The Stanmore Medical Centre
85 Crowshott Avenue, Stanmore, Middlesex, HA7 1HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of care and consideration
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
My elderly mother was seen by an agency, not a regular practice GP, who was very kind and helpful to mum. Due to some health issues that had arisen after booking a holiday, mum is not able to travel, as further tests should be undertaken. So, we asked the duty Dr if she would write a letter for us to present to the holiday company to enable us to have the refund of mum’s booking. She told us she could write a letter stating my mother’s health at the weekend and it would be ready for collection on Monday. However, the receptionist on duty that day (Friday) would not let us pay for the letter and told us to be back on Monday for the letter and pay for it in cash. I phoned Stanmore Medical Centre on Wednesday, giving another 2 days for the letter to be ready. Naively, thinking it would be ok, to my surprise and dismay, not only there wasn’t any letter for my mum, I was also told that I have to pay for the letter first and that the letter would take up to 6 weeks to be ready, which, by then, it would be too late to cancel next week’s holidays. The unwillingness and lack of interest of the staff in this Surgery is behond understanding. The misinformation and unprofessionalism is unbelievable. The staff and doctors do not communicate. These doctors are paid an extraordinary amount of money and have so little care or interest for the patient’s wellbeing and financial struggles, not sympathy. The staff are not helpful and not kind. They could have helped, but refused to do anything, instead just told us that rules are rules. Very sad, no vocational skills anymore. No wonder why so many patients are unhappy with Stanmore Medical Centre. Once I was seeing a doctor at this practice and had to wait for doctor to answer a call on her mobile phone. How unprofessional is that? Again no interest in the patient’s wellbeing. Unbelievable! 😔
Visited July 2024
Review titled The Stanmore Medical Centre
Replied on 15 August 2024
Thank you for your feedback, I am sorry to read about your experience. I would encourage you to contact me directly so I can take some specific details in order that I can better address the concerns raised. Please email (mark email for my attention): nhsnwl.e84057@nhs.net Thank you. Vikki Young Practice Manager
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Review titled Possibly improving
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2024
This week responses from the administration of the practice seemed to be much easier and more efficient.There appears to be a new voicemail message on telephone contact and I did not have to wait very long in the queue before someone spoke to me.
Visited June 2024
The Stanmore Medical Centre has not yet replied.
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Review titled Cannot get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
The klick system is always offline. Surely it should be available all day so people can enquire? Most people are on their way to work when the system opens so can never get an appointment. I checked the system before and after 9am on Thursday and it already says check back on Friday! Absolutely appalling. The system is not fit for working people.
Visited April 2024
Review titled The Stanmore Medical Centre
Replied on 11 April 2024
Thank you for your comment. We are sorry to hear this was your experience. The online system opens at 9am and is available until capacity is reached. If patients are ever unable to use or access the online service then a call can be made to the surgery on the usual number where a member of the Reception team will be happy to assist/signpost as necessary. If you would like to discuss this further, please do not hesitate to contact the Practice Manager who will be happy to talk to you in more detail.
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Review titled Bad practice
Rated 1 star out of 5
by Reginald - Posted on 08 April 2024
Filled in form on line last month 4 weeks ago No reply from them Fill another form on line on the 3. 4. 24 Got message back from them that it was received have had no reply from them
Visited March 2024
Review titled The Stanmore Medical Centre
Replied on 08 April 2024
We are sorry to hear this was your experience. Please do email the Practice Manager (Vikki Young) with your details and we will be happy to look further into this. Thank you.
