The Village Medical Centre
158A Crankhall Lane, Wednesbury, West Midlands, WS10 0EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Regular Problems Never Corrected
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
My 86 year old aunt receives a blister pack every Monday. Out of the last 13 weeks there have been issues on 9 occasions due to the Doctors not signing off prescriptions when requested by the pharmacist (which is actually in the same building) On 2 occasions she didn’t get her pack until the next day meaning that she missed out on taking tablets. The pharmacist had told us numerous times that they keep requesting prescriptions signing off but with no response. My aunt suffers from, amongst other things, anxiety and these issues just make things worse. How difficult can it be to get a doctor to sign off the same prescription every week at the same time. Today I phoned three times, waited in the phone queue, and then the phone just rang out with no one answering. It looks like the reviews on here are cherrypicked. The Google reviews give the surgery a 1.7 out of 5. How can this continue to go on when even such simple, basic things don’t get done properly. Dealing with this surgery and with the Pharmacy is an exasperating experience.
Visited August 2024
Review titled The Village Medical Centre
Replied on 07 August 2024
Dear Patient, We are so sorry to hear of your recent experiences with both our service and also that of the pharmacy. We recently contacted you in regards to the issues raised with the processes of your aunt's medication. We established that her medication is issued weekly x 4 for each month and signed and sent to her nominated pharmacy, however they are still not being delivered on time. Therefore we are in discussions about either ordering on-line or the practice taking control and generating a scheduled task each month to stop these discrepancies reoccurring. We have scheduled a telephone call for 7.8.24 to discussions your options further. I look forward to speaking to you. Kind regards Sharon Cooper Practice Manager
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Review titled Menopause Support Group
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
Extremely insightful and very informative. Excellent delivery by the Dr who organised this event. It felt very informal making asking questions easy to ask and not feeling that any question was a silly question. Menopause is a serious issue for many women so feeling heard was very much appreciated
Visited June 2024
Review titled The Village Medical Centre
Replied on 28 June 2024
Dear patient, Our surgery would like to thank you for your recent review and feedback. It is very much appreciated. We hope to see you again if anymore innovative talks are arranged. Kind regards Sharon Cooper Practice Manager
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Review titled Excellent rapid assistance
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
My father had been let down by his pharmacy delivery service and was completely out of medication. I phoned the surgery and the call was picked up quickly. The person who answered was extremely helpful, checking with the prescription team and dad's pharmacy. After which I was able to pick up medication at different local pharmacy. I was tremendously grateful that dad's epilepsy treatment was not further interrupted. Heartfelt thanks to all involved.
Visited May 2024
Review titled The Village Medical Centre
Replied on 07 August 2024
Dear Patient, Thank you for your comment it is very much appreciated and we are always here to help and provide the service to the best of our capabilities. Kind regards Sharon Cooper Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2024
A great surgery who have helped me immensely. Have been feeling unwell for some months so had an app with the doctor who sent me for bloods tests and a scan, I was then given appropriate treatment upon results.
Visited May 2024
Review titled The Village Medical Centre
Replied on 28 June 2024
Dear patient, We would like to thank you for your review and feedback it is very much appreciated. Kind regards Sharon Cooper Practice Manager
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Review titled Feeling supported
Rated 4 stars out of 5
by Jenny - Posted on 12 March 2024
So pleased to say that everyone from secretaries, GPS and reception staff have been marvellous sorting out appointments and urgent referrals for my husband. Having no family nearby and feeling very overwhelmed,it is very much appreciated. I feel supported,and able to approach the staff . Thankyou
Visited March 2024
Review titled The Village Medical Centre
Replied on 12 March 2024
Dear Jenny, The surgery would like to thank you for your recent review it is very much appreciated. We are here to support and help all our patients to the best of our ability and to provide an outstanding service to all. Thank you again Practice Manager
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Review titled Can't get an appointment
Rated 1 star out of 5
by Sarah - Posted on 21 March 2024
I've completed an e consult asking for an appointment. They called me when I was in work so I called back to arrange the appointment. Not really sure what the point was in that, could just called in the first place. Anyway first appointment is over a month away. So this now means I'm restricted time wise because I work. They now can't get me an appointment at all, as I need it to be after 4 pm. I have to call back "next week sometime" to try again for the end of May. So they've reissued my prescription anyway but it's "important I come in as soon as possible". I would disagree that it's that important if you can't get me in. Worth noting that I have two weeks off in April when I can go in at whatever time. So this isn't me being inflexible this is just plain ridiculous. Let us book further in advance and let us book an appointment online. Your phones won't be as jammed if I didn't need to keep on contacting you and then you call me and me call you back.
