The Stoke Road Surgery,
4 Stoke Road, Bishops Cleeve, Cheltenham, Gloucestershire, GL52 8RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone line always engaged!
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2024
Every time to I call to get an appointment or discuss tablets I can never get through.. their line is constantly engaged .. have reception deliberately left it off the hook ?? This has been happening for 4plus months at least.l! Very frustrating to say the least!
Visited April 2024
The Stoke Road Surgery, has not yet replied.
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Review titled Helpful service
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I went book appointment this evening and I was told all the appointments had gone for the day and I would have to ring up first thing in the morning to get the next appointment. I mentioned that I was a teacher and it would be difficult to call at this time. The lady on reception was very understanding of this and went out to speak to her colleagues and was able to get me appointment at a later date.
Visited January 2024
The Stoke Road Surgery, has not yet replied.
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
I have been with this practice for three years and it has gone downhill very fast. Phones that are constantly engaged (and have obviously been put on an engaged tone at certain times) and no online booking system. When you do get through you then are unable to make an appointment as all the appointments released for that day have been taken. Therefore you are unable to see a doctor. A receptionist was very condescending and explained to me that it was the same situation all over the country. She's wrong this is just normal for this practice. I lived in East London for twenty years which is considerably busier than Bishops Cleeve and never failed to make an appointment.
Visited December 2023
The Stoke Road Surgery, has not yet replied.
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Review titled Flu vaccine Booking
Rated 5 stars out of 5
by Jon - Posted on 22 September 2023
I just wanted to say how easy and simple the fly booking system was to use, intuitive and quick. A big contrast to the NHS England Covid Vaccine Booking System. Thanks for making it easy- staff were also really helpful with advice on the Covid Booking System issues (even though they aren’t responsible for that one)
Visited September 2023
The Stoke Road Surgery, has not yet replied.
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Review titled Continuing 'Good Service' Through The Years!
Rated 5 stars out of 5
by R.Harding - Posted on 18 June 2023
In 2021 wrote a review stating the excellent care I had received from all concerned. Two years on I have experienced the same caring attention from the receptionist dealing with my request to see a doctor urgently, the nurse who took a blood sample, and the ongoing care from the doctor. With a few breaks over the years, having travelled and lived abroad I have been with this surgery since the age of eight! I am now in my late 70's and although many changes of doctors and staff I cannot speak highly enough of this practice! This, I think, validates my ongoing praise.
Visited June 2023
The Stoke Road Surgery, has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Can’t thank the member of staff enough for the support and care given when assisting my gp with my consultation and for the next instalment of bad jokes for distraction. Thank you so much, it was really appreciated
Visited March 2023
The Stoke Road Surgery, has not yet replied.
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Review titled Good service today
Rated 5 stars out of 5
by SallyJ - Posted on 13 December 2022
Despite all the negative press, I received great service today from this surgery. Going on holiday tomorrow and desperately needed some advice/medication today. I got a phone call and my prescription in plenty of time. Thank you for responding so quickly.
Visited December 2022
The Stoke Road Surgery, has not yet replied.