Thornton Road & Valley Park Surgery
Thornton Road Surgery, 299 Thornton Road, Croydon, Surrey, CR0 3EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
I had a lovely encounter with a a lovely new receptionist, she was in training but was a great help in getting my medication arranged as I will be going away to see my parents very thoughtful and understanding young lady
Visited February 2024
Review titled Thornton Road & Valley Park Surgery
Replied on 04 April 2024
Dear Anonymous Thank you for taking the time to leave such a positive review! We're delighted to hear that you had a great experience at our GP surgery. Your health is important to us, and we're committed to providing you with the highest quality care. Kind regards Management
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Review titled Appointments
Rated 5 stars out of 5
by Alex Ferguson - Posted on 07 May 2024
The process of making an appointment is so effective. I always find the staff courteous and professional. I'm most grateful for their help n assistance. They guided us with all the information that was required.
Visited November 2023
Review titled Thornton Road & Valley Park Surgery
Replied on 17 May 2024
Dear Alex The entire practice team are extremely thrilled to see your lovely comment and feedback. We hope to continue maintaining a great standard of care in the present, as well as the future. Kind regards Management
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Review titled Better than my previous practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
Staff treat us polite manner with dignity. Really like the phone call back option so we don't have to be on the phone and wait. Better than my previous surgery
Visited October 2023
Review titled Thornton Road & Valley Park Surgery
Replied on 06 November 2023
Dear Anonymous We are extremely grateful for taking the time, to give us a 5 star rating. We hope to continue maintaining a great standard of care in the present, as well as the future. Kind regards Management
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
Service they provided was really great and staff had been very polite and always go extra mile to help us out.
Visited September 2023
Review titled Thornton Road & Valley Park Surgery
Replied on 06 November 2023
Dear Anonymous Our entire team is extremely grateful for your kind words. We will continue using feedback like yours as a means of motivation, to ensure our standards do not slip. Kind regards Management.
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Review titled Easy to get through
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
GP speaks my language. Quick phone answer. easy to get medicines. Receptionist good and care us. Good working staff
Visited August 2023
Review titled Thornton Road & Valley Park Surgery
Replied on 06 November 2023
Dear Anonymous Thank you so much for taking the time to leave us a review. We are extremely grateful for your kind words. Kind regards Management
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Review titled 7 calls in last 2 days and eventually went to A&E -
Rated 1 star out of 5
by Johan - Posted on 11 July 2023
Called surgery Monday 10th July with serious symptoms and was told dr would call me - called a further 2 times to makes sure when I didnt get a call by lunch time. Called at end of day and told me dr had left. Next day my symptoms was so serious I went to A&e. After check up with them they advised me to contact surgery to book further appointment. Took about 3 calls to get an answer and then the receptionist hang up when I asked to talk to a dr.
Visited July 2023
Review titled Thornton Road & Valley Park Surgery
Replied on 06 November 2023
Dear Johan I am extremely sorry to see that you feel that our service was not up to the standard that you expected. Please send over an email to docman.h83051@nhs.net, and I will be in touch to investigate this further. Kind regards Management
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Review titled Worst experience
Rated 2 stars out of 5
by Anonymous - Posted on 26 May 2023
I have always troubles with reviving my repeated prescription. Even with app they have plenty problem to operate patients requests. As I done my request on Monday to make sure it will be enough time to process it before the weekend and also confirmation says it’s taking 2 working days and I still didn’t receive my medication order after 5 days. Another thing is rude treatment of lady from reception who interrupted several time when I was talking without letting me finish my sentence. How you want to help when you not even let me speak after I waited 45 minutes in queue on hold? My order went to wrong pharmacy few times as well because they don’t check the request and sent it automatically. Difficult to manage to organise time between work to collect the medication when I can receive where it was requested. If you have any other GP don’t use this service.
Visited May 2023
Review titled Thornton Road & Valley Park Surgery
Replied on 06 November 2023
Dear Anonymous I am extremely sorry to see that you our service was not up to par. Please send over an email to docman.h83051@nhs.net, and I will be in touch to investigate this further. Kind regards Management
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Review titled Always look after us
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
Surgery always goes extra mile to help us and provide excellent service to patients. Always contact us for reviews and staff have been very helpful as usual. Well managed surgery and great friendly staff
Visited October 2022
Review titled Thornton Road & Valley Park Surgery
Replied on 17 February 2023
Dear Anonymous The practice team are extremely appreciative of your kind words and it shows that our hard work is not going unnoticed. Kind regards Management
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Review titled Appointment for flu jab
Rated 5 stars out of 5
by Suzy - Posted on 15 October 2022
Receptionist was very polite and confirmed my appointment. The nurse giving the flu jab, was professional and explained the procedure clearly. I felt comfortable and all went well.
Visited October 2022
Review titled Thornton Road & Valley Park Surgery
Replied on 17 February 2023
Dear Suzy Our practice team are thrilled to see your lovely review and comment. Your kind words will be motivation for our team to continue doing better. Kind regards Management
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2022
Got a flu vaccine today and happy with the service. Timely and helpful staff. Recommended. Hope that they continue their lovely practice
Visited October 2022
Review titled Thornton Road & Valley Park Surgery
Replied on 17 February 2023
Dear Anonymous Thank you so much for your kind words. Our practice team will be extremely happy to see your feedback. Kind regards Management