Valens Medical Partnership
Morpeth Surgery, Wellway, Morpeth, NE61 1BJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Valens Medical Partnership.
Reviews
-
Review titled contact impossible
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
Simply impossible to get in touch with this GP practice. They are not answering calls, independent on day time and how often you try. To hope for advice on any serious condition of this practice is in fact risking your health. Shame, once it was reliable.
Visited March 2023
Review titled Valens Medical Partnership
Replied on 30 July 2023
Dear patient Thank you for taking the time to raise your concerns. We are always sorry to hear when things go wrong for patients, and we strive to make our service better. Your feedback will be passed to staff. When Lintonville, Brockwell & Wellway merged, we renamed the new group Valens, and we have always tried to maintain the family practice ethic so disappointed to hear that you feel the merging of the practices has adversely effected the performance. The merge has allowed us to offer a wider range of clinical roles to ensure patient care is always at the forefront of everything that we do, whilst demand has risen sharply since Covid. Nevertheless we are conscious that patient access has been a real challenge for us over the last 12 months…… Access continues to be a priority for Valens and we continue to actively focus on this, some of the changes implemented include:- • Increased the number of staff in the role • Dedicated additional resource in the peak hour of 0800 – 0900 (this doubles the amount of people on calls to average 20 people taking calls) • Introduced new shift patterns to better suit demand profile • Pulled other departments onto Reception when wait times are too long We are also looking to introduce a new system which will include a call back facility and we continue to monitor call wait times. If you would like to discuss your concerns please call or email our complaints department on 01670 844311/ nencicb-nor.valenscomplaints@nhs.net, and a member of our team will get back to you. Once again, I am sorry to hear about your bad experience. Kind regards N Longman HR & Executive Assistant
-
Review titled Professional Dedicated Team
Rated 5 stars out of 5
by Andrea A - Posted on 02 November 2022
I was seen the same day very efficient team literally I can not fault the fantastic service provided here. Thank you
Visited November 2022
Review titled Valens Medical Partnership
Replied on 22 July 2023
Thank you for taking the time to thank the staff and the surgery. Your comments have been well received and have been passed to staff via our staff newsletter, and are fully appreciated by staff. Once again thank you. Natalie Longman HR & Executive Assistant
-
Review titled Terrific professional and caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
Great team at Morpeth doctors surgery. Yes long wait on phone I just put my phone on loudspeaker and waited. Got through sane day blood tests completed and results on the App.
Visited November 2022
Review titled Valens Medical Partnership
Replied on 22 July 2023
Thank you for taking the time to thank the staff and the surgery. Your comments have been well received and have been passed to staff via our newsletter, and are fully appreciated. Improving access for our patients is a practice priority and we are actively focused on this. Once again thank you.