Thornley Street Surgery
40-44 Thornley Street, Wolverhampton, WV1 1JPContact details and opening times
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Reviews
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Review titled Disgraceful Treatment
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
Attended on time for a face to face appointment with the GP to be told a mistake has been made and the appointment was cancelled by another member of staff ( this is not the first time this has happened), I was not informed of this via telephone/post and was spoken to by the usual rude and condescending receptionist telling me nothing can be done, they can't arrange another appointment and to call in at 8am each morning which is a waste of time because you can never get an appointment this way and they've not got any online either, was told in a condescending way that I have had a lot of appointment's lately so I obviously don't have issues getting an appointment, this was a direct dig at my health, asked to speak with the manager, was denied, asked to have the manager call me, was denied, even though it is their fault I was being blamed for this and told to speak to their team leader who only comes in once a week for a couple of hours - explained that I have mental health issues but this was ignored and followed by more sarcastic, unhelpful remarks with attitude - was also recently denied diabetic testing strips and lancets because I don't need them apparently and funding is a problem for the surgery so I have no idea what is going on with this ruthless, uncaring surgery and its arrogant obnoxious staff but it is despicable how they are treating patients who are already ill and have poor mental health, they have no sympathy or empathy whatsoever - came home distraught, without an appointment and dreading the next time I have to go in there.
Visited November 2022
Review titled Thornley Street Surgery
Replied on 08 November 2022
We are sorry you have felt the need to raise your concerns on this website about your experience at the surgery. We are aware of current issues that have led us to shortage of appointments at Thornley Street Surgery but also stress this is a national Problem at the moment. We acknowledge that there is a high demand for appointments, we have a flexible appointment system for booking appointments with a number of different types of appointments which includes advance booking and releasing routine appointments on the day, along with telephone consultations. We encourage people to make advance appointments where possible, however we release a large number of appointments each day for both routine and emergencies. These are released 8am and Mondays are generally the busiest day for these appointments. Appointments can also be accessed through online access and the practice reception can provide you with details of this service We do acknowledge that our telephone system does not provide an ideal experience for our patients As a practice team we strive to provide good clinical patient centred care. If you would like to raise your concerns or discuss this further, please contact our practice manager and we can address your concerns through our complaint's procedure. We take patients concerns and complaints very seriously and try to resolve them at a local level in a timely manner when they are raised with us through our complaint's procedure. A copy of our complaints policy is available at reception and on our website https://www.rwtprimarycare.nhs.uk/
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Review titled Register elsewhere. Save yourself the stress.
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
I turn up for diabetic check.Weight & blood pressure. You can see a nurse face to face but never a Dr face to face post covid. I wait an hour ,I'm the sole person in the surgery. Nurse checks my weight & Blood pressure. Then gives me a form to go elsewhere for a diabetic blood test. I say its a pity you are not trained to take blood,it would save taking up another nurses time & my own. Oh I can take blood she says but Ive not been asked to. So off I go , to have to arrange another appointment elsewhere,waste my time and another professionals time. A week later I get a text,please book an appointment at the surgery with the nurse to have a diabetic foot check!! An absolute waste of everyones time and the NHS wonder why they have no money . Blood taking,weight check,BP test and foot check all could have and should have been booked in one appointment. To add insult to the whole shambles of the surgery ,there is no free parking. I'm on Disability benefit only, so 3 times I have to pay fuel to travel and 3 parking tickets .
Visited October 2022
Review titled Thornley Street Surgery
Replied on 24 March 2023
We are sorry you have felt the need to raise your concerns on this website about your experience at the surgery. As a practice team we strive to provide good clinical patient centred care. If you would like to raise your concerns or discuss this further please contact our practice manager and we can address your concerns through our complaints procedure. We take patients concerns and complaints very seriously and try to resolve them at a local level in a timely manner when they are raised with us through our complaints procedure. A copy of our complaints policy is available at reception with a summary on our website and in our practice leaflet. Practice Manager
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Review titled Medication review
Rated 5 stars out of 5
by Matthew John guy - Posted on 22 September 2022
I suffer with Adult ADHD and anxiety which makes simple things very stressful and can be an anxious time for me, all I can say is that the staff and Dr's are not mind readers, if you explain to them you are struggling they will help you and treat you kindly and go out of their way to resolve your issues. I know this from experience, so thank you all the staff and doctors in a very stressful and overstretched time
Visited September 2022
Review titled Thornley Street Surgery
Replied on 08 November 2022
Thank you for taking time to record your kind thoughts about our surgery on this website. As a practice team we strive to provide good clinical patient centred care. Despite many changes and challenges facing general practice at the moment, We are pleased that you have experienced a professional polite and caring attitude from our staff including our doctors and nurses Thankyou