UPTON GROUP PRACTICE
32 Ford Road, Wirral, Merseyside, CH49 0TFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Invited for my over 65 flu injection
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2024
On entering the surgery found it over very over crowded and I became anxious given the amount of patients coughing and generally looking unwell - I will not reattend as I don’t want Covid booster
Visited October 2024
UPTON GROUP PRACTICE has not yet replied.
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Review titled Not as good as it used to be
Rated 3 stars out of 5
by Anne Harrisoh - Posted on 31 July 2024
I have worsening pain in my knee, I got an appointment to see a doctor who have me a form for an x-ray and told me to make an appointment for a bloodst test as I was feeling very tied. The blood test I was given was for the end of August( 4 weeks away) I had an x-ray the same day at Arrow Park and was told it would be available at my doctors in 7 to10 days. I rang the surgery after 10 days and was told I needed a telephone consultation . They offered me an appointment in the 3rd week in August but suggested I filled in a patch report to see if I could get an earlier one as I was going on holiday. I did this but have silencl ended up with a late August appointment. This means it is a month my first consultation and I am no further along to finding anyvhelp. My mobility is being impaired and I am in a lot of pain.
Visited July 2024
UPTON GROUP PRACTICE has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Gail - Posted on 01 February 2024
We have moved to this GP practice from one which we were not happy with. A few friends recommended Upton and as we live here it made sense to be able to walk. We even had two GP’s we know who are patients here recommend too. What a fabulous joined up practice this is. Reception staff friendly and helpful, pharmacists experienced and helpful, and the doctors we have seen have been thorough, friendly and they don’t rush you. When needed we have got an appointment the same day and when not urgent within two weeks. For less urgent issues the GP pharmacists and nurses offer advice and share results on the phone via appointment. Calling in the morning is easy and the callback service works well. We are so happy we have moved to this smaller and more personal practice. Couldn’t rate this practice more highly
Visited January 2024
UPTON GROUP PRACTICE has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
It’s quite shocking really I was unable to get appointment Went for private ultrasound to find out I got a lump on my breast Receptionist told me to try to get a appointment the next day Not great at all if you can not being Seen by the doctor when you really need to I will try book appointment on Tuesday and see if I be lucky enough to get one
Visited April 2023
UPTON GROUP PRACTICE has not yet replied.
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Review titled Bad medicines management
Rated 2 stars out of 5
by Anonymous - Posted on 11 January 2023
Ordered my prescription, actually had to do it twice before it was received. Then it was discovered they had issued a wrong strength with one of my meds. There had been a change of staff in the prescription team and things have gone drastically down hill. They need to realise that knowledgeable staff can be a great benefit. Surely the medicines team should know what they are talking about and they very obviously don’t!!
Visited January 2023
UPTON GROUP PRACTICE has not yet replied.
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Review titled Stressful
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2022
The E Consult system is a waste of time, cant access it, told it was not working three weeks ago, tried again today to be told “I think it is up and running at either 6 or 6.30, I don’t know”, 6 50 still cant access it, so have to try to phone in the morning, but know probably wont get through. Will be looking for a new GP practice.
Visited December 2022
UPTON GROUP PRACTICE has not yet replied.
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Review titled Abortion of a practice
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
What good is a GP when you have to call 43 times and still not get through. The e consult service is an absolute joke. Might as well close the doors it's a waste of space! Rewind a couple of months, an error with my date of birth on the NHS app has still not been fixed! 4 times I have tried, so now when I go for COVID vaccination or any other service I have to remember to dates of birth because I'm never sure which is the correct one recorded.
Visited November 2022
UPTON GROUP PRACTICE has not yet replied.