The Spitalfields Practice
20 Old Montague Street, London, Greater London, E1 5PBContact details and opening times
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Reviews
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
The doctors are diagnosing patients without a face to face appointment. All they offer is telephone consultation. You’re told to call at 8:45am if you want an appointment but once you’ve called your left holding behind 40+ patients. Once your call is answered your told no appointments are available. This practice has gone worse since the pandemic. The practice I believe needs an auditor to come & review. Doctors are always either on annual leave or they’re sick. They’ll instead refer you to go A&E or call NHS 111.
Visited November 2022
Review titled The Spitalfields Practice
Replied on 23 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear of the difficulties you encountered trying to book an appointment. We offer appointments to patients at the reception front desk and patients can telephone the surgery at 8.45am – 6.30pm Monday to Friday, to book an appointment. When a GP appointment is offered to you, you will be asked if you would like a face to face appointment or a telephone appointment. We are advising patients to book appointments online, please ask at reception for further details on how to register or you can download the NHS app. Did you know you can also consult our GPs online and you will get a response back from the GP by the end of the next working day? Visit https://thespitalfieldspractice.nhs.uk. If you would like to discuss your complaint further please do not hesitate to get in contact with our Practice Manager.
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Review titled Worst GP surgery ever
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2022
Fail to send my repeat prescription to my pharmacy every month. When pertained the medication in the first place I wasn’t seen in person and I had to ask what dosage they were putting me on. Lack of information. Receptionist is rude. Had a telephone conversation with someone while talking to me at the same time. When I was advised by 111 to ask them for a telephone assessment, they couldn’t care less and just told me they had nothing available. I was scarily Ill. I have asthma and anxiety and depression. Not once was nay treatment offered to me. I feel scared to even belong to this practice for my own health. After reading previous reviews I’m concerned that this place is even still open.
Visited October 2022
Review titled The Spitalfields Practice
Replied on 23 June 2023
Dear Patient, Thank you for taking the time to post your feedback. We are very sorry to hear that your experience with us was not up to your expected standard and we would like the opportunity to investigate the matter you have raised in more detail so that we can give you a full response. Please contact the Practice Manager so that we can get a clearer understanding of what happened. We apologise for any distress that may have been caused.