The Qrp Surgery
387 Queens Road, New Cross Gate, London, Greater London, SE14 5HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent g.p., nurse and h.c.a.
Rated 4 stars out of 5
by Anonymous - Posted on 23 June 2024
I was able to discuss my blood test results with my gp. during a telephone appointment. Everything was explained clearly and fully and a treatment plan was put in place. I have since been able to secure the necessary appointments with a practice nurse. Very pleased. Many thanks.
Visited June 2024
Review titled The Qrp Surgery
Replied on 06 August 2024
Dear Patient thank you for your positive review, we try to seamlessly arrange follow ups for our patients both in house and with other providers within the community or indeed at the hospital. We are pleased that you found your care integrated and timely.
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Review titled Best experience with NHS
Rated 5 stars out of 5
by Luciana Marina Vijiac - Posted on 07 June 2024
Today I' ve had the best and the fastest experience with The Queens Road Partnership at New Cross Gate. Started with the phone call where I didn t have to hold on answering for not even 1min. The receptionist booked me in straight away for a phone call appoiment and shortly after the doctor called me. The procedure was easy and the actions were effective. Finishing with all the information the doctor has send it about to help me in future. Many thanks for your great help and high professionalism!
Visited June 2024
Review titled The Qrp Surgery
Replied on 06 August 2024
Dear Patient We have been working tirelessly with our Patient Participation Group to implement an improved phone system. We are glad to say yourself and others have found improvements in access to your GP surgery with this enhancement. Many thanks for the positive support and we will for sure share this with the rest of the team
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Review titled Lovely nurse
Rated 4 stars out of 5
by Debbie - Posted on 10 April 2024
Invited for a health check, given form to take to a blood test centre (I could book online at time and place of my choice). Offered vaccination at same time. Not all test results were put online not sure why. Follow up appointment with lovely down to earth and helpful nurse who arranged an appointment with a dietitian and sent a link to record blood pressure for a week. Also got shingles jab at the same time.
Visited April 2024
Review titled The Qrp Surgery
Replied on 04 June 2024
Dear Patient Thank you for your feedback which will for sure pass to our Nursing team. We do endeavour to be as proactive as possible in the current climate and are glad you were happy with our service to our community
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Review titled Great senior doctors
Rated 5 stars out of 5
by Jennet Umoh - Posted on 27 April 2024
The Dr I saw was able to assist me with medication I was previously on and provided me with documentation to help with benifits she is by far one of the best Doctors at this practice. She was extremely calm,caring and patient. She made me feel at ease and listened to what my concerns were. I did not feel rushed and she was able to resolve my issue. I was able to book the telephone consultation in advanced and on the day I recieved the best care possible.
Visited April 2024
Review titled The Qrp Surgery
Replied on 04 June 2024
Dear Patient thank you for your feedback. We are glad you have found the new innovative additional ways of booking appointments helpful. We are also glad that you were happy with the healthcare professional you saw. We will share this with our whole team
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Review titled Great Service
Rated 5 stars out of 5
by Cindy McDonald - Posted on 22 April 2024
The doctor I spoke to today,listened to my concerns and explained everything in detail and suggested ways to go forward as well as emailing information about ways to help me whilst still on the phone. This was very reassuring.
Visited April 2024
Review titled The Qrp Surgery
Replied on 04 June 2024
Dear Patient Thank you for your positive feedback. it is really nice to hear that our efforts have been acknowledged. I will share this with our team to improve even further to meet our goals to provide the best care for our patients at all times and to keep up the good work.
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Review titled Failed Appointment
Rated 4 stars out of 5
by Simon - Posted on 10 April 2024
I had a telephone appointment booked for 10 to 12 but the Doctor phoned at nine. I was told the Doctor would phone me back but I have received no further contact.
Visited March 2024
Review titled The Qrp Surgery
Replied on 04 June 2024
We are sorry to hear that your recent appointment did not meet your expectations. Your experience is very important to us, and we apologise for any inconvenience this may have caused. Please contact us at your earliest convenience so we can look into this matter further and ensure that any issues are promptly addressed.
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Review titled Good do better
Rated 4 stars out of 5
by Joyce Whyte - Posted on 10 April 2024
The nurse is brilliant one doctor is also brilliant don’t care much for a male doctor who cannot ring you even when you have made an request for a phone call
Visited March 2024
Review titled The Qrp Surgery
Replied on 04 June 2024
Dear Patient thank you for your 4 out of 5 rating. We appreciate your feedback and are always striving to improve our services. Please contact us so we may learn more about your views on how we can enhance your experience.
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Review titled Do not register here
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
Can't stress how terrible this GP is. Countless issues with prescriptions including doctors sending them to pharmacies which have permanently closed, receptionists refusing to issue prescriptions for generic medications leading to issues with collecting them if the pharmacy didn't have the exact brand listed on the prescription. Once my prescription was sent in two packages for no reason so I had to pay double the fee. Appreciate the NHS is under strain and most people working in it are doing the best they can but the level of service here is god awful.
Visited February 2024
Review titled The Qrp Surgery
Replied on 04 June 2024
Dear Patient thank you for your feedback. We have now learned The Queens Road Pharmacy had moved site thought they are run by the same owners at the newly names Hatcham Pharmacy they had issues with their electronic prescription requests. They, like many Pharmacy's, up and down the country have had supply issues with many drugs due to a variety of reasons. https://www.nuffieldtrust.org.uk/news-item/patients-face-new-normal-of-medicines-shortages-as-uk-hampered-by-supply-issues-and-impact-of-eu-exit We apologise for disruption to your prescription. Please do feel free to speak to a member of our team should you have any further repeat issues
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Review titled Useless surgery
Rated 2 stars out of 5
by Stefano Esperti - Posted on 05 February 2024
Hi it's been around 10 years I can't get any appointment with them, I tried to call today as I felt bad yesterday and I ended up to the Hospital, I believed this time they would be able to give me an appointment, but I am wrong, even this occasion they keep saying they are full of capacity.
Visited February 2024
Review titled The Qrp Surgery
Replied on 04 June 2024
Dear Patient We are sorry you have faced difficulty booking an appointment. Please do see our website (www.queensroadpartnership.co.uk) where there are differing ways to book an appointment whether that be online or via the NHS app or do feel free to visit in person where one of our care coordinators are more than happy to help
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Review titled Really caring
Rated 5 stars out of 5
by Sophie - Posted on 25 January 2024
Went to have baby vaccinated. Easy registration on arrival. Appointment was bang on time! Nurse was great at the injections. Unfortunately, my baby took a tumble, but the Dr offered to very carefully check baby and took time to explain what to look out for if baby became poorly. Very caring practice.
Visited January 2024
Review titled The Qrp Surgery
Replied on 02 February 2024
Dear Patient We are glad you have found registering with us easy. We are also glad you had a positive experience at QRP and found us a very caring practice. We will for sure pass on the feedback to all our team. Thank you.