The Shrubbery Surgery
65A Perry Street, Northfleet, Gravesend, Kent, DA11 8RDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled You're doing a great job!
Rated 4 stars out of 5
by Anonymous - Posted on 07 June 2024
The receptionists are approachable, polite and very helpful - real gems! The doctors and nurses listen and provide very good support that helps my son and I. I am able to get appointments or a ring back. I truly appreciate the new telephone system where you can elect to get a call back if you are further down in the queue. The days of countless ringing and waiting, trying to get to speak to a receptionist is over. Well done Shrubbery Surgery! I hear other mums at school complain about their wait for a GP appointment and I realise how very fortunate I am. Thanks and keep up the good work!
Visited May 2024
The Shrubbery Surgery has not yet replied.
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2024
Dr Y is the worst. Should not be practicing. He did my baby check and did not perform the checks but tick them all as satisfactory. Happened to my first daughter as well, but I wasn't sure as it happened so quickly. So I observed this time for my second daughter and he did the same.
Visited May 2024
The Shrubbery Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by John Lafferty - Posted on 12 May 2024
I found that emailing was the easiest way to get results. Responded to within an hour. Plus excellent service when using this practice even though they are very busy. From gps receptionists to the vampire (lol) himself. been with practice over 30 years.
Visited May 2024
The Shrubbery Surgery has not yet replied.
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Review titled Unprofessional Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
Snappy and aggressive receptionist who made me feel extremely unwelcome and uncomfortable. I had to escalate my claim to a manager who then apologised on behalf of the receptionist, but this is not good enough.
Visited December 2023
The Shrubbery Surgery has not yet replied.
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Review titled Extremely rude and unhelpful office staff
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
I require daily ADHD medication, there has been news of an upcoming shortage of my medication and therefore I have put in a prescription request for more than normal so that I don't run out. I have called today and been told that my additional emails have been ignored because they could see I wasn't actually due, the receptionist went on to say they do not reply to emails. I pointed out they have a phone and a courtesy call to let me know would have been nice so I can sort something else out. But no they told me 'we assumed you would know why it was prescribed'. Been registered here for 5 years and lets just say I'm glad I don't have to go to the doctors often.
Visited October 2023
The Shrubbery Surgery has not yet replied.
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Review titled Rude, Patronising Reception Staff
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
I've been attending this GP surgery my whole life and the receptionists remain to be the only negative about any of my experiences there.
Visited October 2023
The Shrubbery Surgery has not yet replied.
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Review titled Very helpful , supportive and efficient
Rated 5 stars out of 5
by glenda osmotherly - Posted on 14 June 2023
I have been registered with this surgery for 60 years !! However for obvious reasons I have more interaction now than in my younger days. I find the prescription team to be 100% responsive and proactive in involving a pharmacist if necessary. I have found the reception staff to be courteous and helpful and GP return calls prompt and effective. I feel that with all the criticism of the GP/Practice service that I wanted to say a big thankyou to all the staff at the Shrubbery who throughout and to this day care for us so well. I am very aware that there are many problems in other practices but not The Shrubbery - I see they are accepting new patients and for those of you looking for the confidence that you need from your practice I suggest that you move to this one.
Visited June 2023
The Shrubbery Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Gary b - Posted on 19 October 2022
I have been a patient of the shrubbery for over 20years l can honestly say l have never had any problems with this service. Last week l was very I’ll and we rang the surgery and then an adviser rang me straight back to refer me to the dr who rang me within a sort time who diagnosed my problem and arranged for a prescription to be sent to my local pharmacy. Later that morning l was rang by the nurse to check that my prescription was thru and told me what was wrong with me . On Tuesday the following week the dr rang me to see how l was and if I needed any more tablets .l can honestly say that every member of staff l spoke to was very polite and professional. That you to every member of staff at the shrubbery
Visited October 2022
The Shrubbery Surgery has not yet replied.