Trinity Medical Centre
Thornhill Street, Wakefield, West Yorkshire, WF1 1PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad gp practice. Avoid!
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Under the care of this clinic since 2019. Totally lack of real care and understanding of complex medical conditions! From reception to doctors and most of the staff, they all need serious training in customer care and medical knowledge. Terrible gp practice! I am looking for a new gp as we speak. Avoid if you really need profesional medical help! This isn't the one 4 u.
Visited March 2023
Trinity Medical Centre has not yet replied.
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Review titled Poor appointment availability and misleading booking process
Rated 2 stars out of 5
by Anonymous - Posted on 23 March 2023
The online booking process looks great and seems to have excellent availability, but this is only an "appointment" to request the booking team look at your request. Seems like a fudge to hit targets. Once you get through this, it seems the next routine appointment is over 6 weeks away. I work in primary care and this is more than double the time in any of the 6 practices I work at. This delay is making me reconsider if my appointment is routine or should be classed as emergency. Please do not use the NHS app booking service in this way to manipulate access target results, and review processes or staffing levels so routine appointments can be seen in reasonable time and do not get escalated to emergency or hospital emergency department visits.
Visited March 2023
Review titled Trinity Medical Centre
Replied on 24 March 2023
Dear Patient, Thank you for your Feedback. System1 Online would have been traditionally used to directly book appointments with individual clinicians, however, our appointment system was redesigned in 2021 to enable us to deal with the large volume of requests we were receiving. Once a request is made, our skilled care navigators allocate an appointment with one of our clinical team who is best equipped to deal with your request. Our clinical team has grown to include mental health nurses, paramedics, clinical assessment nurses, first contact physios and pharmacists as well as GPs. We are working hard to reduce our routine waiting times by deploying extra clinical staff where possible and by having a GP triage requests. If you would like to know more about our appointment system please see our website https://www.tmcwakefield.co.uk/clinics-and-services/appointments/ If you would like to discuss your concerns please email our admin trinity.medicalcentre@nhs.net and a member of our Complaints team will contact you. Kind Regards Kim Holloway Practice Manager
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Review titled Very Unaccommodating
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
I requested for blood workups since I have had abnormal results in a previous GP, they dismissed me right away without taking my history. Did not even take my baseline when I registered. There is no excuse for such poor service as a good number of GP patients are streaming to Hospitals, putting more pressure in our A&E as these patients can be sorted out by the GP.
Visited March 2023
Review titled Trinity Medical Centre
Replied on 06 March 2023
Good Morning, Thank you for getting in touch and letting us know what has happened. We sincerely apologize that the staff did not keep your history into account. If you would like this to be investigate this further, please feel free to send us an email to chat@connecthealth.co.uk and we will forward this to the appropriate team within your area. Many Thanks, Sam
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Review titled I do not recommend this gp to anyone!
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2023
Happy to quit this gp!Well, where to begin my review from..... The reception employees are clearly not competent enough for their job tasks, the so called gp's are useless if you ever get the chance to see them at all, the online website is confusing, badly managed and outdated. Avoid this clinic if you really care about gour health!
Visited March 2023
Trinity Medical Centre has not yet replied.