Visited March 2024
Review titled The Village Medical Centre
Replied on 22 March 2024
Dear Sarah, Firstly, we would like to thank you for your feedback. In relation to your e-consulation our GP's answer accordingly and they are not aware of patients availability, therefore it is advised that you state within the e-consultation your working hours to inform the GP and staff to avoid any delay in your care. We do offer on-line appointments and extended hours appointments which are available on Tuesdays and Wednesdays until 8pm. I hope the above information is suffice, if you require anymore assistance please do not hesitate to contact us further. Kind regards Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Was seen quickly. Great friendly staff, really helpful. Doctor listened to my problems and really helped.
Visited December 2023
Review titled The Village Medical Centre
Replied on 12 March 2024
Dear Patient, Our surgery would like to thank you for your recent review, it is very much appreciated. We aim to keep improving our practice to provide an outstanding service to all. Kind regards Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
Great practice . Would recommend to others . Better than my own doctors well done staff. My last review was not published. This practice deserves more published review than just the bad one. Helpful kind understanding
Visited October 2023
Review titled The Village Medical Centre
Replied on 06 December 2023
Dear patient, We have recently received a review from you, this comment is very much appreciated and we will endeavor to improve our services to the best of our capabilities for our patients. Kind regards Sharon Cooper (Practice Manager)
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Go the extra mile. Fantastic doctors, Nurses and staff. Quick appointment and referral. Thank you not said enough to you all.
Visited September 2023
Review titled The Village Medical Centre
Replied on 06 December 2023
Dear patient, We would like to thank you for your recent review. Kind regards Sharon Cooper (Practice Manager)
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Review titled Awful practice!!
Rated 1 star out of 5
by S.s - Posted on 17 July 2023
This surgery is not fit to practice, still using covid to avoid face to face appointments! They say call at 8am for appointment and as the clock reaches 8am you ring only to be told calls are at capacity!! Then eventually get through and surprisingly all appointments have been taken, so I question when there is any appointments and get told there's some online for 3 weeks, 3 weeks!!! What a total joke. For a large practice like that only 1 gp in today the reception said, village medical Centre need to pull this surgery up from the complete mess it's in!! I'm very surprised this surgery is still open because it definitely isn't fit to practice!! It's gone awful and the cqc needs to clamp down on them!!
Visited July 2023
Review titled The Village Medical Centre
Replied on 18 July 2023
Dear Patient thank you for your comment. Firstly I would like to say that the practice does offer face to face appointments along with telephone appointments and video consultations. Unfortunately due to high demand at 8am the phone lines do reach capacity at times, to try and alleviate this problem we have employed extra staff to answer the phones as the surgery can receive over 1000 calls a day which we monitor through an online portal. We offer pre-bookable appointments, online appointments and on the day appointments, that can either be face to face or telephone. The practice works as a multi-disciplinary team, this means you don't have to see a GP for your illness/condition you can see and maybe given an appointment with another clinician. Today in our surgeries we had 4 GPs, 1 Advanced Nurse Practitioner (ANP) 2 Physician Associates (PA) 1 Mental Health Practitioner 1 Nurse Prescriber 1 Practice Nurse 2 Health Care Assistants (HCA) and 2 Pharmacists. We would be happy to discuss your concerns further. If you would like to do so, please contact our Practice Manager thank you