The Simpson Centre
Beaconsfield Medical Centre, Walkwood Rise, Beaconsfield, Buckinghamshire, HP9 1TXContact details and opening times
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Review titled Issues with Reception Staff and Follow Ups
Rated 1 star out of 5
by James Petrie - Posted on 13 December 2022
I had felt marginally unwell for a couple of weeks (mainly, occasional imbalance). On 13th November I booked the next ‘routine’ appointment online which was 6th December. The consultation went well. It was agreed I should have a blood test done. I would receive a referral text and I should book a follow up appointment in two weeks’ time from the date of the consultation with Reception. I can only endorse all of the negative comments already posted. Firstly, having spent several minutes dismissively dealing with the patient in front of me, the Receptionist totally ignored me whilst she was engrossed in the computer screen in front of her whilst discussing something with a colleague who kept flitting in and out. – no ‘Sorry, I will be with you in a minute’ or ‘Sorry to have kept you waiting’. During the lengthy time I was kept waiting I observed the Millbarn Receptionist – a totally professional and encouraging interaction with the patient. I explained the GP wanted me to book a follow up appointment in two weeks’ time. The earliest the Receptionist deemed appropriate was 9th January …. and I am still waiting for the text referring me for a blood test. No evidence in my online medical record other than to the blood pressure data I had supplied to the GP, as I had recorded my blood pressure daily over the 24 days I had waited for an appointment. I don’t like saying this but I have had numerous years professional experience dealing with managing prestigious practices in the London area, but this is the worst I have come across. The reception staff need mentoring, revised training, reassessment and if they don’t come up to scratch over a mutually agreed period of time, replacing. Nothing to do with a large population chasing a few appointments. All to do with efficiency and proper customer interaction.
Visited December 2022
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