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Review titled Absolute not fit for purpose
Rated 1 star out of 5
by Lynda Guy - Posted on 03 April 2024
After weeks of calling, completing on line forms seeing a paramedic & a clinician I was finally diagnosed with a chest infection & given antibiotics for a week, instructed that should I still feel unwell to see a GP to arrange a chest X-ray spent nearly an hour on the phone again completed the online form Twice requested a call back… then was sent the old chestnut of their generic message to call 111 due to them being at full capacity…. It’s a complete joke of a system…. We don’t have receptionists anymore there are called “Care Navigators” who makes this stuff up…. Meanwhile people are becoming more frustrated more unwell & more needing a system that is actually patient friendly….a couple of GP’s would be much appreciated aswell…
Visited March 2024
Review titled The Stanmore Medical Centre
Replied on 08 April 2024
We are sorry to hear this was your experience. Please do email the Practice Manager (Vikki Young) with your details and we will be happy to look further into this. Thank you.
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Review titled Shambolic
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
Since become Stanmore Medical Centre, this surgery has become a farce. Booking an appointment always used to be a simple process and I never had to wait very long. Been with this surgery for almost 30 years. Now I just want to leave. Having to book online is a nightmare. It’s suppose to make things more accessible apparently but it’s Saturday morning and I’ve just tried, only to get a warning that their ‘Forms’ booking service is only open Monday to Friday 9-5. Hahaha. What the actual!! I really have nothing good to say about this surgery now. I used to be the envy of all my friends and family before Stanmore took over but now, hahaha. This surgery is just a joke. Nothing they have done to ‘improve’ things has made life better for the customer. I think they are just trying to drive people away to go private as their methods are exasperating. My HRT should be used continuously, but it’s so difficult to get an appointment that twice now, I have needed up having to miss over a weeks worth of treatments, because I can’t get in to speak to a doctor. I even have to go in and take my own blood pressure before hand, which I do; all the doctor should then have to do is check my history, check my blood pressure and prescribe, but no! I had to have an appointment to speak with a doctor. And having to do this means I then have to be on standby for hours on the day that the doctor is going to ring me. Therefore my working day is made to come second to theirs. My time, second to theirs. Everything about this process is so very very wrong.
Visited January 2024
Review titled The Stanmore Medical Centre
Replied on 09 January 2024
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Biggest challenge is getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
This practice is an absolute disgrace. I’ve been trying to get an appointment for over a week. Online booking systems are down and impossible to get through to anyone over the phone. Literally have no idea how to access any care with this GP. May god help all the patients at this GP to receive appropriate and timely care. Never found it so difficult to get an appointment
Visited October 2023
Review titled The Stanmore Medical Centre
Replied on 01 November 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Repulsive practice
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Have been trying to get an appointment for myself and my children. Been trying for 3 days now, only for the online form to stop working within 30min of opening saying to try again thr next day at 9am, to which I did and it wasnt working then. They might aswell disengaged their phone lines as its forever busy however when inside the surgery not one member of staff is actually on the phone. This place is dreadful, appalling,horrendous and more. The online System is beyond ridiculous its forever saying to try again the next day. The staff are quite rude aswell.
Visited October 2023
Review titled The Stanmore Medical Centre
Replied on 24 October 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Neglect.
Rated 1 star out of 5
by Oliver JW Hyne - Posted on 26 October 2023
This surgery on countless occasions does not submit prescriptions to the pharmacy for my son to have access to suitable formula due to an allergy. Due to their negligence and poor practice in doing the most simple of tasks, it results in my 6 month old son going hungry. I wish I could say this is the first time it has happened, but it is a constant issue. This surgery is truly awful.
Visited October 2023
Review titled The Stanmore Medical Centre
Replied on 27 October 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Third world service
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
I am absolutely appalled with the service. Firstly, they didn't answer my requests on Klik correctly. When I followed up via phone call I received an appointment date in 15 days time. I've been unable to walk for 3 weeks and now they're expecting me to be in pain for a further 2 weeks Furthermore, it appears that they are more interested commercialising their practices rather than health and well-being of patients. I asked for a note from the doctor for my employees about my injury and I was asked to pay 25 pounds for the letter.
Visited September 2023
Review titled The Stanmore Medical Centre
Replied on 20 September 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).