The Village Practice
Thornton Medical Centre, Church Road, Thornton-Cleveleys, Lancashire, FY5 2TZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patient Communication
Rated 3 stars out of 5
by Anonymous - Posted on 28 September 2024
If online repeat prescription items that are ordered and then rejected by the practice, a courtesy call to the patient letting them know would be great. To find out when picking up from the chemist items are missing, to then have to investigate why when you have severe mobility restrictions, to then have to wait for the item to be prescribed again and another visit to the chemist, quite traumatic and unnecessary pain suffered. Another occasion 2 months ago, did a respiratory test with nurse and told gp would phone me with results, did not happen, I had a text from chemist saying prescription ready and I collected an itnhaler not knowing what was wrong with me etc, quite shocking. Makes me feel like I'm not worthy or worth caring about. Care, compassion, courtesy and communication is important.
Visited September 2024
The Village Practice has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Margaret penney - Posted on 05 August 2024
Your staff from reception to nurses doctors are brilliant you have always been there for me and so helpful thank yo so much the lady who came out to me on the 8thof August when 111 couldn’t help was brilliant and gave me a px as I was really grateful
Visited August 2024
The Village Practice has not yet replied.
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Review titled Prompt service
Rated 5 stars out of 5
by Carolyn clarke - Posted on 20 June 2024
Recent problems dealt with promptly…everything was explained thoroughly and my mind put at rest after what was a worrying few weeks…Thank you so much Village Practice
Visited June 2024
The Village Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Alison Halliwell - Posted on 29 January 2024
Well done the way you have looked after my dad especially the visits with andy taylor gpa who has been so patient and kind. Thank you all for your prompt efficient care cannot recommend you highly enough definitely 11 out of 10 xxx
Visited January 2024
Review titled The Village Practice
Replied on 29 January 2024
Dear Alison. Many thanks for taking the time to leave a review. We are delighted that you were happy with the service received. We have passed your comments over to the Partners and to Andy and his line manager and I know that Andrew appreciates the generosity of your review.
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Review titled Notice
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
You can't book an appointment in advance. You have to ring at 8am, wait in a queue and be available that day. I work full time and have a 2 hour commute. I can't book a day off to hopefully get an appointment that day! I need to give work notice! What world do we live in?!
Visited August 2023
Review titled The Village Practice
Replied on 19 February 2024
Many thanks for your feedback and comment. Most of our appointments are booked on the day so patients do not have to wait a very long time. This followed feedback from patients. We do have some pre-bookable slots which are not booked on the day. If you call our Patient Service Advisors and explain that you are working and have a commute, then they will be able to use one of the pre-bookable appointments. These are at specific allocated times. We also have telephone consultations for patients who cannot attend the surgery and prefer to have telephone consultations. If you have any further comments then please do not hesitate to contact the practice.
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Review titled needs to embrace modern communications
Rated 2 stars out of 5
by Anonymous - Posted on 13 July 2023
I hesitate to believe they have deliberately ignored what modern communications can do to help their practice but it is hard to know what to believe when you explore how a patient can communicate with the practice, 1 telephone: one published mumber filtered via a voice processing system . Choose a number and then queue while pay local call charges for sometimes what seems for ever. Unlucky you if its urgent but Oh yes. ring 999 2 appointments only available at 0830 or 1130 for same day only appointments. 3 Dont attempt to email. Their email is virtually im[possible to find and unlikely to attract a reply. 4 NHS App: wonderful for most parts of the NHS but not for the Village Practice who only allow it to be used for repeat prescriptions . It is a shame they dont seek advice on making efficient use of the tools they already have .An excellent phone system and voicemail system which appear to suffer from a lack of integration and efficient programming.Why have a Rolls and only use first gear?
Visited July 2023
The Village Practice has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Christine Anderson - Posted on 06 January 2023
Covid has had a huge impact on staffing and demand! However, I know when I need the surgery they are there for us. Initially acute conditions are often now dealt with over the phone saving time and contact, streamlined so you get the right level of care. This time however, I needed a face to face and it was so lovely to be cared for despite feeling so poorly. From reception, to Advanced Nurse Practioner and my asthma nurse passing as I left, it was heartwarming to receive such kindness. Staff who know us, concerned and making time to smile and care. Going above and beyond. There have been so many staff leaving over 3 years. Those that remain, working harder than ever, with new staff, to be there for us, adapting to new ways of working and increasing caseloads. I am so very grateful to The Village Practice, thank you x
Visited January 2023
The Village Practice has not yet replied.
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Review titled Great practice and staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2023
I called at 8:30am and was offered an appointment at 10:15. I was seen efficiently and very well looked after
Visited January 2023
The Village Practice has not yet replied.
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 06 February 2023
I just wanted to say a big thank you to the village practice for all your help. I think we are all quick enough to shout out when things are bad. So I think it’s nice to also shout out when you get the help needed. I can’t thank you enough for the help received. Xxx
Visited November 2022
The Village Practice has not yet replied.
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Review titled Very caring practice
Rated 5 stars out of 5
by Margaret Lumb - Posted on 02 December 2022
I have been with this practice for many years and have always received excellent care. The receptionists and GPS are very caring and efficient whilst doing what must be challenging work at times I couldn’t complain about a thing & feel very fortunate and grateful to receive such a good service, usually delivered with a smile and good humor.
Visited November 2022
The Village Practice has not yet replied.