The Ridgeway Surgery
71 Imperial Drive, North Harrow, Harrow, Middlesex, HA2 7DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A very helpful practice
Rated 5 stars out of 5
by Gabor Otvos - Posted on 04 September 2024
I have a number of eye conditions and I have a history of eye infections whilst abroad. I contacted the practice through Patchs and requested a prescription for an antibiotic ointment to take with me on my forthcoming holiday in Europe. A doctor texted me the same day of my request to say that a prescription had been sent to my pharmacy plus advice on use. I appreciated how the practice dealt with my concerns.
Visited September 2024
The Ridgeway Surgery has not yet replied.
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Review titled Problems with the booking system
by Anonymous - Posted on 29 August 2024
The new PATCH's system does not take into account the needs of all patients. There is a tiny window for requesting appointments between 7:45 - 8:00am. Lots of people have jobs and caring responsibilities meaning they are busy in the morning and thus unable to fill out the lengthy form during this window. Additionally, speaking from my own experience, mental ill health can make it hard to reach out for help. When I'm struggling, one of my biggest symptoms is chronic fatigue and oversleeping as a result. Therefore PATCH's early time window has prevented me from accessing my GP's help when I've really needed it. Luckily I have a good support network, but what of those who don't? You can call reception, but in my experience the staff have been rude and unsympathetic. You also can't request next day appointments which further limits accessibility for people with jobs.
Visited August 2024
The Ridgeway Surgery has not yet replied.
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Review titled Unable to change surgery name to "The Ridgeway Surgery"
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
On 18/04/2024, I made an online application to join the Ridgeway Surgery Application reference: Gpreg-049901-00000973 After login, I arrived at the page: "My Requests and Messages." The name of my previous surgery appears at the top left of this page. I can't see any way to change the surgery name to "The Ridgeway Surgery". I would be grateful for instructions on how to change the surgery name. Thank you
Visited April 2024
The Ridgeway Surgery has not yet replied.
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Review titled A very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2024
I had a telephone call following a blood test. The GP was caring, gave detailed, thorough advice, and took my concerns on board. I was not rushed - I was given the time I needed.
Visited February 2024
Review titled The Ridgeway Surgery
Replied on 16 February 2024
Dear patient thank you for your feedback. We are glad you found the GP phone call helpful and that you were given the time you needed. we will share your feedback with the team Regards Andy Slater Practice Manager
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Review titled Prompt diagnosis and treatment
Rated 5 stars out of 5
by Rachit Bhatia - Posted on 14 February 2024
I approached The Ridgeway Surgery for a high BP issue. From the point of obtaining an appointment on Patches, to the actual in person meeting with the Doctor and diagnosis and subsequent treatment thereof was extremely professional, smooth and hassle free. This has been aided by future follow up visits to monitor the condition for full recovery. Truly appreciate the services of the Doctor and the supporting staff of the Surgery.
Visited February 2024
The Ridgeway Surgery has not yet replied.
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Review titled Progress of application
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2024
On 18/04/2024, I made an online application to join the Ridgeway Surgery Application reference: Gpreg-049901-00000973 I would be grateful for any feedback on my application. Thanks
Visited February 2024
The Ridgeway Surgery has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Ann Rogerson - Posted on 14 February 2024
I went online to Patches first thing when it opened. Within 10 minutes I got a call back from a receptionist who got me an appointment the same day.
Visited February 2024
Review titled The Ridgeway Surgery
Replied on 16 February 2024
Dear Ann Thank you for your feedback. We are glad we were able to deal with your query in a timely manner and give you a same day appointment. We have passed your feedback onto the team members who were involved in your care. Regards Andy Slater Practice Manager
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Review titled Extreme deterioration of service
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
I have recently 1. On several occasions tried to go on the patches system unsuccessfully. 2. Tried ringing the surgery with limited response. 3. Most recently visited the surgery to make an appointment to make an appointment to see a doctor to discuss my health concerns. The doctor who did see could not provide the tests I wanted, personally went into the Office to make an appointment for me to see a doctor that week, gave me an appointment the same. When I did turn up for the appointment it had not been registered or recorded and I was unable to see anybody other than the receptionist who tried to offer me another two weeks later when I cannot be available. This is very frustrating and though I've been with the surgery for about 40years I'm sorry to say that the service at his surgery has deteriorated considerably that I am seriously thinking of leaving it and moving elsewhere.
Visited January 2024
Review titled The Ridgeway Surgery
Replied on 05 February 2024
Dear patient Thank you for your feedback. I am the practice manager Andrew Slater. I am very sorry for your unsatisfactory experience. We are continuing to look at ways we can improve access and patient experience. We are conscious that some patients try to use the PATCHS system when it is closed and we are looking at how we can maximise the time that PATCHS is open. We are also continuing to work with our frontline team to enhance how they can help to resolve patient queries. To provide more help to investigate what happened in your circumstance, please email andrewslater@nhs.net so we can discuss this further and meet with you if this is helpful. We will ensure you recieve the necessary access so we can help you with your health matter Yours sincerely Andrew Slater Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
Good and clear advice provided by the doctor during the consultation. This helped me work out a way forward.
Visited January 2024
Review titled The Ridgeway Surgery
Replied on 19 February 2024
Dear patient thank you for your feedback. We are glad you found the advice provided clear and of value. We have passed feedback onto our clinical team Regards Andy Slater Practice Manager
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Review titled Thank you so much
Rated 5 stars out of 5
by Martin Pither - Posted on 21 October 2023
Just wanted to thank the reception/call handling staff and both the doctors who helped me this week. I was in tremendous pain following a fall that left me with a fractured rib, and I was desperate for help. I had been diagnosed by a hospital visit and a CT scan, and although the treatment was good and they did give me painkillers on discharge,my discomfort just got worse and worse .I had 2 telephone conversations with the doctors who called me back following my calls to reception and I got the pain relief I needed prescribed and collected on the same day. I am much more comfortable now and on the mend. Apologies for not remembering the doctor’s names, they were both excellent but I was so distracted with my problem. Thank you again for helping me.
Visited October 2023
Review titled The Ridgeway Surgery
Replied on 05 February 2024
Thank you for your review, we are glad you are happy with the service provided. We will pass your thanks onto the team members who provided care for you.