The Spa Surgery
Mowbray Square Medical Centre, Myrtle Square, Harrogate, HG1 5ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Care Navigator
Rated 4 stars out of 5
by Sadabel - Posted on 11 September 2024
I visited the practice on Monday 9 September with an issue regarding blood testing.The young man (Care Navigator) was dealing with a long queue of people which he did with patience and consideration for each person.He was very helpful and resolved my request whilst I was there.Thank you
Visited September 2024
Review titled The Spa Surgery
Replied on 15 September 2024
Thank you very much for your kind comments. We fed this back at our morning huddle and gave the gentleman concerned your feedback. It made his day!
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Review titled Swift service
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
I needed to check my skin problem so I visited the Parmacist for advice at Cohens Chemist. She was very helpful and directed me to the GP surgery. The care navigators were supportive and found me a suitable appointment. I visited the GP and her student GP who were very empathetic and they did a careful examination explaining the issues and treatment. I am very grateful to you all. Thank you
Visited August 2024
Review titled The Spa Surgery
Replied on 25 August 2024
Thank you so much for your feedback! It means a lot. We have ensure all our teams have been made aware of it as well as our colleagues in the Pharmacy.
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Review titled Speedy and very efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
I used the Econsult system to contact Spa Surgery and had a speedy and professional response each time I used it. The pharmacy staff, the receptionist, the medics and the "behind the scenes" team (via text, phone and in person) all played their part in providing me with a very streamlined and impressive service.
Visited August 2024
Review titled The Spa Surgery
Replied on 25 August 2024
Thank you so much for your feedback! It means a lot. We have ensure all our teams have been made aware of it.
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Review titled very good care and attention
Rated 5 stars out of 5
by Ken Frizelle - Posted on 15 September 2024
During May and June I attended the practice and was seen in turn by a locum GP and a senior GP and 2 physiotherapists and diagnosed with PMR. Along the way blood tests and Xrays were arranged quickly. The receptionists team were efficient and seem well trained and cooperative. Appointments were fitted in with little delay. The impression was one of team work. Full marks to Spa Surgery.
Visited June 2024
Review titled The Spa Surgery
Replied on 15 September 2024
Thank you Mr Frizelle. We are grateful for you taking the time to leave your comments. We are lucky to have a multidisciplinary team who all work together. We will feed this back to our physios and the rest of The Spa Surgery team.
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Review titled Manager
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2024
I'm sorry but my personal experience of a manager at Spa Surgery was way below what I'd expect from a professional manager. Deliberately set out to upset people, to try and belittle them and gets genuine happiness from this. Horrible behaviour. Apparently, 'the Spa Surgery strives to create a caring environment' in order to achieve that you need the right staff.
Visited April 2024
Review titled The Spa Surgery
Replied on 29 May 2024
Dear Anonymous If you are reading this and wish to get in touch to discuss the above, please contact us through the practice website as we would like to meet and understand your experience better. Sincerely, The Spa Surgery
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Review titled Fantastic, friendly and professional appointment
Rated 5 stars out of 5
by kathryn Donnelly - Posted on 03 May 2023
Thankyou to the nurse who responded to my e-consultation, within 2hr. I was seen at the surgery following a telephone conversation, where I was reassured, given advice on my ear infection. Prescription sent to my local pharmacy, with no delay. Thank you :)
Visited May 2023
Review titled The Spa Surgery
Replied on 22 May 2023
Thank you for taking time to feed back Kathryn. I have passed your message to the clinician you saw. It was much appreciated. Clare Hedges Practice Manager
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Review titled Great Staff
Rated 5 stars out of 5
by KJ Kitson - Posted on 16 February 2023
It's clear that the staff here, like the majority of NHS practices are working under increasingly difficult circumstances. In all my dealings with the team, from receptionists to GP's I have been dealt with, with politeness, patience and understanding which goes a long way when you are a nervous patient! They take time to listen and explain ensuring they are clear in all aspects of their communication. It is greatly appreciated.
Visited February 2023
Review titled The Spa Surgery
Replied on 22 March 2023
Thank you KJ for your kind review We are proud of our team who continually strive to do our best. We are very pleased that you find them patient and understanding. We have shared this feedback across the Practice. Clare & The Spa Surgery Team
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Review titled Above and beyond
Rated 5 stars out of 5
by Charlotte - Posted on 21 February 2023
I recently had to use The Spa Surgery after having excruciating stomach pain. I rang them at 8am and got a call back from a Gp/clinician within 10 minutes. He asked me to come in at 9:30am that morning. He said it would be with a trainee Dr who would then debrief my case with a senior Gp. I was fine with that. He spent 40 mins with me, I was thoroughly examined and I also spoke to the senior Gp. They booked me in for blood tests the next day and gave me antibiotics. Next day came around and pain was even worse. Came in for my blood tests and was in so much pain I asked if I could speak to a Dr they got me in with a Dr within 10 minutes. Dr then said I needed to go to hospital and had rang ahead and admitted me to specific ward and didn’t have to go to A & E. They got me a taxi to the hospital, walked me down and carried my bags. Also looked after my car I had to leave in the car park. Ended up being in hospital for the next 7 days. But very grateful to the team at The Spa Surgery for seeing me and seeing me so quickly! All my other experiences with them have been really positive too. Highly recommend.
Visited January 2023
Review titled The Spa Surgery
Replied on 22 March 2023
Thank you Charlotte for your kind review We are proud to be a training practice and our patients will always be seen subsequently by our GP Trainer. Thank you for agreeing to be seen by our GP Trainees as it greatly enriches their training experience. I hope you have since recovered from your hospital admission and wish you all the best Clare & The Spa Surgery Team