The Willows Practice
Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you Willows Medical!
Rated 5 stars out of 5
by Cyndy Lessing - Posted on 01 August 2023
I was at an urgent care clinic in Moorfields and they urgently needed to see some test results that the Willows practice had organised. I had to call to get them emailed to me. I was a bit reticent as in the past, the phone system wasn't great. But they now have a new phone system and it worked! The receptionist immediately dealt with my first request for recent test results and I received the email within minutes. My second call for more tests results which were done a few years back was also dealt with very speedily and this really helped the doctor at Moorfields. I was really impressed and very grateful.
Visited July 2023
Review titled The Willows Practice
Replied on 05 October 2023
Dear Cyndy, The practice appreciates your "Positive" feedback. Reception / admin staff & Clinicians continuously look at ways in improving patient experience. The new telephone system has been in place for since July 2023 and has provided significant improvements in the way the calls are handled and dealt with. Best Regards The Willows Medical Practice
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Review titled Amazing service from beginning to end !
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
I used the e consul and it is phenomenal! With 24 hours a GP called and then arranged to see me at a time that suited myself. When I was seen I felt as thought I was listened to and as treated with respect throughout ! Couldn’t fault the service . Thank you x
Visited July 2023
Review titled The Willows Practice
Replied on 05 October 2023
Dear Patient, Thank you for letting us know of your positive experience at the practice. We appreciate your comments and strive to continue providing this level of patient care. Kind Regards The Willows Medical Practice
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Review titled Professional Staff
Rated 5 stars out of 5
by Mohammed-sheikh - Posted on 18 September 2023
I was treated with promptly as soon as I walked the reception, the attending nurse checked my blood pressure and sugar levels. The results were promptly phoned to myself without me having to chase them up. Advice was given on for my high blood pressure and sugar levels and appropriate medicine was given. thank-you NHS
Visited July 2023
Review titled The Willows Practice
Replied on 22 September 2023
Dear Mr Mohammed-Sheikh, Thank you for letting us know of your positive experience at the practice. We do our very best to ensure we deliver the very best patient care. Best Regards The Willows Medical Practice
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Review titled Extremely caring
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
The Doctor and staff are extremely caring. They are very thorough and I have had an extremely high quality of care. I have had numerous medical problems and the doctor and staff are exceptional.
Visited July 2023
Review titled The Willows Practice
Replied on 05 October 2023
Thank you for letting us know of your positive experience at the practice. We appreciate your comments and strive to continue providing this level of patient care. Best Regards The Willows Medical Practice
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Review titled Fantastic GP!
Rated 5 stars out of 5
by B Vu - Posted on 12 June 2023
My little boy been unwell call up and got an appointment straight away. Dr check all his symptoms carefully. Prescribed medicine and been so reassuring. We have always manage to get appointments and all the receptionist there are brilliant at their job. They have always been so kind and understanding. Thank you!
Visited June 2023
Review titled The Willows Practice
Replied on 22 September 2023
Dear Vu, Thank you for letting us know of your positive experience at the practice. We have increased our on the day appointments to meet our patients demand. we hope to continue providing this level of service to you and all our patients. Thank you The Willows Medical Practice
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Review titled Professional service
Rated 4 stars out of 5
by Craig hancock - Posted on 14 June 2023
I have been very well treated today with my appointment at my doctors willows surgery in particular with my doctor himself..he was very helpful and very professional and I felt he genuinely cared about me and my issue and made sure I got the care and attention I needed.
Visited June 2023
Review titled The Willows Practice
Replied on 05 October 2023
Dear Mr Hancock Thank you for taking time to leave a review about our service. We really appreciate it and your comment has been shared with the rest of the staff. We hope you continue to remain happy with our service. Best Regards The Willows Practice
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Review titled Great care as always
Rated 5 stars out of 5
by Mrs Susan Brewer - Posted on 16 June 2023
Yet again a lovely experience from the Willows. Phoned for some MRI results and was given a telephone appointment with a doctor to discuss these. Doctor called when scheduled and gave me the results and happily answered my questions and then immediately booked me a physio appointment for a few days time . Always find the reception staff and doctors polite and friendly. Highly recommended
Visited June 2023
Review titled The Willows Practice
Replied on 22 September 2023
Dear Mrs Brewer, Thank you for letting us know of your positive experience at the practice. We do our very best to ensure we deliver the very best patient care. Thank you The Willows Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Sikandar - Posted on 15 May 2023
I had my blood test done couple of weeks ago. Very friendly staff and made me feel very comfortable.
Visited May 2023
Review titled The Willows Practice
Replied on 22 September 2023
Thank you for taking time to leave a review about our service. We really appreciate it and your comment has been shared with the rest of the staff. We hope you continue to remain happy with our service. Kind Regards The Willows Medical Practice
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Review titled Very helpful and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
The reception staff are extremely friendly and helpful and so is the doctor. My baby and I recieved very good care
Visited May 2023
Review titled The Willows Practice
Replied on 22 September 2023
Dear Patient, Thank you for letting us know of your positive experience at the practice. We appreciate your comments and strive to continue providing this level of patient care. Kind regards The Willows Medical Practice
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Review titled Very Impressed
Rated 4 stars out of 5
by Georgina - Posted on 17 May 2023
I required two separate appointments for myself and my Son. The receptionist and GP were accommodating and ensured my Son was seen as earliest as they could and also arranged a next day blood test for myself at the surgery as I couldn’t travel to another clinic. The GP answered all my questions without making me feel like I was taking up any of her time and was thorough in explaining why my Son may be experiencing his symptoms.
Visited May 2023
Review titled The Willows Practice
Replied on 24 August 2023
Dear Georgina, We are pleased to hear that you are so satisfied with the service you have received from our team. We work hard to ensure that our staff are providing the best possible service for all of our patients; our teams work hard to ensure that our patients are seen promptly by our clinical team and are always treated with compassion and respect. We really appreciate you taking the time to share your feedback with us and for trusting us to take care of you. Kind regards, The Willows Medical Practice