but dealt with promptly. Felt confident dealing with this issue over the phone. Not sure about anything more complex
Visited August 2024
Review titled Village Health Group
Replied on 21 August 2024
Hi there, thank you very much for your 5 star review. We are pleased to hear your query was dealt with promptly, I will share this with the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
-
Review titled Good Triage system
Rated 4 stars out of 5
by David Hawes - Posted on 21 August 2024
I really like the new GP triage system which I have used twice recently. In both cases I filled in the details on the vhg website ( no passwords required ) and I was contacted by the medical team within an hour - in one case within 15 minutes! In one case I was seen by the GP's assistant the same day and given a hospital appointment for the very same day. All in all a great improvement on my previous experiences of trying to arrange to see a GP.
Visited August 2024
Review titled Village Health Group
Replied on 23 August 2024
Hi David, thank you so much for your review. We are so pleased to hear the new system worked really well for you, I will share this with our Management Team and GP Partners as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
-
Review titled Great Practice
Rated 5 stars out of 5
by JED - Posted on 09 August 2024
I have always had really good experience at this surgery and appropriate responses to my concerns. I think the new system of contacting a GP for advice is excellent, it’s worked really well for me today. Very speedy response time (same day) and offered a same day appointment.
Visited August 2024
Review titled Village Health Group
Replied on 12 August 2024
Hi Jed, thank you for your 5 star review. We are pleased to hear the new system worked well for you, I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks VHG Admin Team
-
Review titled Great response
Rated 5 stars out of 5
by Nicola Anderson - Posted on 06 August 2024
Really quick and helpful responseto my condition. The new online system works extremely well, I spoke to a Dr within half an hour of getting in touch.
Visited August 2024
Review titled Village Health Group
Replied on 07 August 2024
Hi Nicola, thank you ever so much for your 5 star review. We are so pleased to hear our new system worked well for you, I will pass this on to the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
-
Review titled Great communication
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
The new online communication regarding health concerns and filling in the form with my preferred outcome is a great way to let my gp know of my concern without having to wait in a telephone queue or sit at the surgery. It means my issue is being triaged without interrupting my day. I had a response in quick time. This is an intelligent way of accessing the surgery/ gp in 2024. It obviously wouldn't suit all people to communicate with the surgery in this way but is my preferred method. I'm unsure the sit and wait clinic is agreeable with a potential 3 hour wait , I think blood tests are better with optional appointments
Visited August 2024
Review titled Village Health Group
Replied on 16 August 2024
Hi there, thank you for your 5 star review. We are pleased to hear that our new system worked very well for you. Although we encourage our patients to submit their queries online we still offer our telephone option to patients who do not have internet access. We would like to clarify that the sit and wait blood test service is open 9am-12pm and does not mean this is a 3 hour wait, our average wait time is around 5-10 minutes. Thank you again for taking the time to write your feedback- Many Thanks, VHG Admin Team
-
Review titled Incredible service
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2024
Registered online query for ongoing health issue and was called within 5 minutes and referral registered. Amazing
Visited August 2024
Review titled Village Health Group
Replied on 13 August 2024
Hi there, thank you very much for your 5 star review. We are pleased to hear our new system worked well for you and your query was dealt with quickly, I will share this with the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
-
Review titled Excellent
Rated 5 stars out of 5
by Jenny - Posted on 14 August 2024
Sent request, Dr called back in less than 5 minutes. Problem resolved. Excellent result. Thanks to all concerned.
Visited August 2024
Review titled Village Health Group
Replied on 16 August 2024
Hi Jenny, thank you for your 5 star review. We are pleased to hear your query was dealt with quickly and your problem was resolved. Thank you again for taking the time to write your review I will pass this on to the rest of our team- Many Thanks, VHG Admin Team