Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Refusing treatment
Rated 2 stars out of 5
by Alex Gkikas - Posted on 13 September 2022
I was prescribed antibiotics from a Scottish Hospital as I used to live there and this was an outpatient appointment booked prior me moving to London. I took the prescription to this GP, they refused to give me the antibiotics and asked me to book an appointment with them while they have no available slots for the next month or so. Noone was trying resolve my health issue, instead they followed standard procedures regardless the matter. Turns out bureaucracy is more important than people’s health.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Alex Gkikas, Thank you for your comment and please accept our apologies for the delay in responding to you. We are extremely sorry that you have experienced difficulty in obtaining a repeat prescription. However as a new patient you will be asked for a medication review before any medication is given to you. We take patient feedback and complaints very seriously, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Under preforming practice
Rated 2 stars out of 5
by Anonymous - Posted on 07 September 2022
I’ve been continuously booking appointments regarding my headaches/ body weakness and feel as the GP, and the staff, is not doing enough to support me.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 04 November 2022
Dear Patient, I am very sorry you feel this way, thank you for providing your feedback. As your feedback is anonymous, we are unable to investigate this any further. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Miss TL - Posted on 14 September 2022
The Doctor is always ready to help out and make my visit less stressful. Honestly Ferry View Health Center has been empathetic and professional. All the department are awesome. Very clean and always tidy too.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 14 October 2022
Thank you for leaving a 5* review, this really means a lot to the staff that work so hard serving and protecting the community. I will pass this message to the team.
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Review titled Horrible service with zero flexibility
Rated 1 star out of 5
by Elena Patimova - Posted on 28 September 2022
I have been waiting for GP appointment for over one month now with slot given at the most inconvenient hours. I’ve explained that I am in the risk category for cancer and need a screening booked with no consideration what so ever. Why I am not able to to appointments at convenient hours nowt weeks away ?? I am a single mum and am given appointment at the time when I have to drop off a child at school or pick him up.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 04 November 2022
Dear Elena, Thank you for your review and feedback and I am very sorry to hear this has been your experience with Ferryview Health Centre. We do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person and talking to the receptionist. We provide online service to book an appointment with a doctor, nurse or other health care professionals. We offer E-Consults, which will enable you to contact Ferryview Health Centre anytime, and someone will get back to you within 24 hours. We also have weekday evening appointments between 6.30pm and 8.pm every day, you can call or use our online services to book evening and weekend appointments.
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Review titled Good & Helpful Reception Service
Rated 5 stars out of 5
by Claudius - Posted on 06 September 2022
I had an excellent and supportive reception service with my contact with this practice today. I feel really supported and this excellent service should be encouraged amongst all staff.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 14 October 2022
Dear Claudius, thank you for taking the time to comment on our service. We will share your lovely review with all members of the Ferryview team. It is always nice to hear that everyone's hard work is appreciated.
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Review titled Good Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2022
Great doctors but appointments are scarce. The practice needs to improve giving people early and quick appointment to those in urgent needs. The critical doctors should be encouraged to split their leave and be available when needed.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 28 October 2022
Dear Patient, Unfortunately, waiting times for appointments can vary depending on capacity and demand but we try our best to ensure patients are seen as soon as possible. I am so glad to hear that you find our doctors great, and I will pass this on to the team.
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Review titled Excellent Practice Centre
Rated 5 stars out of 5
by Mohammad Ferdous Khan - Posted on 15 September 2022
Me & my family are grateful to this health care centre. All the staff and GP's we have seen are excellent. Very helpful and polite. Mr Khan & Family ( Ferdous, Dilruba, Anindita & Sarina)
Visited September 2022
Review titled Valentine Health Partnership
Replied on 14 October 2022
Dear Mr. Khan, thank you so much for your kind comment, it is always nice to receive positive feedback reflecting the hard work our staff do to provide the best possible service to our patients. I will pass your comments to the team.