The Quays Medical Practice
Wilberforce Health Centre, 6-10 Story Street, Hull, HU1 3SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waiting Queue
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
It is been 50 minutes already since i have been trying to get in touch with one of the GP practice and it s ridiculous the waiting time waste of time,waste of our tax payers ,waste of everything NHS has been downfalling since 2020, the treatment of every patient it's worse
Visited May 2023
The Quays Medical Practice has not yet replied.
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Review titled Very poor customer service, no way to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
The customer service is extremely poor. When I rang exactly at 8:00 in the morning for an appointment and I had to wait ten minutes just to connect, while listening to the super annoying music which makes your blood boil, I was told I was caller number 10. After another ten minutes the receptionist picked up, said "Kingston Medical Centre " and then she hanged up on me before I could say anything. I tried ringing again but the line wasn't working. This is not the first time. Every time it is impossible to get an appointment, the receptionists often speak in a tone as if our life depends on them.
Visited May 2023
The Quays Medical Practice has not yet replied.
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Review titled Making an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 21 October 2022
Attempted to make GP appointment Rang at 800 as previously Informed In telephone queue for 15 minutes and message said you are caller number 7 in the queue please hold went to caller number 6 in queue call answered 15 minutes later 815 informed no appointments left Message should not of said what number I was in the queue Do they only offer 5 appointments in a day now Poor service
Visited October 2022
The Quays Medical Practice has not yet replied.