Tollgate Medical Centre
220 Tollgate Road, London, Greater London, E6 5JSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Tollgate Medical Centre.
Reviews
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Review titled Online website
Rated 2 stars out of 5
by Graham James - Posted on 16 October 2023
Went on the new web site and what a nightmare to you its been made so you cant see a gp and as for repeat meds i take 16 different types which by the looks of things you have to list before you can order any ont happy what was wrong with the old system or maybe im missing something could someone please show me how to use the new web site
Visited October 2023
Review titled Tollgate Medical Centre
Replied on 18 September 2024
Dear Mr James, Thank you for your feedback, I am sorry to read that you have had difficulty navigating the website, which I assume is e-consult. There is lots of useful information on our practice website to guide you on how to complete a form, our receptionists are also happy to show you how to navigate the system, we also have ipads in our waiting room which can be used to complete online forms. I Hope you have managed to navigate the system since your review. Yours Sincerely, William - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by mimi fama - Posted on 26 October 2023
I have been a patient here for many yrs.I have many health issues and knowing that I have access to such good primary healthcare means the world to me.This surgery is excellent the whole process from the moment you do online consult to receiving a phone call or face app is efficient.I would like to say thank you to all the staff who work in an increasingly demanding job helping their patients to receive the care they need.
Visited October 2023
Tollgate Medical Centre has not yet replied.
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Review titled Poor services
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
I was waiting on call for about 1hour as i started on position 25. I got to position 3 and my call picked up and ended. It’s unexpected and disappointing on the call services. They need to get that sorted or maybe hire someone that can take those services seriously.
Visited September 2023
Tollgate Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
I'm new patient to Tollgate Medical Centre. Start using the service a few weeks ago. From requesting GP telephone call, receiving confirmation via text message, to see the GP, all was very accurate and on time. I was seen by amazing doctor. From examination to prescription was very professional. Thank you.
Visited August 2023
Review titled Tollgate Medical Centre
Replied on 18 September 2024
Dear Patient, Thank you for your review, we are so pleased to read that you have been happy with the service provided and that we was able to help you promptly and resolve your issue. Feedback like this is often a real boost for practice staff. Yours sincerely, William - Operations Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2023
My son wasn’t feeling very well and as soon as I explained the situation the doctor called me. After 30 minutes later my son was seen by doctor which made me feel assured as a parent.
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
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Review titled Great gp
Rated 4 stars out of 5
by Asma - Posted on 01 August 2023
The GP was very friendly and was listening to me and my problems and was trying her best to explain. It made me feel better. Thank you
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Asma, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
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Review titled Quick response, friendly GP
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2023
Understands the issue , quickly response to situation, friendly and warm service. NHS is a Great healthcare system. Great !
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
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Review titled Very receptive to my needs
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
Was very upset & at the time was feeling very emotional & not feeling myself & I was seen by a Dr as was anxious
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 12 July 2023
Dear patient, Thank you for taking the time to leave us a review, your comments are valued. We are pleased to read that you were seen by a GP and hope you are feeling better. Yours, William- Operations Manager
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Review titled The doctors l saw went above and beyond for me
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2023
The reception lady was not good but the doctor squeezed me throw and l approached it as l was not really well. I went back for review and the doctor l saw was thorough and am so grateful
Visited July 2023
Tollgate Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jacki - Posted on 28 July 2023
I’ve always been lucky to get a appointment all your staff have been helpful.And your doctors and nurses have gone beyond and above with my needs
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Jacki, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager