The Uppingham Surgery
North Gate, Uppingham, Oakham, Rutland, LE15 9EGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
I had a minor medical procedure at Uppingham surgery. The doctor and nurse were brilliant. I was nervous but they put me at ease and explained everything. They were very friendly and helpful and made me comfortable. I think it’s a brilliant service to be offered by my GP’s practice rather than going to a hospital or elsewhere. Thank you.
Visited August 2023
Review titled The Uppingham Surgery
Replied on 04 October 2023
Thank you for your feedback following a recent procedure with the practice. Your feedback has been shared with the team as part of continuous learning.
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Review titled Very poor online system
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2023
Completely unable to book online appointment. Internal weblinks all lead to 'unable to book online appointments' This includes the surgery website online services link, NHS log in & engage gp, systemonline tpp & their Airmid app Had to resort to phone & long wait
Visited August 2023
Review titled The Uppingham Surgery
Replied on 02 August 2023
Many thanks Indeed for your NHS Review, we're sorry to hear the struggles you have experienced Online via our website. I have checked the links to ensure they're live for the user, Please may I ask which menu's you negotiated? Our 'Contact us Online' tile on the home screen is the fastest and most reliable method to receive an appointment with the clinician, Contact us Online can also be used for admin related enquiries to our practice staff. The 'Login to Online Services' tile will give you access to Patient Systm1 online, Unfortunately we do not offer appointments on this program. Patient Systm1 Online will permit you access to prescriptions & Online Record access, a mirror image of the features on the NHS App. I very much hope my suggestions are helpful in the near future. Kindest Regards - Operations Manager - Uppingham Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
They do what they say they are going to do and are very professional. A new way of working in last few years, which suits people who are not computer literate but may be more difficult for anyone unfamiliar with computers, the web or smartphone. Phoning the surgery requires patience but has improved. If you use the App or web services it is an extremely efficient way to have your illness investigated. Well run practice and pharmacy, great Drs and staff.
Visited May 2023
Review titled The Uppingham Surgery
Replied on 15 June 2023
Thank you for your positive feedback on the service you have received from Uppingham Surgery. We strive to take on board patient comments and improve our services based on the feedback we receive. Your review has been shared with the wider practice team.
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Review titled Poor Communication
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2023
The online system is poor and gives out web addresses that do not work and repeat prescription requests appear to be ignored. If you want us to use the online systems, please can they work, otherwise it would be best to ditch them to avoid the waste of time and just ask patients to telephone and wait for an answer.
Visited May 2023
Review titled The Uppingham Surgery
Replied on 05 June 2023
Thank you very much Indeed for your honest Review, We have recently launched our new website and had a number of teething issues with the Http links provided to our patients. The matter should now be resolved and we certainly apologise for the inconvenience caused. Please do contact Uppingham Surgery directly if you have any further questions. Kindest Regards
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Review titled Fantastic Service
Rated 5 stars out of 5
by Lucy - Posted on 03 March 2023
I cannot fault the service received at this practice. From the Receptionists to the Dispensary to the Doctors themselves, they all provide an exemplary service. We are very lucky indeed to have this as our practice and very much appreciate their help when needed.
Visited March 2023
Review titled The Uppingham Surgery
Replied on 15 June 2023
Thank you Lucy for your positive feedback on the service you have received from Uppingham Surgery. Your review has been shared with the wider practice team.
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Review titled Great practice
Rated 5 stars out of 5
by Robert Cliff - Posted on 12 July 2023
Over the past year I have had to visit the Uppingham surgery often,Drs and staff are fantastic so caring and helpful the standard of care I receive is exceptional.
Visited October 2022
Review titled The Uppingham Surgery
Replied on 17 July 2023
Thank you for taking the time to leave feedback regarding the service delivered by the practice. Your feedback has been shared with the wider practice team.
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Review titled Waiting for them to answer the phone 52 mins!!!
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
52 mins before I got to speak to someone. the phone message states your call is important!!!! Of course you have to listen to aload of dribble first. I was number 6 in a "q" how can it take 52 mins. This is why people dial 999 and waste resource. What happened to the NHS?
Visited September 2022
Review titled The Uppingham Surgery
Replied on 15 June 2023
Thank you for your feedback. We have revised our telephone provision and have implemented some new ways of working to alleviate your waiting time on the phone. Alternatively patients have the option to contact us via our website and submit your medical query.