Trent Vale Medical Practice
876 London Road, Trent Vale, Stoke-on-Trent, Staffordshire, ST4 5NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thankyou
Rated 4 stars out of 5
by Maureen Stevenson - Posted on 27 April 2024
Thanks to the young Lady receptionist whom I spoke with on T/p last week. My call was disrupted by an incident at my end. She was concerned enough to call me back later in the day. Her small action made me feel valued. Kindness the wonder drug Thankyou
Visited April 2024
Trent Vale Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Tried multiple times to get an appointment with the doctor by calling at 8am only to be on hold until half past and then missing the 8am deadline to book an appointment. The system for booking appointments is extremely poor, and I often find the receptionists to be unhelpful and unfriendly. When I have been able to get an appointment, I have to give details to the receptionist about why I need a doctors visit, which is fine as I understand it’s to help myself receive specific care. However, I see the same nurse every time I’m there. They’re extremely helpful but I don’t understand why I have to divulge personal health information to someone who isn’t a healthcare professional especially when I see the same practitioner for different ailments? I would not recommend this GP.
Visited February 2024
Trent Vale Medical Practice has not yet replied.
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Review titled No Online Consult Available
Rated 3 stars out of 5
by Anonymous - Posted on 02 March 2024
Online Consult for the practice is offline For patients like myself who suffer from mental health issues, this service is really important. I find it almost impossible to use the telephone or to ask someone else to phone on my behalf about potentially personal issues. The Online Consult Service enabled me to have independence and now that the Practice has chosen to remove this service, I'm feeling even more isolated than before
Visited January 2024
Trent Vale Medical Practice has not yet replied.
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Review titled Awful system
Rated 1 star out of 5
by Matt Eardley - Posted on 13 December 2023
I do not know how helpful the GP's are as it is impossible to see them! You are unable to pre-book appointments for the future as all appointments have to be made on the day at 08.00. I advised the receptionist it is practically impossible to get through on the phone and also difficult to be on the phone in a queue as I am at work. I was advised 'you can queue outside at 08.00'. How can I queue outside if I am at work??
Visited December 2023
Trent Vale Medical Practice has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by dorothy mcennerney - Posted on 09 January 2023
The doctors and receptionist do a fantastic service, it may take a while to get through but the receptionists are always extremely helpful and polite and have always been able to see or speak to a doctor.Keep up the good work in these difficult times Well Done
Visited December 2022
Review titled Trent Vale Medical Practice
Replied on 09 January 2023
Thank you for your kind words. We really appreciate patient feedback to help us continually improve the service that we offer.
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Review titled Not very good
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
I started ringing at 0800 and eventually got through at 0827(not a problem)only to be told the only appointment was 1700 at Longton Hall. At this time I hadn't been asked what my problem was.
Visited November 2022
Review titled Trent Vale Medical Practice
Replied on 01 December 2022
I am sorry to read your review. Please contact the Practice Manager if you wish to discuss this futher