Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good doctors & staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Always friendly staff & I like the doctors & nurses always happy to talk, listen to you and happy to help & advise.
Visited January 2024
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Patient, Thank you so much for your lovely review and 5* rating. Our team works really hard and we will make sure they see your appreciative comments.
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Review titled Simple Request Handled Efficiently
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2024
I was requesting a prescription from the surgery. I did have to do the race on the phone line at 8am which is really annoying, but did get through. The receptionist was pleasant and efficient. I had the promised phone in the morning with a nurse, I thought I would speak to a doctor, but my Rx was sent to a local pharmacy with no hassle. I was happy with the service. It’s just a shame this 8am telephone rush to get an appt can’t be fixed.
Visited January 2024
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your feedback, we are pleased to learn that your experience was positive, and that the receptionist was pleasant and efficient. Patients have the opportunity to book a same day appointment if they call at 8am, our busy times are 8am until 10am and would recommend you call after that time if it’s not an appointment you need.
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Review titled Quick and caring
Rated 4 stars out of 5
by Andreia - Posted on 20 January 2024
Quick to book and get myself sorted. Friendly staff. Still difficult to get GP appointments tho. And some GP’s are not that approachable .
Visited January 2024
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Andreia, Thank you for sharing your experience with us, We are sorry you feel that some of the GP’s are not approachable, thank you for bringing this to our attention.
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Review titled Good practice
Rated 5 stars out of 5
by Peter Young - Posted on 31 January 2024
Check in was easy. I went in soon after my appointment time. The doctor was helpful, friendly and professional
Visited January 2024
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Peter Young, Thank you for your feedback. We are pleased to learn that your experience was very positive and we are glad you find the Doctor was helpful, friendly and professional. We will feedback your comments to the team.
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Review titled Great Practice
Rated 4 stars out of 5
by Judith Caroy Nembhard - Posted on 11 February 2024
I called surgery on the 31st January 8:00 am and receptionist was very polite and helpful. The doctor rang me back same day and was also very helpful.
Visited January 2024
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Judith, Thank you for your comments, We are glad to hear that you find the receptionist polite and helpful. We are pleased to hear that you were happy with the care you received. We will pass this to the team.
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Review titled Such great staff
Rated 5 stars out of 5
by Debbie Saunders - Posted on 04 December 2023
I have always received a great service from all the reception staff, nurses & doctors at my surgery in Holburne Road. Friendly, polite staff and no rushing you out.
Visited December 2023
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Debbie, Thank you for your kind comments posted on NHS choices and we will pass your comments onto the staff . Our staff appreciate feedback and we thank you again for your kind comments. We work extremely hard to provide a service the surgery can be proud of.
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Review titled Helpful, local practice
Rated 5 stars out of 5
by Natalie Cox - Posted on 04 December 2023
This practice is very local to me which makes a real difference. They are always helpful and do their best for you
Visited December 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Natalie Cox, Thank you for posting your kind comments on NHS choices and thank you for appreciating what we do. We do work extremely hard to provide and maintain a service that the surgery can be proud of and your comments are very important to us
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Review titled Great reception staff
Rated 5 stars out of 5
by Wayne - Posted on 04 December 2023
Every time I’ve attended surgery the reception staff really makes it pleasant and friendly. And try their up most to accommodate me, I never feel I’m being treated unfairly, The ladies always make me feel welcome and not a burden
Visited December 2023
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Wayne, Thank you so much for leaving a 5* review. We are glad to hear that you find the reception staff pleasant and friendly. Your comments are greatly appreciated, we will pass this on to the reception team.
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Review titled Good practice
Rated 5 stars out of 5
by J E Davis - Posted on 05 December 2023
Mostly I can say that the service at the practice is very good and the people who work there are really good. The doctors listen to me when I have gone with problem.
Visited December 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear J E Davis, Thank you very much for your feedback. We are please to learn that you have had a good experience at our Practice and we will feedback your comments to the rest of the team.
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Review titled Problem solved
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
Repeat prescription online request rejected on Friday with no prior warning leaving me with no blood thinners. Phoned practice early morning and was number 17 in the queue so long wait which has become the norm. The telephone assistant was very patient and attentive. They advised that I was due for a medicines review before issuing the prescription. I explained that I had no blood thinners left and could not wait over the weekend due to my arterial and heart disease. They said that they would speak to a manager to try to resolve the issue as all the doctor appointment slots had been filled. They phoned back mid afternoon to advise my prescription had been approved by a GP and would be available at my pharmacy later today/tomorrow. They also confirmed my medicine review for the following Monday. The phone assistant was very polite and responsive throughout our conversations. I did ask that they feed back that medicine reviews should be arranged shortly after or when a prescription is issued rather than just before it is due. Once again top marks and many thanks to this person for their help and commitment to sort out my issues.
Visited December 2023
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Patient, We are pleased to hear that you were happy with the care you received, and that you find the receptionist polite and responsive. Your comments are much appreciated, and we will pass them to the rest of the team.