The Pulteney Practice
35 Great Pulteney Street, Bath, Avon, BA2 4BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking
Rated 1 star out of 5
by Mr Rory P MCBRIDE - Posted on 27 October 2024
As a vulnerable recent lung surgery patient with emphysema and covid running out of meds and in need of a prescription I was badly let down couldn't get a gp to phone me then when got prescription they insisted I collect it in person as they refused to deliver I have covid ! So reluctantly went to collect it wasn't ready asked 4 it to be transferred to other pharmacy they failed to do that as well its the weekend now due to their utter incompetence I have run out of vital medication and I am in distress this isn't the first time I have been horribly let down by this practice there's something fundamentally wrong with their triage system
Visited October 2024
The Pulteney Practice has not yet replied.
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Review titled Not effective
Rated 3 stars out of 5
by PIERRETTE BOWDEN - Posted on 03 September 2024
I was sent a text by St Martin's Hospital audiology dept. which I asked you to email to me on three occasions (one phone call and two visits in person)so that I could fill their paperwork online. Nothing has happened yet, a week later. How time consuming is it for your administration to react, having assured me it would be done?
Visited August 2024
Review titled The Pulteney Practice
Replied on 13 September 2024
Dear Mrs Bowden Thank you for your feedback and for letting us know about the issue. We are sorry that there was a delay in sending you the information you needed. We do try to respond to queries in a timely manner and apologise that our response took longer than we would usually expect. If you would like to discuss this matter further, please do contact me at the Practice. With kind regards. Sarah Wetten, Assistant Practice Manager, The Pulteney Practice
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2024
I booked a face to face appointment at least 3 weeks ago for Monday 8 at 3.30.When I got to the Surgery someone had cancelled it.Luckily I had proof on my phone re the appointment.I was offered a phone call but I need an examination as my husband died of stomach cancer 3 years age and I needed reassurance that the symptoms I have are nothing to worry about.Now I have to worry for another 3 weeks,which is the earliest I can be seen by a female doctor
Visited August 2024
Review titled The Pulteney Practice
Replied on 20 August 2024
I am so sorry to hear you had a negative experience at the practice. I have looked into it, and cannot find a reason why your appointment was cancelled, or why it happened, so I apologise profusely for this. Unfortunately, mistakes can happen from time to time, but we do our best to try and rectify them to the best of our ability. Since this review was posted we have met in person in the surgery, and I found an alternative solution for you, for which you were very grateful. Should you have any more issues, please feel free to contact me and I will be happy to help you at any time. Kind Regards Caroline Holloway Reception Manager The Pulteney Practice.
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Review titled Very Supportive
Rated 5 stars out of 5
by Nick Rose - Posted on 12 June 2024
Can only speak as you find etc, personally have found Pultney Surgery to be helpful and supportive. The Pharmacy team has been excellent, very professional regarding my new medication etc, just made the whole process easy and stress/hassle free.Yes the NHS has issues , but credit where credits due.
Visited June 2024
Review titled The Pulteney Practice
Replied on 20 August 2024
Thank you so much for your lovely, positive review Nick. We really appreciate you taking the time to let us know that you are happy with the service we provide, and I will be sure to bring this review to the attention of the pharmacy team. Kind Regards, Caroline Holloway Reception Manager.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Marion Anderson - Posted on 13 June 2024
Following a recent stay in hospital, I have been overwhelmed by the excellent care and support I have received from the Pulteney Practice staff, especially by the Clinical Pharmacists in relation to managing medication changes, dealing with ongoing symptoms of my illness and offering continued care and support. I have had phone calls and texts . This has helped considerably , as I was anxious about living with the ongoing health issues. At all times staff have been pleasant and very helpful. I am most grateful. Thank you Pulteney Practice.
Visited June 2024
Review titled The Pulteney Practice
Replied on 20 August 2024
Dear Marion, I am so pleased to hear that you are happy with the care and support you have received from us recently, following your hospital stay. We really appreciate you taking the time to submit such a lovely, kind review. Our Clinical Pharmacists are highly trained regarding medication reviews and changes, so were the best equipped to deal with your medication and care on discharge, you were in the best hands, and I will ensure I pass your comments onto them. Best Wishes Caroline Holloway Reception Manager The Pulteney Practice.
