The Roxton Practice
Pilgrim Primary Care Centre, Pelham Road, Immingham, South Humberside, DN40 1JWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Steph - Posted on 23 July 2024
great service, friendly staff. easy to use booking system, seen on day of request. Seen on time, Dr good
Visited July 2024
The Roxton Practice has not yet replied.
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Review titled Excellent Clinical Pharmacist
Rated 4 stars out of 5
by Catherine Walker - Posted on 31 July 2024
Prescriptions are dispensed and delivered to my village on a Tuesday. One item was missing in my delivery yesterday, so I expected to have to go to the dispensary in the surgery to pick it up. Instead it was just delivered to me at home.
Visited July 2024
The Roxton Practice has not yet replied.
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Review titled Excellent customer service
Rated 5 stars out of 5
by Carol Grant - Posted on 19 June 2024
Your receptionist was very helpful this morning. Went out of her way to help. Felt very satisfied with her help navigating contact with a GP for my husband due to failed access on ask my gp.
Visited June 2024
The Roxton Practice has not yet replied.
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Review titled a diamond in a broken system
Rated 5 stars out of 5
by Jade - Posted on 15 May 2024
For me, the last 10 years haven been an uphill battle regarding my mental health. No one took me seriously, given medication and cbt then sent on my way and not being listened to when I’ve been struggling. However i had an appointment with the mental health practitioner at the Grimsby practice (sadly won’t let me use his name j a m e s) and i can honestly say I’ve never felt like I’ve had someone within the mental health team in my corner until that appointment. So please appreciate his work and what he’s doing for patients at the practice, because without him I’d be stuck battling all this on my own.
Visited May 2024
The Roxton Practice has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I had to go to a&e sat/sun morning .I spent 6 hours there getting sorted,I came away with having a catheter fitted.On Monday morning I had a problem with it. I tried to phone the surgery,I tried askmygp neither were working,in the end I went to the surgery only to be told you will have to ring this number. After ringing 4 phone numbers one kind lady said if I were you I would go back to a&e. Of which I did. I now can see why a&e is so busy.
Visited April 2024
The Roxton Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Emily - Posted on 05 March 2024
All staff very helpful. Dr was on time. Ablebto have boos tests in same visit which was helpful. Lots of patients in waiting room so a busy practice.
Visited February 2024
The Roxton Practice has not yet replied.
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Review titled Shocking Practice!
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Absolutely shocking service from the Roxton practice. I have been trying to get a specific referral for 3 months now. Was originally told they had no appointments and as it was not urgent to try again another day. Eventually 3 months later I got a referral without an appointment or a phone call and some information was missed. I then went in to get a second referral for an additional scan and was told I needed a doctors appointment - yet 4 days earlier the doctor did a referral without an appointment. Absolutely ridiculous practice who don't seem to want to help patients at all. My condition has got increasingly worse since November when my initial referral was requested and quite clearly could have been done without an appointment like it was done eventually. God help anyone who wants anything doing with this practice. There is no other word for it except a joke.
Visited February 2024
The Roxton Practice has not yet replied.
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Review titled Friendly practice
Rated 4 stars out of 5
by Delilah - Posted on 05 March 2024
Practice staff was very helpful and friendly. My repeat prescription was dealt with in a timely manner. Had appointment with HCA. Very kind and supportive.
Visited February 2024
The Roxton Practice has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
Reception team was very friendly and polite. All was helpful. Seen on time. Highly recommended. Used askmyGP for first time. was easy to use and helpful.
Visited December 2023
The Roxton Practice has not yet replied.
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Review titled Unresolved Problem
Rated 1 star out of 5
by Juliet - Posted on 17 August 2023
Had a hospital procedure in Jan 23 which had post op pain followed by an infection. The Roxton practice offered the same treatment 3 times without a cure or improvement, that's after after 8 mths of painful suffering. Then recently offered exactly the same treatment again for a forth time! Had enough now. Expecting a different outcome from the same treatment after a forth time is pointless.
Visited August 2023
The Roxton Practice has not yet replied.