The Weaverham Surgery
Northwich Road, Weaverham, Northwich, Cheshire, CW8 3EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick speedy service.
Rated 4 stars out of 5
by Oliver Thompson - Posted on 31 October 2024
It was pleasantly surprising to get an appointment only 90mins after calling. The dr was very thorough
Visited October 2024
Review titled The Weaverham Surgery
Replied on 04 November 2024
Thank you for your review Oliver. Your comments will be shared with all the staff at the practice. Many thanks Steph Thornhill Practice Operations Manager
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Review titled poor
Rated 2 stars out of 5
by alan - Posted on 07 October 2024
Tried twice to get ampts but best they could do was 7am phone calls . They received a letter from my consultant requesting a prescription for me after 3 weeks l asked about it and was told by pharmacist that the letter had been received but filed by mistake without circulating. They then refused to offer the prescription as it was an amber rating ( not red ). All very pedantic and unsympathetic. It also appears they have no phlebotomist so for blood tests you have to collect a form from surgery then visit a local hospital. Worst experience ever
Visited September 2024
Review titled The Weaverham Surgery
Replied on 08 October 2024
Thank you Alan for taking the time to give your feedback. I`m sorry to hear that you are not happy with the service you have received. If you would like to contact the surgery, we can have a look into your concerns. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled excellent manner
Rated 5 stars out of 5
by nicholas carr - Posted on 26 September 2024
called the surgery today re. a query sbout my flu jab. The receptionist was extremely helpful but what impressed me the most was her excellent manner.
Visited September 2024
Review titled The Weaverham Surgery
Replied on 08 October 2024
Thank you Nicholas for writing such a positive review. We appreciate the time and effort to submit this review and we will share it with all the staff. Many thanks Steph Thornhill Practice Operations Manager
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Review titled Fast prescription processing
Rated 4 stars out of 5
by Clare - Posted on 15 August 2024
Having realised I didn’t have enough medication for my imminent holiday (next day), the surgery dealt with my repeat request swiftly. The prescription was sent to my local pharmacy and collected within 8 hours.
Visited August 2024
Review titled The Weaverham Surgery
Replied on 15 August 2024
Thank you for taking the time to leave us a review. Your comments will be shared with all the staff, who will be happy to hear your positive review. Many thanks Steph Thornhill Practice Operations Manager
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Review titled Shocked
Rated 3 stars out of 5
by Anonymous - Posted on 14 August 2024
I am a 70 year old asthmatic. I asked about how I go about getting my next COVID booster. A receptionist today told me that the surgery didn't have anything to do with that and she had no idea. They then went on to tell me that she would never have a COVID jab and didn't think that others should. I'm pretty sure that this is the opposite of what the NHS recommends and could be somewhat confusing for some elderly patients. Do the reception staff need additional training?
Visited August 2024
Review titled The Weaverham Surgery
Replied on 15 August 2024
Thank you for your feedback. Following your message I have discussed this with the staff member involved. I`m sorry that you feel that she didn`t deal with your query to your satisfaction but it appears she did try to explain that the Covid vaccinations are available via 119 as NHS England prefer to use a centralised booking system, which has been in place now for several years. In respect of the personal comment whilst we prefer staff to not deal with hypothetical situations, she did explain that she answered your question "What would you do if it was your mum?" To which her reply was "My mum wouldn't have it but that's personal preference" and then directed you to 119. This will be discussed with all our reception team to ensure we give appropriate information. The current information for Covid Vaccinations for this autumn/ winter is that booking details will be available in September but the date is yet to be confirmed. If you wish to discuss this further please, do not hesitate to contact me via reception. Many thanks Steph Thornhill Practice Operations Manager
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Review titled Reassuring
Rated 4 stars out of 5
by Marion Wilson - Posted on 22 August 2024
Gp listened to my concerns gave me time to ask questions , and reassured me about my condition , and smiled !
Visited August 2024
Review titled The Weaverham Surgery
Replied on 08 October 2024
Thank you Marion for your great review. This review will be shared with all the staff at Weaverham Surgery. Many thanks Steph Thornhill Practice Operations Manager
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Review titled Receptionist super helpful
Rated 4 stars out of 5
by Jeanette Stockton - Posted on 29 August 2024
Very supportive and helpful in working through various requirements. Also helped reset online access which I was very grateful for.
Visited August 2024
Review titled The Weaverham Surgery
Replied on 08 October 2024
Thank you Jeanette for taking the time to write such a positive review. This review will be shared with all the staff. Many thanks Steph Thornhill Practice Operations Manager
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Review titled Helpful appointment
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
Very much appreciated seeing the doctor I was able to see today. I appreciate being able to see the same doctor each time for continuity in my care.
Visited August 2024
Review titled The Weaverham Surgery
Replied on 05 August 2024
Thank you for taking the time to leave us a review. This kind review will be shared with all the staff at Weaverham Surgery. Many thanks Steph Thornhill Practice Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by M Fennell - Posted on 20 June 2024
Following a routine blood test the follow up telephone arrangements for the next appointment have been very prompt & the instructions clear.
Visited June 2024
Review titled The Weaverham Surgery
Replied on 25 June 2024
Thank you for the review of your experience. Your comments will be shared with all the staff. Thank you for taking the time to write this review. Many thanks Steph Thornhill Practice Operations Manager
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Review titled outstanding patient care
Rated 5 stars out of 5
by nicholas carr - Posted on 23 May 2024
excellent communication, caring manner and made mefeel valued. this is very important for me and gives me confidence in my care. when i came to the practice today this was my experiene.
Visited May 2024
Review titled The Weaverham Surgery
Replied on 25 June 2024
Thank you Nicholas for taking the time to write such a positive review. This review will be shared with all the staff. Many thanks Steph Thornhill Practice Operations Manager