Valens Medical Partnership
Morpeth Surgery, Wellway, Morpeth, NE61 1BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Abysmal
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
I have waited for over a month to be able to get an appointment. As someone who works clinically in the NHS doing 13 hour day and night shifts, I am unable to phone at 8am. When I do phone, I am on hold for an hour and then hung up on. I was finally able to secure a phone call appointment through the app, which was scheduled for a certain time, but they actually rang me 4 hours early and I missed the call. Now I can't get in touch with anyone at the practice again.
Visited January 2024
Valens Medical Partnership has not yet replied.
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Review titled From ex patient
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
I am an ex patient as I am completely disgusted with valens surgery. As a disabled person I always had to phone surgery. Hours and hours with nobody answering.Always being told person on other end had no medical training.
Visited January 2024
Valens Medical Partnership has not yet replied.
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Review titled Negligent
Rated 1 star out of 5
by Delia Dodd - Posted on 29 February 2024
Not able to even make an appointment . Will now have to pay to go private. This is difficult for me because I don't earn a doctor's wage. All I wanted to do was make a non urgent appointment but couldn't take three successive mornings off work to do so .
Visited December 2023
Valens Medical Partnership has not yet replied.
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
You can't book an appointment to see a GP or a nurse. You can only receive a phonecall and there is no set time for this to occur. So if you have a job, like most of us do, it is impossible to actually get to see someone. I can't answer my phone while I'm teaching and apparently that is my own fault. I very rarely need to use the nhs and when I finally do, the service is so convoluted as to essentially prevent me from getting an appointment. Absolute disgrace.
Visited September 2023
Valens Medical Partnership has not yet replied.
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Review titled Anima useless. Great practice & health professionals
Rated 5 stars out of 5
by Bee - Posted on 07 September 2024
Anima is useless. •Can't book after 09:00 as full and nothing at the weekend •Can't leave a message as limited by tick boxes & drop downs •Can't explain why medication is needed earlier •Can't access results for any tests •Urine showed blood, asked for second sample which was lost. Gave another sample but still don't know results after a couple of weeks •Not reassured to hear a health professional say they didn't know how Anima works So I have given up with Anima and write a letter and drop it off with receptionist instead I am computer literate as I have been a publisher, can write code and data annotation. Anima does not save time, is not an efficient triage system, it is limited in its accessibility and information gatherings. Let's get back to personal contact which is so important with regard to health. GP is caring, attentive and efficient but I don't know if referrals for surgery or Living Well With Pain have received any attention Health assistants polite but under time pressure e.g. phlebotomists given five minutes to take blood and can be distressing for both patient and phlebotomist if bloods difficult to take. Receptionist is kind and friendly and so much better than a computer screen
Visited September 2023
Valens Medical Partnership has not yet replied.
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Review titled Getting through on the phone
Rated 1 star out of 5
by Kristy-Esther Lindgren Eklöw - Posted on 07 August 2023
I was waiting 54 minutes to get through on the phone only for the phone to cut off. This isn't the first time this has happened. It shouldn't take upto an hour for someone to answer the phone. This is terrible, and knowing that when I do get through they will tell me to phone tomorrow! Unacceptable, but this is the best surgery out of a bad bunch
Visited August 2023
Valens Medical Partnership has not yet replied.
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Review titled Problems not being addressed
Rated 1 star out of 5
by Brian Davison - Posted on 28 July 2023
Health professionals referred me to hospital. Hospital referred me back to Doctor, told to phone pm following day....tried x4 for 20 mins no response. Attended surgery explained no appointments till following week. If anybody reads these reviews and is responsible for the managing of surgeries (not medical staff) you should be ashamed of the service and failing to rectify its problems.
Visited July 2023
Valens Medical Partnership has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
Hideous place .....simply if you don't ring at 8 m you can't be seen . Having to take time off work to hang around by the phone incase they call 9 times out of 10 they don't. Get told to ring 111 !! Prescriptions are never given on time and no reviews are ever done. I find this gp practice appalling.
Visited July 2023
Review titled Valens Medical Partnership
Replied on 22 July 2023
Thank you for taking the time to raise your concerns. We are always sorry to hear when things go wrong for patients, and we strive to make our service better. We have implemented recent changes to improve our appointment system which includes increasing the number of pre-bookable appointments and we continue to review this. If you would like to discuss the concerns regarding your prescriptions and recalls in detail and have examples of when you have not received your medication or recalls have been missed, please email, or call or complaints department on 01670 844311/nencicb-nor.valenscomplaints@nhs.net, and a member of our team will get back to you to discuss this. Once again, I am sorry to hear about your bad experience. Please be assured that improving access for patients is a priority for the practice, and we are actively focused on this and will continue to do so.
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Review titled Caring dedicated team
Rated 5 stars out of 5
by Andrea Ayl… - Posted on 24 July 2023
I have accompanied my friend to his recent appointments with Lana here and quite honestly I think the help provided has been absolutely first class. Caring attentive prompt great empathy and made me proud to be a taxpayer for over 40 years. Have patience people these are people too! My friend lost his son in a horrific car accident and was on the verge of suicide with other ailments too. He’s now in a much better frame of mind thanks to the service provided here. Yes the call queue was long but have patience! It’s not McDonald’s
Visited July 2023
Review titled Valens Medical Partnership
Replied on 30 July 2023
Dear patient Thank you for taking the time to thank the staff and the surgery. Your comments have been well received and are fully appreciated by staff Once again thank you. Kind regards N Longman HR & Executive Assistant
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Review titled Getting Better
Rated 5 stars out of 5
by David Robson - Posted on 04 July 2023
Now I have gotten used to using the NHS App, the service has been second to none. Receptionists are under a lot of strain -please be kind to them they are doing their best. New system not as good as the old one but all surgeries using it now so no surgery seems any better with it than the others. All the staff - reception, gps paramedics etc second to none
Visited July 2023
Review titled Valens Medical Partnership
Replied on 22 July 2023
Thank you for taking the time to thank the staff and the surgery. Your comments have been shared with staff via our newsletter and have been well received and are fully appreciated. Please be assured that improving access for patients is a priority for the practice, and we are actively focused on this and will continue to do so.