Thornbury Road Centre For Health
Thornbury Road, Isleworth, Middlesex, TW7 4HQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Thornbury Road Centre For Health.
Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
I am a patient at this surgery and despite being so busy the staff are very helpful and friendly. I didn’t wait much to be answered and my query was solved. Bless you all
Visited September 2024
Review titled Thornbury Road Centre For Health
Replied on 08 September 2024
Thank you for your lovely review. We are happy to hear that you found the staff helpful and friendly, and that your query was resolved quickly. Your kind words mean a lot to us. Bless you too. Thornbury Road Centre for Health
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Review titled Very professional
Rated 5 stars out of 5
by Mr Brian O'Connor - Posted on 26 August 2024
I was a very good informative appointment. Everything was explained to me. I had Shingles vaccine. I left with a leaflet explaining all about the possible side effects. Very happy.
Visited August 2024
Review titled Thornbury Road Centre For Health
Replied on 08 September 2024
Thank you for your positive review! We are pleased to hear you had a good and informative appointment and that everything was clearly explained. It's great to know you are happy with the care you received. If you have any further questions, feel free to reach out.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2024
Straightforward booking process, same-day appointment and provided with the relevant medical treatment.
Visited August 2024
Review titled Thornbury Road Centre For Health
Replied on 19 August 2024
Thank you for your review. We are glad to hear you had a smooth experience with our booking process and care. We are improving and your feedback helps us continue to do so.
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Review titled Great practice
Rated 5 stars out of 5
by Patricia Coates - Posted on 19 August 2024
Professionnel staff just a shame I can not see the same doctor each time The nurse I saw recently was very friendly and caring Still difficult to get an appointment same day. I really would appreciate being able to book a routine appointment in advance with my own doctor.
Visited August 2024
Review titled Thornbury Road Centre For Health
Replied on 08 September 2024
Thank you for your feedback. We are pleased to hear you had a positive experience, especially with the nurse. We understand the frustration of not always seeing the same GP. Modern general practice often involves part time GPs and those with additional responsibilities like management or research, which can affect continuity. However, we are working with other healthcare professionals, such as pharmacists and physiotherapists, to create more appointment availability with the GPs. We appreciate your input and we will continue to improve our services, including offering routine appointments with your preferred GP. Thornbury Road Centre for Health.
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Review titled Good care here
Rated 4 stars out of 5
by Celia - Posted on 08 August 2024
My most recent visit was to receive a vaccination. I was given very good care by the practitioners involved and this is consistent with my usual experience. Occasionally, however, there has been some confusion around appointment timings but reception staff have been quick to sort things out when this has occurred. Overall, my experience with the practice has been very good over many years and this has continued despite the relentless pressures all nhs staff seem to be experiencing. Thank you all.
Visited August 2024
Review titled Thornbury Road Centre For Health
Replied on 09 August 2024
Thank you for your understanding and kind words. We truly appreciate your continued trust in our care. While we aim to do our best, we are human and occasional mistakes can happen. However, we are committed to minimizing these and resolving any issues quickly, just as our reception staff did for you. Your positive feedback motivates us to keep doing our best, especially during these challenging times. Thank you for your support!
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Review titled Acceptable prac
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2024
Appointment on time and objectives achieved. GP attentive and made the appropriate referrals. Also prescribed the medications needed.
Visited August 2024
Review titled Thornbury Road Centre For Health
Replied on 19 August 2024
Thank you for your feedback and to let us know that your appointment was on schedule and that your concerns were addressed. It’s great to hear our GP provided the necessary referrals and prescriptions. We appreciate your kind words
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Review titled Great practice
Rated 5 stars out of 5
by Najlaa - Posted on 16 August 2024
Doctors are great , nurses is the best , what ever i asked they give me , they are nice and friendly I had an app with a nurse she explained every thing to me , and helped me with my knowledge of english , she was patient with me and i took my time
Visited August 2024
Review titled Thornbury Road Centre For Health
Replied on 19 August 2024
Thank you so much for your kind words. We are glad to hear you had such a positive experience with our team. We are here whenever you need us.
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Review titled Excellent GP
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
The doctor I saw is a listener, kind and empathetic. Everything an excellent GP should be. I much appreciate her attitude and care of me.
Visited August 2024
Review titled Thornbury Road Centre For Health
Replied on 08 September 2024
Thank you for your kind words. We are glad to hear that you had a positive experience and felt well cared for. I will make sure to pass on your appreciation to the doctor.Thornbury Road Centre for Health
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Review titled GP service
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
Excellent care, on the telephone and then in the surgery the next day. Very happy. Felt very reassured. X
Visited July 2024
Review titled Thornbury Road Centre For Health
Replied on 16 July 2024
Thank you for your kind words! We're thrilled to hear you felt reassured and happy with the care you received, both over the phone and at the surgery. Your feedback means a lot to us, and we have shared it with the entire Thornbury team.
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Review titled Very Good service
Rated 5 stars out of 5
by H Nihat - Posted on 14 November 2023
I went for my COVID injection and the staff was very helpful and caring despite being very busy. My appointment was very quick and I didn't have to wait long. Thank you
Visited October 2023
Review titled Thornbury Road Centre For Health
Replied on 15 November 2023
Thank you so much for your thoughtful review! We understand that waiting times can sometimes be a concern, and we will continue to work to improve this. It is heartening to hear that our team has been able to provide you with kindness and we are here for you and your family, and we look forward to continuing to provide the best care possible. Thornbury Road Centre for Health