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The Wells Medical Practice

Abbey Court, 7-15 St Johns Road, Tunbridge Wells, Kent, TN4 9TF

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Reviews

Displaying 11 to 11 of 11

  1. Review titled They need better communications

    Rated 4 stars out of 5

    by Brian - Posted on 17 November 2022

    I know we tried not to bother the surgery when Covid was at its height, but I don't find it acceptable that we still have to wait half an hour or more for someone to answer the phone. I would like the surgery to acknowledge that patients generally don't contact them unless we are likely to be worried about something. Sometimes it takes a lot of guts to call the doctor, and having to hang on the phone for a long time, waiting for them to pick up, increases stress. I would expect my doctors' to provide relief from stress, not add to it. Today, half an hour into hanging on and just as I was reading these reviews and simultaneously wondering why there is no email to write to, a lovely lady answered the phone and was very helpful. I'm still leaving this review though, because if there is no email address, enough staff need to be available to answer the phones within 10 minutes at the most - and even that is too long.

    Visited November 2022

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    Review titled The Wells Medical Practice

    Replied on 22 November 2022

    Dear Brian, thank you for your comments. We are sorry you have had to wait so long to get your call answered. We are aware of the issues and are always looking at solutions. For example we are currently advertising for more reception staff. You can email your prescriptions requests to kmicb.cmc@nhs.net and you can also complete an online triage form via https://clanricardemedicalcentre.webgp.com/ once completed reception will contact you directly with the outcome, this might be an appointment or a direct reply from a clinician. Once again thank you for your feedback it is extremely helpful and aids our continual improvement. Kind regards, Louise Practice Manager

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