Upperthorpe Medical Centre
30 Addy Street, Upperthorpe, Sheffield, South Yorkshire, S6 3FTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception staff
Rated 5 stars out of 5
by Mandy kurtagja - Posted on 06 April 2023
I have had past health issues which resulted in medication changes quire often.the reception staff at upperthorpe medical centre have been fantastic.although frustrating for me they have dealt with all my issues and concerns professionally and been very helpful.cannot say Thank-you enough times. Thank-you again
Visited March 2023
Review titled Upperthorpe Medical Centre
Replied on 11 April 2023
Thank you for taking the time to leave such a nice review. Its great to hear that you have found our reception team helpful. I have let them know. Thanks again, Practice Manager.
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Review titled A big thank you
by Fedqq36 - Posted on 25 March 2023
After waiting over 40 minutes on the phone, I was very grateful with the service provided by my GP surgery when I needed an emergency appointment for my child. A big thank you to all the staff at Upperthorpe Medical Centre.
Visited December 2022
Provided by Care opinion
Review titled Upperthorpe Medical Centre
Replied on 27 March 2023
I have passed on your thanks to the team. Thank you so much for taking the time to leave your review. Kind regards, Practice Manager.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2022
I stayed in the waiting list from 9am to 10.15 and somebody took the call and just hang up without saying a helo.which is not right. And I again rang and waited another 1 hour and nobody took the call. I rang for my son who was not well. Then I rang 111 from where I was told they will book an appoinment in walking centre and when i reached there they told no booking has been made. I rang gp again(thankfully attened the call after 30min waiting) and they told either I can wait in the walking centre or go to A&E ,but with elder kid in school the second option was not appropriate for us .. I also work in NHS and I know how busy . I'm not saying that i need an urgent appointment but the staff can attend the call and give an appointment later either for evening or the next day..I appreciate for what every one of us do but need to little more approachable. Please.
Visited November 2022
Review titled Upperthorpe Medical Centre
Replied on 25 November 2022
Thank you for your review. I have looked into this for you. On the week you phoned we were short staffed in reception due to staff illness and at times there was a long wait on our phones. We'd like to apologise for this. I have spoken to the Reception Manager and where she was able to, she brought extra staff in to cover - its very difficult when we have unexpected absences to bring in cover at short notice but we try our best. We also think there may also have been issues on our phone system as none of our receptionists would hang up on purpose. We have now asked our phone company to do a reset of the system which they have done. We're a bit confused about the advice given by 111 as our understanding is that the walk in centre does not operate an appointment system. Patients can attend and wait to be seen there by a clinician. If you want to discuss this further with me then I would be very happy to do so - if you contact the Practice and leave your details I will phone you back. Kind Regards, Practice Manager
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Review titled Telephone/reception service disgusting
Rated 2 stars out of 5
by Anonymous - Posted on 25 November 2022
Rang 3 times today, in response to text asking me to contact the surgery. I was disconnected after 1/2 hour on the first call. I rang again disconnected again when third in the queue. Third time, I waited and eventually reached a ringing tone which was answered. No one spoke and the phone was put down. This is appalling and rude in the extreme
Visited November 2022
Upperthorpe Medical Centre has not yet replied.
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Review titled Lethargic service and no appointment via phone or online
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I waited for half an hour to connect over the phone for an appointment and in the end no result. When asked for an appointment they said to come tomorrow morning at 9 am. Their online portal I have requested multiple times for online appointment service by filling out the form but it was never through. Now they said till next year online appointment itself is not possible. Phone booking is useless. It's like living in 30 years back when you need to visit a clinic mere to taking an appointment and that is of some other date. This is not the first time, many times in the past also this has happened. Regarding the front desk staff, what should I say I went there to ask for a printout of my report and they denied it by saying they are too busy now. Hospital is a place people won't visit by wish and if these kinds of people we need to deal with it is painful to experience. If people don't want to work and better leave that job and don't make other people suffer for their ignorance.
Visited November 2022
Review titled Upperthorpe Medical Centre
Replied on 29 November 2022
We've read your review and would very much like to look into this further. As your review is anonymous we can't contact you directly. We are not sure what report you have requested and also what online portal you have used to contact us. We'd like to find out more about this so we can see what has happened and try to help. Please contact the Practice by phone or letter and leave your details for the Reception Manager - she is expecting your call and will phone you back as soon as she can to try to help. Many thanks, Practice Manager.
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Review titled Unbelievable!
Rated 2 stars out of 5
by Anonymous - Posted on 02 November 2022
Got message from GP surgery today to remind me to book a smear test as it has been over due . I rang in today , was told the earliest appointment is 3rd January 2023 . I was in shock . I asked the receptionist if any early appointments early than that . He told me it’s not life threatening and I was told to contact Royal hallamshire hospital if I want an early appointment! Unbelievable!! The GP surgery has been always quite good with appointments. I fully understand the workload changed post COVID . I appreciated all the health professionals working hard for the general public . But It used to be few weeks from the point of ringing in but now two months!! What has changed?!
Visited November 2022
Upperthorpe Medical Centre has not yet replied.
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Review titled Some reception staff are not supportive or helpful
Rated 3 stars out of 5
by Bethany - Posted on 19 October 2022
On multiple occasion's the reception staff have been rude or just generally not helpful and it is making me feel uncomfortable with approaching the surgery for support with my health concerns. I rang with a UTI and rather than helping me like they usually would they just told me to keep ringing back each day and try get an appointment. When I called the next day a different person answered and told me that it should have been dealt with when I rang the first time. This shows the training in clearly not adequate or some staff are not doing what they should be to help. And again I rang today requesting an appointment to discuss my results with my GP and look at further options for my situation after ringing previous days and not being able to get an appointment. Rather than the reception staff being helpful with fulfilling my request or stating there were none like previous days they just said 'it's normal' I said 'what's normal?' they said 'your results' to which I responded 'but I wasn't asking to discuss my results with you, I have been told to book in with my doctor to discuss the results and the next steps to working out what is wrong'. They completely disregarded my request and I felt they were quite rude and blunt, it was as if they weren't even listening to what I had asked. I completely understand that GP surgeries are extremely stretched at the moment but when it comes to health concerns and how people, such as myself, are feeling about their potential future, it really is not hard to show some compassion and listen to your patients. Please look to hire staff that are compassionate and caring, we need more staff in positions such as this to support people. No body wants to have to call the doctors and attend appointments. It's extremely anxiety provoking for me to do this and each negative experience with reception staff, doctors, GPs and nurses puts me off and triggers me when I need to do it again. It has taken me years to get to a point where I am able to ask for help, I would usually just suffer through whatever I had going on. Your staff should not be hindering me further when I have already hindered myself enough.
Visited October 2022
Review titled Upperthorpe Medical Centre
Replied on 19 October 2022
We're sorry to hear about your experience phoning our Practice. Our reception staff do try very hard to help patients and we want everyone to feel comfortable approaching us. It sounds like there is some learning we can take from your comments and we do want to improve where we can. If you feel able to phone the Practice and leave your contact details for me then I would be very happy to phone you to discuss further. We hope that you will not be put off from contacting us in the future. Kind regards, Practice Manager.