The Watercress Medical Group
Mansfield Park Surgery, Lymington Bottom Road, Medstead, Alton, Hampshire, GU34 5EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Dennis Bignell - Posted on 08 February 2023
The service I had from the surgery on Monday 30 January was excellent, from the call to reception after nine o’clock to the follow up call from the duty doctor later that morning and subsequent attendance to see him in surgery shortly after lunch. My health issue was quickly identified and an appropriate medicine prescribed. With so many adverse reports of GP services nationwide I'm pleased to report the best service I could hope for from this surgery. Well done.
Visited January 2023
Review titled The Watercress Medical Group
Replied on 09 February 2023
Thank you so much for taking the time to provide such kind and positive feedback. This work can be challenging at times and it's so nice when a patient takes some time to let us know that what we are doing for them is working well. We always try to do our best, and to keep the patient at the heart of everything we do, and I'm delighted to hear your feedback. I'll make sure to pass these comments on to the staff. Kind regards, Louise Webb, Deputy Practice Manager
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Review titled Their expertise and kindness are a study in best practice
Rated 5 stars out of 5
by Clare Pinniger - Posted on 15 December 2022
Their knowledge and humanity are simply off the scale; from the moment I walk through the door, I know I’m going to be empowered to deal with whatever has brought there. I never feel like a passive recipient; they explain what’s going on and we then work out together what can and should be done. Doctors, nurses, dispensary, admin and reception teams are all exceptional. I keep hearing about surgeries that only give phone or online appointments; not here! Thank you.
Visited December 2022
Review titled The Watercress Medical Group
Replied on 09 February 2023
Many thanks for your lovely review. We are always pleased to hear from our patients, especially with such kind words. It is also heart warming to hear how you feel the whole team have been giving such good service. I have shared these comments with our team which always helps to brighten a busy day and keep spirits high. Kind regards, Louise Webb, Deputy Practice Manager