The Ridge Medical Practice 2
93 Smith Avenue, Wibsey, Bradford, West Yorkshire, BD6 1HAContact details and opening times
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Reviews
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Review titled Extremely unhelpful receptionists and unclear processes
by Anonymous - Posted on 30 July 2024
I have been unable to pre-book an appointment despite calling in the morning & afternoon and attended the practice directly. Telling me I have to use Patchs isn’t appropriate. Nor is it acceptable to tell me there is a junior doctor strikes so they don’t have a rota for next week so can’t book anything and I should call back at the beginning of next week. Can it be possible that the practice does not know what it is doing next week? This practice does not seem to cater for people who are unable to us online communication and seems to make it as difficult as possible to get an appointment. Perhaps this is the plan to stop patients calling.
Visited July 2024
Review titled The Ridge Medical Practice 2
Replied on 31 July 2024
Thank you for your feedback. I am really sorry that you have found it so hard to be able to make an appointment. We do not oblige patients to use Patches (on line consultation tool) but we do suggest and promote it as another way to get your issue into the system and reviewed within the practice and will lead, if appropriate, to a clinician contacting you or an appointment being sorted for you. It provides another avenue and means to access us, one that many patients are finding more suitable for them - but we recognise this does not work for everyone. The junior Doctors strike has severely impacted on our capacity and makes it hard for us to plan rotas - we have 17 junior Doctors working with us at present so planning enough capacity to cover for this is hard - ensuring we have enough urgent appointments and capacity on those days does impact on our pre-bookable capacity. Our rotas are very complex and we do try to keep 4 weeks on the system in advance. Unfortunately the challenges above along with holidays and sickness in the rota team have meant we are a bit behind at the moment - but are working hard to catch up and get back to where we like to be. There is no plan to stop patients calling - in fact we are in the midst of putting a new phone system which should make it easier for you to reach us. We are just trying to maximise the access opportunities and ways of contacting us so that we can see as many patients as possible - recognising we simply don't have enough capacity to see everyone that wants to be seen. Again - apologies that you have found it so hard on this occasion and hope that you get seen very soon. Kind Regards Nick Nurden Business Manager
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Review titled Staff attitude
Rated 1 star out of 5
by Marie - Posted on 02 November 2023
Tried booking an appointment with receptionist after being on hold over an hr on phone got talked down to stating I should keep trying and stay on the phone till it’s answered I’d also like to say the surgery was empty no phones ringing so what exactly are the receptionist doing are they being told to belittle their patients I ended up leaving the practice extremely upset I think the receptionist needs some training on customer care as clearly in the wrong environment to be dealing with poorly patients no care and no concern or respect given
Visited November 2023
Review titled The Ridge Medical Practice 2
Replied on 06 November 2023
Hi Marie I am sorry that you found it so hard to make an appointment. Our staff do try and help and if there are appointments available they will of course book them at the desk - I suspect that when you came there was nothing further available for that day which is why she had to suggest calling on the phone again. We know it is hard to get through on the phone at the moment as there is simply too much demand for the resource and funding that the NHS gives us to provide care, and we try to use as much of this as possible in filling it with clinical appointments. That said we do have a very large care navigation team answering the phones (often 8 - 10 answering during the morning). I think you have come into our Wibsey branch - you won't see reception staff on the phone here as all calls for all our branches are answered at our larger Great Horton building where all care is coordinated - I can assure you there are lot doing nothing but answering the phones. We are continually striving to make sure our staff do look after patients as best they can and again I am sorry that you felt their care felt short this time - we will feed this back and try to do better in future. Kind Regards Nick Nurden Business Manager
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Review titled Shambles of a practice
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Recently requested a prescription for some inhalers as I am asthmatic and it was refused because it wasn't due until 4/4/23 so I am expected to go a full month with no inhalers when I rely on them and when I requested a review with a nurse I was told I had to wait upto a month for an appointment,, how can a GP refuse a prescription to someone with respiratory problems it is beyond belief!!!!
Visited February 2023
Review titled The Ridge Medical Practice 2
Replied on 06 March 2023
Hi I am really sorry that you have had such difficulty in getting a repeat prescription for your inhalers. I clearly cannot comment on an individual case or why you have been told what you have been told without looking into your record - it would seem very surprising on the face of it that you have been told what you have been told - this would be most unusual. If you contacted us directly (via our complaints process) then we would look into it properly and (if necessary) change our processes to make sure that this does not happen again. In general terms though - our staff do have to follow proper process with regard to prescriptions and if a review has not happened within a certain period we need to complete that before we are allowed to re-issue medication. We are also restricted on how often we are allowed to re-issue medication for obvious reasons of safety. We do have a shortage of respiratory appointments at the moment as one of our nurses with this skill has recently retired and the replacement nurse is only now just established with these clinics - but this should not leave you without if you need an inhaler. Again we apologize that you have had difficulty - please contact us directly and we will try to get this sorted for you Regards Nick Nurden Business Manager