Thorpe Bay & Shaftesbury Ave Surgery
99 Tyrone Road, Thorpe Bay, Southend-on-Sea, Essex, SS1 3HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
The most awful receptionists I have ever encountered. Given they are front of house for the Surgery, they are clueless and have the most horrific manners, not to mention the rudeness and "no can do" attitude. I have been at the surgery for few years and it has progressively got worse, i am seriously considering moving practice and would not recommend this surgery to anyone. Such a shame that a few receptionist can give such a terrible impression for the doctors they represent!
Visited March 2023
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Amazing work, nice to be able to see doctors face to face.
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
Super staff. The prompt and kind care I received helped me process my new diagnosis. They help was quick and I got to see a doctor quickly. Couldn't thank them enough. We the NHS services being so stretched by the government I didnt think I would get such a good and quick service. Credit to the management and doctors. thank you.
Visited March 2023
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Quick service
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2023
Needed prescription review. This was arranged for saturday phonecall with practice pharmasist. Called ontime and review completed. Thank you.
Visited February 2023
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Unhelpful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
Put in request for prescription to be told it would take 3 days so in total 5 days over weekend. Asked if it would be quicker to book appt with doctor and told no. Asked if there was any other way and told I should have requested it sooner to which I replied I did not know I was gong to be ill sooner ! This conversation all delivered in the manner that I was being a nuisance and she had better things to do. My husband had a similar experience with the same receptionist a few weeks ago so not just me. I know the NHS is busy and I would not be troubling it if I did not need to but there is simply no excuse for rudeness.
Visited January 2023
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Keep on walking past
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Absolute awful GP Surgery. First you need to deal with the receptionists. Good luck with that. I hate it when people like to me which they constantly do. They never do what you ask and always have an excuse. As for the practice manager, I must have left dozen of messages asking for her to call me and sent about 3 emails. Still waiting. Utterly rude person. The doctors are just as bad. On numerous occasions they have given me completely wrong information and made me wait 3 months and even then if I had not called back, I would still be waiting. If you are referred somewhere, the say on the referall letter, wait until this date. Then on that date, I call the referral place and I am told they got back to the surgery either the same day or day after receiving request saying no availability. Does the surgery let me know! do they heck. I wait for the date before finding out. I have now moved surgeries after 22 years as i personally feel that I deserve to be treated better than that and not lied to by the receptionists.
Visited January 2023
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by J Smith - Posted on 08 December 2022
The overall care and support from my GP at this practice has been exceptional. Following an appointment made at 10.45am my doctor arranged for me to be seen, as an urgent case, at the local hospital following which I was admitted. I then received a few calls from my doctor during my hospital stay as they wanted to check I was doing OK and they offered me any additional support I needed. The kindness, professionalism, support and overall service I’ve received have been outstanding and I’d recommend them to anyone.
Visited December 2022
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
A big thank you to all at Thorpe Bay Surgery.Nothing is ever too much trouble as all medical, and administrative staff go out of their way to help.I feel lucky to be a patient at such an outstanding and caring practice.
Visited November 2022
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
A big thank you to everyone at Thorpe Bay Surgery.Karen and colleagues in reception are always so helpful and kind, as are the entire medical team, nothing is too much trouble.
Visited September 2022
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.