Townfield Doctors Surgery
Hayes Community Campus, 34 Colleage Way, Hayes, Middlesex, UB3 3DZContact details and opening times
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Reviews
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Review titled Atrocious Practice
Rated 1 star out of 5
by Natalia Compa - Posted on 20 February 2023
I have been registered with this surgery since I was a child, I simply asked for a repeat prescription that has been prescribed to me twice in the last 2 years, they said it would be ready to collect on Monday. My mother was collecting my medicine on my behalf, they informed her that I was not a patient at this surgery, even though 3 days prior a receptionist confirmed my prescription would be ready to collect. I don't know if this is because they are lazy, or because it was Friday and she did not care, or because they are unqualified, but they have now wasted my own time, my time at work, my mother's time. Good thing I did not book a day off to go and collect my prescription. My recommendation is to avoid this surgery at all costs,
Visited February 2023
Review titled Townfield Doctors Surgery
Replied on 25 August 2023
Dear Miss Compa The policy of the practice is not to take prescription request over the phone, The answer you received is a general answer from receptionist but when the Prescription clerk check and actions the requests, she will advice the patients accordingly as as she was advised, Usually patients who are inactive will not put in a request for prescription. We are providing best care to thousands of patients and hopefully patients don't go by your recommendation. From Management