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Review titled Really Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Long Waiting times - 3 weeks whenever I've tried to get seen When seen they referred me to a service stating I would be seen in a month, when in fact its two years. Following this I've tried to go private but the practice have not processed my forms for 3 weeks and now state that because it's been passed to the admin team they will aim to get in back in 21 days but will not confirm they can even achieve this. They hide behind generic email addresses and titles so you can't speak to anyone genuinely and then when requesting the details of someone to raise the issue with have been ignored. They clearly have zero regard for patients so would highly avoid if you need to use the doctor's service regularly
Visited April 2024
Review titled The Pulteney Practice
Replied on 05 April 2024
Dear Patient I am very sorry to hear about the negative experiences you have encountered at our Practice. I would welcome the opportunity to discuss these with you in person as each referral process is different for various reasons. We are unable to reach out to you as your review is anonymous. The back-office functions at the surgery receive an extensive volume of queries and requests from both patients and other organisations for both NHS and private sectors. Because of these volumes, we set time sensitive expectations to our patients which are in line with the General Data Protection Regulations. Kind Regards Sarah Wetten Assistant Practice Manager
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Review titled Was bad getting worse
Rated 1 star out of 5
by Concerned husband - Posted on 26 March 2024
Wife wanted advice over stomach pain and throat issues which have lasted several days told to ring 111 as too busy to deal with patients
Visited March 2024
Review titled The Pulteney Practice
Replied on 05 April 2024
Dear Patient, Feedback like this is very important to the Practice as we can learn from it and improve the service we provide to our patients. We are very sorry that we had reached capacity on the day you contacted us. Unfortunately, due to mechanisms and limited funding imposed by NHS England, the Practice is unable to provide unrestricted/unlimited access to GP services. Because of this, we have a limited amount of patient contacts that we can safely manage each day which is why, on occasion, we must signpost patients to colleagues in other departments such as Pharmacies, 111, and in extreme cases A&E. The comments you have given are much appreciated, and I have fed them back to the Practice team. Kind Regards Sarah Wetten Assistant Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
Pharmacy called the morning after a prescription request was put in. Pharmacist was really helpful and had discussed request with my GP . I felt very satisfied with the service
Visited January 2024
Review titled The Pulteney Practice
Replied on 04 January 2024
Thank you so much for your kind review. It is such good news that you are happy with the service that we provide. The feedback you have given is much appreciated, and I will ensure that it is fed back to the pharmacy team. Kind Regards Sarah Wetten Assistant Practice Manager.
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Review titled Stressfull experience
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
I prefer to leave bouquets as opposed to brickbats, but so many faux-pa's of late have left me feeling abandoned by my surgery.I have tried for many weeks , at the request of my g.p to make an appointment to see him ! I repeat at his request. Each day, no appointments & finally I was offered one for October. By ringing the following day I was offered an appointment for September with my g.p . Ringing yesterday to see if that could be brought forward I was told that I did not have an appointment ! Why ? Because they had listed it under my husband's name. Why would this be in my husband's name when he is in hospital & is unable to walk. What started out as a worry has become a tsunami of stress , and concern with the feeling that I am battling alone & its affecting my & my husbands health significantly
Visited August 2023
Review titled The Pulteney Practice
Replied on 04 January 2024
Dear patient, I am so sorry to hear about the negative experiences you encountered at our practice. Feedback like this is very important to the practice, so we can learn from it, and improve the service we give to our patients. The comments you have given are much appreciated, and I have fed them back to the practice team. Kind Regards Sarah Wetten Assistant Practice Manager.
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Review titled Over 3 week’s trying daily to get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 31 July 2023
My doctor kindly invited meI ring to book an appointment with him & over the past 4 weeks I have been ringing on a daily basis without success This morning at 8.15 I rang literally pleading for an appointment, not especially for today but asap please The response reduced me to tears I was in despair by the reaction & in fear of ringing back! However I tried this afternoon but there is no hope in getting that appointment with my GP at all The only appointment with a GP is September we have to give the reason for a request which surely is personal & optional. I have asked to speak to my doctors secretary or the practice manager! “ they will ring back” is the reply Thus far a deafening silence! I have never given my practice anything but praise & have always been massively grateful for the entire teams service, but this non communication has left me extremely worried.
Visited July 2023
Review titled The Pulteney Practice
Replied on 01 August 2023
Firstly, can I send our sincere apologies to you for the experience you had yesterday when you called the surgery. As discussed in our phone call this afternoon, I am responsible for the training of the reception team, so please be assured I will be addressing this with the person you spoke with. All our calls are recorded, and I will be playing it back to them and touching on learning points throughout the call. I hope you found some reassurance when I explained the rationale around not always being able to offer you an appointment with your named GP, and that sometimes you will inevitably end up being booked in with a different clinician who is more than capable of dealing with your issues. I appreciate you getting in touch, all feedback is useful to us, so that we can use it going forwards to continue to deliver an excellent service to our patients. Kind Regards Caroline Holloway Reception Manager The Pulteney Practice.